Looking forward to you guys improving your aftersales support and warranty policy (to international level). there's a reason you guys are the no.1 custom laptop brand in malaysia. You have some good products with very impressive performance, don't let poor aftersales warranty and support ruin customer experience.

I'm just waiting for that day to happen. My gf uses my laptop for her AC and Overwatch and i've been keeping track of that trickle charge. Happens every single time. Tempted to unplug the battery and just use wall power since i can't even bring it out to classes yet

XMG should be the one's who have the latest drivers. They work damn closely with Tongfang and they're incredibly active even on social media and post constant updates about their products. Look at the last subreddit for example. Same chassis that we use

https://www.reddit.com/r/XMG_gg/comments/gq...in_xmg_apex_15/

https://www.reddit.com/r/XMG_gg/comments/go...a1200_z490_mxm/

https://www.reddit.com/r/XMG_gg/comments/g3...ion_15_in_2020/

https://www.reddit.com/r/XMG_gg/comments/fu...s_refresh_2020/

I'm glad that such thread is exist in lowyat.net forum, Can share in future if encounter any issue.

Just bought a Selenite G laptop from ILLEGEAR on 27th May.

- I7 10th Gen
- 16GB Ram
- RTX 2070 Super
- Killer Wifi-6
- 144Hz
- Professional Color Calibration
- Guaranteed no dead or partially-lit pixels for first 180 days of purchasing
- 2TB Seagate FireCuda SSHD
- Kryonaut Thermal
- 500GB M2 NVMe SSD

Total cost RM 9615

Have to wait 14 day as per the Sales person. Suddenly I feel the time is passing very slow haha !!

I'm excited to Gaming with this Laptop !!!

This Model feel so great and look nice !!

Hi Jared

Can share your EC / BIOS versions and serial numbers to me? I will send together to ODM to have them look at it.

My BIOS is v1.53 and EC firmware v2.09.09 with command center v1.0.0.50. Happened not just to him, i'm pretty sure every selenite owners, mine included.

This post has been edited by alexnvidia: May 30 2020, 08:47 AM

Can i have your serial number too?

Hi guys, just got my Selenite G on 14th May. Wanna share some of my usage review and questions after two weeks.

i7 10875H 8 cores, 16gb ddr4 ram, RTX 2070 max-p

If you find it long you can skip it, just sharing my honest review about the laptop.

Goods:
1. Built quality seem good. Screen also not much problem. Keyboard experience is weird initially, but after a while already got used to it.

2. Considered portable enough as my previous laptop Lenovo Y50 GTX860M is 15.6 inch but this 17.3 inch beauty is just unbeatable, having the almost same dimensions and weight.

3. Gaming is great on RTX2070 although it's a mobile version, FYI this is refreshed version (factory undervolted by Nvidia) having higher clock speed and reduced total bandwidth. Power consumption maintain the same 115W.

4. Windows Hello Camera, one of the reason to buy this laptop, save time on typing password

5. Sound wise, i salute the power of THX spatial audio software, but not the speaker itself hehe, overall listening feel is alright. Still prefer the JBL speakers+sub and Dolby software on my Lenovo Y50.

6. Price is unbeatable, been surveyed many brands of laptops with similar specs, but others just overpriced for the 2070 performance.



PROBLEMS:
1. At first i though Kryonaut will work on this laptop like a charm since it's considered a premium grade thermal paste for me. Somehow after some time of the usage, i've been experiencing a serious issue. The game framerate would drastically drop to unplayable frame rate for a while, then it become normal again. Using Afterburner monitoring during gameplay, can notice the cpu and gpu clock dropped to slowest speed too at the moment of stuttering frame rates. This problem happens intermittent one, not always. Not much background process which can interfere the game, just gaming no stream or others.

Used HWiNFO to monitor the status, found that cpu always more than 85c while gaming and all cores experiencing thermal throttling. To solve the issue i undervolted cpu more than -80mV to aid thermal reduction. Now the cpu mostly max up averagely 80c which won't have throttling on it.

OK, initially i thought thermal throttling could be the issue of the game stuttering, but somwhow yesterday the stuttering is coming back again with all undervolt, limit turbo boost, set dGPU at bios, max performance in Nvidia control panel, and no whisper mode at GeForce Experience, you name it. Can't figure out what else i can do to solve this frustrating problem. Maybe it's due to the 14nm++++++ process?

