QUOTE(wongmunkeong @ May 17 2022, 10:55 AM)
oof.. just to share:
Feb2021: Received Affin Duo - activated only Visa CB card
Feb2022: Affin Mastercard charged SST but i only noticed yesterday coz never bothered reading Mastercard portion
I called CS and was told "Mastercard was activated" to which i challenged. I'm ok with paying SST but since i didnt activate, if system-forced activated, then at least let customer know ma thus can pay.
Now my CCRIS dented + financial charges and whatnots - i've asked CS to investigate how come activated AND reverse charges / remove CCRISS dent where possible
I'm just curious... SST for MasterCard I thought it is auto-absorbed by Affin? Visa is paid by us whereas MC is paid by Affin? Feb2021: Received Affin Duo - activated only Visa CB card
Feb2022: Affin Mastercard charged SST but i only noticed yesterday coz never bothered reading Mastercard portion
I called CS and was told "Mastercard was activated" to which i challenged. I'm ok with paying SST but since i didnt activate, if system-forced activated, then at least let customer know ma thus can pay.
Now my CCRIS dented + financial charges and whatnots - i've asked CS to investigate how come activated AND reverse charges / remove CCRISS dent where possible
May 17 2022, 11:22 AM
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