Hi everyone,

Good Morning, after 3 week of waiting finally Selenite G RTX 2070 Super with I7 10th Gen arrived yesterday!

First thing I did is try to play the game I like which is Command and Conquer Tiberium War, a 2007 game on Steam and the FPS i get is only 31 MAX. The laptop is plugged in. Sometimes will drop to 20 and 10 and the game will become lagging.

I do not expect this kind of issue on 2070 Super, can anyone teach me what should I do and why is this happening? I have tweak all the setting to performance and in Nvidia Control panel I choose to use RTX 2070 GPU instead of Intel® UHD Graphic. I have disable Whisper mode.

Before I tweak it, game is running on Intel® UHD and the game is so lagging.
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Anyone with Selenite G have similiar issue?

They have some major performance issue with selenite G now. you are not the first to experience fps tanked and game stuttering. refer to the previous page. there's another victim with the exact same issue as you.

also, their rtx 2070 super performs well below what it should be for 115W max P. if you paid extra for RTX 2070 super, you will be in for a nasty surprise. long story short, expect same performance as a regular rtx 2070 or lower.

people should hold off buying this laptop until they figure out what's going on. and not sure if this issue is also present on selenite pro series.

This post has been edited by alexnvidia: Jun 16 2020, 12:46 PM

Hi static_365

Can i know your Nvidia driver version?

May i also double confirm your BIOS and EC versions in the BIOS? You may press F2 upon boot up and screenshot to me.

This post has been edited by Prince J: Jun 16 2020, 02:34 PM

Your motherboard chipset is faulty. It's a common problem on all 8th gen Selenite, sooner or later will have this problem.

Need to send for replacement motherboard with 9th gen i7 CPU, otherwise it will only fail again.

Hi tiggywombat,

The chipset issue only affects a certain batch of 8th gen Selenite, and after we sent back to Tongfang for rework the problem is solved permanently. (So far there are only 2pcs of SELENITE 8th gen we swap motherboard with existing buffer motherboard and problems re-occurs again)

We did, however, offer motherboard upgrade to 9th gen SELENITE to reduce the RMA turnaround time for some urgent customers.

Hope clarify.

We are aware of this and am working with Tongfang FAE for BIOS/EC as well as driver updates.

Will notify when there is any update.

Oh My God.

Updates on my problematic SSHD:

After contacting with Illegear tech support, they advised me to uninstall the Intel® Rapid Storage Technology software due to some power management thingy. Unresponsive could be due to power saving or sshd caching tech.
In the mean time, i've performed some settings from online source, one of them is this:

AHCI Link Power Management

For the past few days, i noticed my SSHD seem working like normal, although i've spent not much time with it due to work. Its active time doesn't maintain at 100% like old times anymore, could be the reason i stated at the second sentence.
Also, they requested me to try re-installing few drivers, but before doing so i already notice the sshd's behavior, so i'll just keep stressing and monitor its condition first.
Glad that it could be not the laptop's issue, otherwise i really need to send it back and no more gaming for a while.

Hope that TongFang FAE there has the solution for the affected gaming performance fast, hoping it was software fault rather than thermal pad/contacting issue. I'm kinda lazy to replace it myself or sending it back to Illegear then.

By the way, do Illegear mind to share how many Selenite G new users during this MCO period? You guys may need to proactively inform them about potential issues so that they won't blindly complaining without seeing this thread. As i myself a tech support also, after sales support quality is a crucial factor to determine your future sales.

This post has been edited by Shadowhunt94: Jun 16 2020, 10:35 PM

We are sending the BIOS update guide to all the affected RAVEN SE-R / 2060 80w users since last week. As for SELENITE G BIOS, the FAE is still studying, I will post here if there is any update from them.

In our experience, the first batch of new products usually would suffer from buggy BIOS and it requires a few patches to become more stable. However, SELENITE (TF ID-S) and RAVEN SE-R (TF ID-0V) are mature IDs and they shouldn't have buggy BIOS, I guess it's related to the recent pandemic because TF shipped our first batch of goods in early of April. Glad that they can still work with us to resolve the BIOS issue in few days time.

Hi Prince, you seemed active in this forum and willing to work with consumers and even provide us with insight to what you are doing with tong fang to provide better customer support experience. I hope you can study this post because i've tried going through your whatsapp sales channel and support channel and got empty results.

Just to be clear, there are two issues with your selenite series now. i'm not sure about selenite pro, but selenite G is definitely problematic. I will list the two main issues here so everyone especially illegear support can be crystal clear about it.

1. During gaming, the laptop will randomly start to stutter. This issue can be seen clearly using GPUZ, when you take a look at the frequency graph of the GPU, when the game stutters, the GPU frequency will drop to a very low state, then it will go back up and drop all the way down repeatedly. this effect can be felt in game as stuttering. this cycle will repeat itself and it happens randomly. two owners have already come forward to complain about this exact same issue and i'm sure there are more victims out there.

2. For those paying RM1399 to upgrade to RTX 2070 Super, you should run fire strike test and take a closer look at the graphics score. Dont look at the overall score, look at just the graphics score because that excludes the CPU score. The graphics score for illegear selenite G rtx 2070 super max P is about 20k. For those keeping track, 20k is the baseline score for regular RTX 2070 max P running at 115W.

For RTX 2070 SUPER Max P 115W, the baseline graphics score should be 22k. Anything lower is considered lackluster, meaning either there's thermal throttling/overheating, power delivery VRM cannot supply enough power, or there is something causing it to run much lower than expected (buggy vbios or something), or even max Q.