Another reason could be high ambient temp while gaming la, not at 25c air con room, so this issue could be subjective. Unfortunately didn't check for the power draw though at the moment.

2. The turbo and gaming fan mode is a bit problematic also before start using ThrottleStop. The temps are still good when in office mode, but when switching to Turbo from the AB i can see the CPU temp increased few degrees, turned off turbo it'll drop to normal again. Maybe it's the power delivery mode set by the command center there. After undervolting using TS it seem like dont have this issue already.

3. Keyboard RGB is kinda a joke, since i own Corsair mech KB i thought Selenite would be the same having function of import other user lighting effects/having smoother animations, turned out only those presets available. I'm not sure about other luxury laptop brands, or it's only Illegear doing so?

Command center is buggy, sometimes not detecting the hardware or the software can't be used properly, had to restart laptop or restart the process then only can work nicely. The fan button sometimes can't control the fan speed too due to buggy software. Having the feel of being trolled, but can't blame since i didn't perform thorough research enough about keyboard side, hunting for laptops and my friend (who using Laguna SE) to "poison" me to buy this brand, although i already know Illegear beforehand.

4. Rubberize palm rest. Okay thismay be my own preference but i prefer metal surface than this cuz rubberized is damn hard to take care of. When it ages it'll be sticky if you don't take care of it right.

Reviews aside, have some questions for gamers and enthusiasts here.

1. Cooling pad or vacuum cooler for you guys? I searched online and it's really dependent on laptops models, so you can't decide straightly which is better. Or you guys never use these at all?

2. Anyone owning 2070 variant mind to share their thermal performance? Would like to know whether it's me the unlucky one or everyone facing the same issue.

3. How to take care the rubberized surface? Researched online few methods, microfibre + alcohol OR microfibre + wash soap, then wipe with dry cloth. Would like to maximize the lifespan to prevent it become sticky since my previous Y50 also rubberized and unfortunately that moment i didn't realize the importance of taking care it.


That should be all about my review and concern about Selenite G. Any further issues or questions will be discussed in future. Thanks guys for spending time reading this and am happy to join the high end gaming for the first time!

This post has been edited by Shadowhunt94: May 31 2020, 05:19 PM

Great write up! i can possibly shed some light regarding thermals and a couple of your other questions. Now keep in mind i own the last gen Selenite (9750H/RTX2060) and i'm currently in Australia where it is winter so ambients will be slightly lower than your 25c.

1) Kryonaut tends to dry up much faster than other compounds above 80c. This is even stated on their marketing material where they use a "special process/compound to halt the drying out process up to 80c" or something along those lines. It can also be due to the fact that Kryonaut is a very thin paste and requires a heatsink with even mounting pressure (4 screws with 1 in each corner). Our machines use 3 points like on the older Alienware laptops (15 and 17 R3/R4, the really boxy looking ones with Kaby lake and Pascal GPUs).

On the notebookreview forums, this caused those machines to have some cores throttle due to heat while the rest were somewhat fine since mounting pressure was distributed unevenly across the CPU die. A mis-sized thermal pad was also to blame for it. The more savvy users of those machines bent one of the screw arms slightly as well as changed the thermal pad and they got much better results combined with the usual undervolts.

I recommend a thicker thermal paste for these barebones machines. I find that Hydronaut works much better than Kryonaut. Their performance is going to be almost identical regardless of what it says on the packaging. I use the spread method and try to get as even of a spread as possible.

2) I personally recommend a cooling pad. It is possible that the fans are being choked of airflow even when sitting on a flat table. Some Clevo barebones do this but i am not 100% sure about the GK7 barebones. I have a box of old playing cards lifting up my machine from the rear and it seems to be helping with getting more air in to the fans.

3) You can try using the command center from either XMG (Neo 17) or Eluktronics (Mech G1R)

4) I just use a clean microfiber cloth to wipe the surfaces down

5) For sound i HIGHLY recommend following this guide at the bottom of the page. Dont have to deal with whatever THX/Soundblaster software. You get the native windows EQ and can tweak to your hearts content: http://forum.notebookreview.com/threads/to...815943/page-462

This post has been edited by Jared21: May 31 2020, 09:48 PM

I thought illegear laptop very good on thermal cooling ? how come still need still need cooling pad ?

