Hi Saiyangoku

Can we check your system?

Sure, I'll contact you after I reach my room. Let me know which remote access program I need to have.

I fixed it and i dont even know how i fixed it
I found out my speaker got crackling sound,any solution????

Hi GisixEX, I believe the crackling sound might be related to the driver as well. However for further assistance, I would recommend for you to contact our Support Team by using this number below:

018-2618599 (WhatsApp)

Our Support Team shall assist you accordingly

Fans stop spinning after about one hour in game mode if a GPU intensive task is not running (like just watching movies). Is this a normal behavior? Also, is there a way to override fan speed in office mode? I feel like using office mode for movies but want max fan speed as well.

Hi SaiyanGoku, sorry to learn about this! May I know if you have reported this issue to our Support Line via WhatsApp?

Hi, why is the Illegear support line in whatsapp not really responsive? Anyway, i'll just ask the question here. Since i have to send my laptop in for RMA, how long will it usually take? And i can't back up my files as i can't even turn on to main desktop screen. Would like to ask if is it possible not to interfere with my sshd?

just a quick survey here, who is having crackling sound issue right now?

Hi Ralph,

I believe they have responded you yesterday. Sorry for the delay response due to accumulated message from the weekend.

Yes, thank you very much

I have more of a poping sound issue right now. Not really a big problem but I do notice it

Hi Volt,

The previous popping issue was fixed by Windows update along with audio driver update. What popping sound are you having now?

Shockingly I haven't heard even 1 crackle in the past few months knock on wood after all the issues in the beginning, it's actually gotten much better. The only issue I have now is that when no audio is playing from the speakers I can hear a slight buzzing noise but it's so faint that you really don't even notice it unless you're actively trying to hear it.

This post has been edited by mynameisnotryan: Oct 2 2019, 05:08 PM

Just got a brand new selenite from illegear and i get random popping and crackling noise. windows all updated.

Hi alexnvidia,

May I know if you have completed all the available Windows updates on your system?

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to contact our Support Line as well regarding this phenomenon by using the contact number below:

018-261 8599 (WhatsApp)

Will assist accordingly

Yes, as stated before i have completed all windows update. the speaker is still crackling and popping randomly. also, i noticed in the BIOS the lowest undervolt i can set is -50mV. but reading through the forum, there are people who can undervolt in BIOS to -150mV even to -185mV. in my bios, it maxed out at -50mV. any idea?

FYI, my realtek driver is 8619. I can see that there are many owners here facing the same issue.

This post has been edited by alexnvidia: Oct 5 2019, 10:46 AM

Hi alexnvidia, kindly PM me your whatsapp number and our technical team will revert back to you via whatsapp for easier communication regarding on this issue.

Sent. How about the BIOS undervolt? is there a reason mine is only maxed out at -50mV? can i go lower?

Also, it seems illegear dont regularly update the support page drivers and apps. I'm not too concerned about the drivers as most of them can be downloaded from nvidia, intel etc. but the illegear specific apps like illegear command center needs to be updated. the version that came with my laptop is actually newer than the one posted on the support site, so if i wanted to format my windows, i will not have the latest command center software.

for issues like popping and crackling sound, the realtek sound driver and sound blaster cinema app also need to be updated on the support page.

This post has been edited by alexnvidia: Oct 5 2019, 02:04 PM

The newest bios only let you undervolt to -50mV. If you want to go lower, you have to use the older version or undervolt using software like Throttlestop.