Taken from USP 2020 Annual Report



Source: https://www.mcmc.gov.my/skmmgovmy/media/Gen...-AR2020_Eng.pdf

You misunderstood my point
My previous comment wasn't talking about people refusing to migrate to faster internet
I'm talking about people whose already using fast internet such as UniFi/Maxis Fiber/Digi Fiber/Celcom Fiber but refuses to upgrade from VDSL to FTTH

How can I request for transfer? Go to my old or new ISP first?

Got my unifi installation completed today with fiber wiring. Had to choose 100mbps because 30mbps still use vdsl. Hopefully can change to Digi before trial ends.

Yeah my bad. I was used to VDSL all these while thought just keep using that since my package is 30-50mbps only.

Hi All, I already made complaint regarding slow speed during peak hours on 4 August but no response from Digi until now. So I went to Digi Centre (not Digi Express or Dealer) to request the transfer ID and guess what, they will lodge a report and fiber team will call me for the termination. I told them I don't to come to Digi banyak kali just to terminate the line - waste time/petrol.

now waiting digi to call back - nak terminate pun susah

You are terminating Digi fibre? Still under contract or no more contract?

Transfer ISP nowadays is like MNP. You go and register with Maxis, let them know you are transferring from Unifi. After register, they will give you the transfer ID. Bring the transfer ID to TMpoint and tell them you want to port out. All process should take about 2 weeks to complete.

You terminate or switch ISP? If terminate no transfer ID. If want to change ISP to Unifi for example, then you need to register at Unifi and submit the transfer ID to Digi.

i planned to switch isp. I already registered with new isp and now requesting to digi for transfer id.

yes still under contract but cannot tahan already. some more no public ip. my new isp said they can cover the penalty up to rm500

Wrong move bro. You will end up losing port if Digi just terminate you like that.
If you register with new ISP, you should request transfer ID from the new ISP. Tell them you are transferring from Digi. You should be the one who submit transfer ID from the new ISP to Digi center.

DiGi Home Fibre really that bad? Was thinking of switching from Maxis earlier to their 50M plan since it was cheaper and I don't really need the home phone line.

Really no public IP and technical support do not communicate well with TM Wholesale installers?
That's recipe for disaster!

No to mention they keep throttling speed from 9pm onward can't even stream properly

Go for celcom 100mbps

Yup, please stay away from Digi Fibre.

Submitted the case to Digi support, but they just ignored it and no follow up at all.

Complained to MCMC but no response from MCMC yet.

Hahaha, now I can only playing online game with my friends by using unifi mobile 4G, this digi fibre is a joke! Worse than mobile data.

thanks for feedback. updated first post to warn others

No public IP is true. Technical support is always like that for ISP using TM's infra. Sure glitches here and there.

thank you for clarification..I'm thinking to transfer to digi from maxis fibre too because it's cheaper,x jadi anymore

afaik, maxis home dont have that throttle 9pm+

This happened to my line as well. Super lagging during this hours so Cant play online game. Have to use phone hotspot to play game.
But YouTube still ok la.
Any idea this problem is temporary or it will be permanent ?

what a JOKE. stupid digi fiber, i fucking regret to get that ISP.
delaying during peak hour.

It happened again.
this round I capture speedtest result to various local telco servers + sg singtel around 9pm+:













i'm using 50Mbps package, only DG to its own server is ok.
test to maxis still ok, but the rest are just suks.

Mcmc be like "ayy lmao willing buyer willing seller too bad so sad 👌"