I have the RTX 2070 variant. The GPU performance has been great if not stellar. Never had any issues with stuttering or overheating. I've played games during afternoons in a non air con room before. the temps of the laptop surface does get crazy hot (the strip above the keyboard in between the selenite logo and boost & power button). It's so hot you cant even touch it for more than 2 seconds so gaming in non air con room is HIGHLY not recommended. that being said, i still did not face any stuttering issue during gaming.

While GPU performance is stellar, the same cannot be said about the CPU. The mounting pressure of the tripod design heatsink is not balanced and you can expect high difference in core temperature difference. we are talking about 10-15C difference or more between the coolest core and hottest core during gaming. Their support staff will tell you it's completely normal but we all know that's BS. Yes there are control mechanism in place to stop the CPU from overheating but this also mean the CPU core will be heavily throttled and performance suffers greatly.

You can try to minimize this issue by repasting on your own and adjusting the heatsink cold plate slightly to ensure a more balanced contact. this however is a highly skilled process and extremely difficult to get right. and also, after repasting, temps will be great with minimal difference in temperature between cores. however, after a few weeks, everything will be back to hell again with massive core temperature difference. I've tried both cooler master gel maker, kryonaut. they behave the same. master gel maker degrades (pump out) a lot faster though for my case.

I would suggest you open GPU-Z and let it run in the background while you game. after a stuttering gaming session, check the graph and perfcap reason to see what's going on with the GPU during stuttering. CPU overheating and thermal throttling dont generally cause such severe stuttering. from my past experience, such stuttering during gaming was caused by GPU power delivery circuitry overheating (VRM, inductors). If those components dont make good contact with the thermal pads, you are in for a nasty stuttering surprise.

not sure if this is useful or related but you can refer this thread i created entirely dedicated to this issue. http://forum.notebookreview.com/threads/al...-freeze.804499/

Only purpose cooling pad can have for this is to lift the bottom enough for vents to get unblocked. I did notice a big drop in temperature if it is used in AC room vs non-AC or fan room. Currently using Noctua NT-H1 because I was disappointed by inadequate application of Kryonaut and its performance as a result of it.
Something like this stand works just as fine:
https://www.amazon.com/Computer-Adjustable-.../dp/B07F778L16/

BTW, I am using 4 empty tic-tac boxes under laptop feet as what we call "Jugaad" in India for the same purpose.

Is windows 10 version 2004 update safe to install on Selenite with 2060/9750H? Could you please share the full size logo or your OEM windows iso image (without license)? I would like to retain that logo and other OEM vendor info in Control Panel -> System after doing a fresh install.

This post has been edited by SaiyanGoku: Jun 2 2020, 08:42 PM

Hi Saiyan,

Do you mean this logo?

Hi Shadow, may i know what's the average temperature you are getting on your i7-10875H?

The keyboard RGB only can function with preset animation profile, will feedback your suggestion of animation profile import to ODM. Thank you

Yes Prince, I meant that logo (the new one is also good ). I can add it to my own windows iso.

BTW, could you ask the ODM about the possibility to make a 92Wh battery for Selenite (upgrade from 63Wh) like the Selenite Pro? Selenite chassis has enough empty space even after removing the 2.5" drive bay.

This post has been edited by SaiyanGoku: Jun 3 2020, 02:15 AM

Sure i will ask my tech about this.

Same goes to me, it happens occasionally where the battery drops to 99% and starts to recharge after power on.

I got another problem on the subwoofer. Whenever I start any games with power adaptor connected, there will be buzzing sound produced from subwoofer. This only happens when the laptop is connected to power adaptor. I did try to play game with battery only, there is no buzzing sound produced.

Are you sure its coming from the subwoofer? I have stupidly loud coil whine when using Turbo mode and i notice its coming from where the main components are somewhere along the strip that houses the power button and such. Tempted to slap a thick thermal pad on whichever capacitor or mosfet is making that god awful sound

A bigger battery would be amazing even though i personally am already getting some decent battery life when away from the wall with an aggressive undervolt.

Although with that whole 99% battery after every shutdown who knows how long my battery can hold out....