I have a 9th gen selenite with rtx 2070 115W max P and the baseline fire strike graphics score is about 20k, in line with what your salesperson showed me prior to buying this laptop. The selenite G with a higher priced rtx 2070 SUPER however, delivered the same 20k graphics score in fire strike and according to illegear team, this is completely normal???

This is basically telling consumers to pay a lot more for the exact same or lower performance compared to previous gen selenite with a lower grade GPU. does this sound right to you guys? Let me stress this again. we are talking about RTX 2070 SUPER MAX P 115W, not max q, not regular rtx 2070 max p.




If you take a look at the youtube video links i posted below, other brands with the same tong fang chasis as your selenite pro performed way better with their rtx 2070 super max P. In fact, their elektroboost beast mode (same as your gpu boost) is working sooo well it allows their laptop to pull more than 115W power to provide extra 10-15% boost in performance compared to their baseline rtx 2070 super! This is the kind of performance illegear selenite series should be delivering to WOW customers.

References for you guys to look at
https://www.youtube.com/watch?v=wXrPUgWlVoA

https://www.youtube.com/watch?v=tPP1XXIn1w0&t=139s

https://www.youtube.com/watch?v=XYrItQZJpXc&t=573s

https://www.notebookcheck.net/Exclusive-fir...Q.459731.0.html

Please investigate this with your tong fang FAE and hopefully you can get back to us with some good results.

This post has been edited by alexnvidia: Jun 17 2020, 12:17 PM

I'm using i7 9750 + rtx 2060 selenite and I found that sometimes my Dota 2 is 120 FPS and sometimes 90 FPS with same setting, randomly. (it's like if I start the game at 90 FPS, it's gonna be 90 FPS most of the time; if I'm lucky to get 120 FPS, it's gonna stay 120 FPS). My temperature stay 80c to 90c. Gaming mode. Tried undervolt with throttlestop, no luck.

What issue I'm having?

Tongfang FAE has taken a look of your GPU-Z pink area and here's their response:

"We checked RTX 2070 Super & 2060, they all showed 300MHZ in GPUZ.The GPU is in the power-saving P8 state and the corresponding frequency is at the lowest 300MHZ under Idle State, this is control by NVIDIA."

"Yes, 300MHZ is normal."

This post has been edited by Prince J: Jun 19 2020, 02:19 PM

That's related to in-game settings, our technician is able to assist you to adjust the settings. You may whatsapp us at 0182618599.

seriously?.... halfway gaming and the the entire game stutter and crawl to a halt is normal?....

Did you ask them about their 2070 super 115W performing the same as regular 2070 115W? did they say this is normal too?

If you are talking about the sudden drop to 300MHz in previous post, we will need to check in what circumstances the MHz dropped to 300MHz and what game did the user play.



If this happens during in-game loading screen and it's pretty normal. Alt+Tab out from game will also cause the clock dropped to 300MHz because technically you are not running your GPU under these circumstances.

I will screenshot our test result of both GPU-Z and Firestrike later.

This post has been edited by Prince J: Jun 19 2020, 04:35 PM

We have just run a firestrike test on our SELENITE G demo with 2070 Super and i got 21559 in graphics score.



Below is the documentation of SELENITE G's 2070 Super out-performing the official benchmark score from Nvidia.



In regards to your claim that the SELENITE G having stuttering issue, please refer to my comment above, and we will provide you the screenshot of the GPU-Z on our demo later.

21.5k is much more acceptable, at least it's closer to 22k now even though it did not reach there. Please note that the RTX 2070 Super 115W Max P firestrike screenshot i posted earlier was give by YOUR side, i only highlighted it and posted it here because i tried checking it with your sales and support team and they feedback to me that 20k is normal which is totally unacceptable given how good reputation tong fang chasis perform. Maybe you need to have a good talk with your sales and service team about this.

Also, can i check with you, is your selenite G capable of gpu boost like i showed you in the youtube videos? the same tong fang chasis from eluktronics with their elektroboost (same as your gpu boost) is able to take advantage of gpu boost and increase GPU power to nearly 150W for a 15% performance improvement. does your selenite G do that?

also, with regards to the in game stuttering, i did not make this claim, rather TWO actual real owners of your selenite G posted here asking for help because during gaming they experienced stuttering. the GPUz shot was provided by them showing GPU frequency dropped to 300MHz during gaming, not loading. please refer to their posts.

EDIT: is your screenshot selenite using rtx 2070 super? cause it's not shown there.

This post has been edited by alexnvidia: Jun 19 2020, 06:39 PM

Please refer to our SELENTE G RTX2070 Super's GPU-Z result in Farcry 5, there is no stuttering, lagging nor any issue. FYI We didn't tab-out in the recording process.



As mentioned previously, boosting above 115W increases the risk of damaging GPU MOS.

This post has been edited by Prince J: Jun 19 2020, 07:22 PM

then this stuttering issue is considered isolated cases for those two selenite G owners? or it's a batch issue? i have no reason to believe they are making this up. and the probability of two different owners facing the same issue is very slim unless that batch of selenite G is problematic? have your support side resolved their gaming stuttering issue?

based on the youtube reviewer BOB of all trades, eluktronics work closely with tong fang to allow their RTX 2070 super to boost above 115W without any damage. he explicitly said it is PERFECTLY safe and their laptop is DESIGNED around this power envelope. obviously eluktronics dont do any design or manufacturing, it is all done by tong fang and if tong fang allows this, it means they have designed the GPU VRM to withstand the added power boost. maybe you can check with tong fang about this? being able to perform higher than standard rtx 2070 super can be a huge selling point for you guys too, just like how you guys advertise your rtx 2060 to being able to boost above nvidia spec 80W.

anybody can help me ?is it original onxy pro 9th is it include Sound Blaster Cinema 5 software?after i reformat gone already, can i know where can i download it back?