chat with unifi support regarding unifi air,

the modem need to be return after contract finish

and if you terminate the plan before contact finish, the penalty will be rm 79 x how many month left on your contact and also modem need to be return



This post has been edited by syahpian: Sep 19 2019, 09:27 PM

totally not worth then, I rather purchase my own and use other telco sim card as it is more reliable compare to Unifi.

heard subscribe to unifi air will need to pay rm26 for the telephone line? if streamyx, the rm26 is waived.

unifi air is broadband only without telephone. For new subscriber, i dont think telephone line will be provided.
Only those Streamyx customer that has been offered unifi air can maintain their existing telephone line, but will need to pay rm25 for the telephone line

can i use my old huawei e5577 router for unifi air? i think /hope the router is not sim-locked.

As usual, forever no coverage.

But since the officer in charge of my "complaint" ever since has told met to register at the nearest TMPoint, I went specifically to their branch and tried to register for one.

Alas, not surprised with their response and badly trained staff members asking what is unifi Air , I brought up the name of the officer in charge and they immediately treated me with a different approach and redirected me to a senior officer.

As usual they just said the product is just released and they don't have either the modem or the SIM card. Like WTF is TM doing? They have neither items and they actually dare to publicly offer it? Another complaint coming up.

Just ended with taking my details and will update me instantly when they "re-confirm" the coverage and the availability of the product.

So some points to note:
1. Forever no coverage
2. Staffs are still badly trained and under-equipped
3. TM has the worst rollout of plans and packages
4. Misinformation is key to "cheat" customers of their money

Here are some tips to bypass the coverage checking
1) Take #bebas and run some testing on your hp/device that supported LTE Band 5/38/40
2) If it frequently drop to 3g forget about unifi air
3) If it stable at 4G and speed was your liking proceed to next step
4) Check the unifi air coverage at https://unifi.com.my/personal/home/wireless-broadband, search for area near to your house that has the coverage, remember it
5) walkin to tmpoint and when the staff ask your address, just answer your address as per step (4)
6) enjoy your package

Bypass? I've been using unifi mobile since the start, 20GB per SIM is really hard to finish especially it's just light browsing.

Back to what I've just said. Senior office in charge says its covered and just requires IC to register.
But at the TM Point its another story. What the staff and the officer in charge says different information. So who's telling what?

This post has been edited by dark_axl21: Sep 20 2019, 09:21 AM

Subscribe unifi 30M package rm89 .... use back telephone line.
No charge for rm25 telephone line.

If ur area under fibre coverage , try apply for this package.

Can the sim be used on mobile phone?

Is Unifi Air use the same coverage as Unifi Mobile? I'm using Unifi Mobile and getting 4G with good speed here. But Unifi Air show my area not covered

Yes for the data only, tethering from phone is possible

Check which band you get..

If you get band 40..it should be okay..

Sometimes band 5 can get a good speed also

How to check which Band it is using ?

The RM79 SIM only option they introduced recently is bad move. Without limiting the number accounts per area, somehow they will introduce some sort of throttling in the long run if things get out of hand like secretly limiting users speed with a non mentioned quota hidden as fair usage policy or some sort.

It might not happen now while it's still new but within 2 years anything can happen.

Some of us who experienced wireless solutions such as from DiGi & UMobile will know what i mean.

But then they will have enough customer to complain and make a change of it. Hopefully everything will get better and smoother. I’m betting on unifi air as I don’t have any fiber service in my area

If more people subscribe unifi fibre package throughout the country ,
the reserve bandwidth will be saturated.
tm may throttle p2p one day....

Install this

Just got the Unifi Air. It’s rocking! Average 20Mbps speed. Really good for someone like me with doesn’t have any internet services for the pass 7 years. LOL

Is ur house area fall into the coverage map? .
https://unifi.com.my/personal/home/wireless-broadband