Hey Guys.

I need some help here. I recently reformat my windows because some updates mess up my software and I cant use certain setting for my work. I have reinstall all the laptop's drivers successfully except for the sound driver. I installed the sound driver following this step:

realtek audio >  soundblaster app > creative audio effect component > spkeq_tf_pcapp

I did a window update after that but the sound still broken and soundbluster app is offline.

I tried reinstall and reformat few times but I still cant manage to make it work again. Please help if you guys have a solution, thanks

I found that certain window updates would mess up the laptop and would cause problem such (as in my case):

- Can not direct print image or document other then in Jpeg format (this happen before window build 1809)
- Camera and infrared keep running even after I login
- Battery only hold up for 1.5 hours in all power mode
- Cant access features in certain drivers (in my case my fuji xerox and evolis printer option)
- Screen color calibration would disappeared after an update

I tried to reinstall the driver but the problem still persisted so I decided to do a clean window format and all those problem isnt there anymore accept for the calibration which I dont have the necessary tools to do it.

Hi GisixEX

I would recommend you to reinstall the Realtek audio driver, which can be retrieved from this link https://support.illegear.com/Drivers/Laptop...0118_183151.zip

Can you try these steps:

1. Install Realtek audio driver first.
2. Install SoundBlaster APPXBUNDLE file by double clink it. Do not run after installation.
3. Install CreativeAudioEffectsComponentInstaller.
4. Install SPKEQ_TF_PCAPP
5. Perform Windows update throughly.
6. Open Microsoft Store, select Downloads and Updates, click on SoundBlaster app. It would initiates update by itself momentarily.

No the latest command center doesn't disable the LED. What happened to your front LED?

Have you talked to our customer service at 0182618599? They will be able to assist on this.

Apparently this is a thing with this laptop. After every shut down it will always boot up with 99% battery and the system will charge it. So far having this laptop for more than half a year, no sign of battery wear on HWinfo and i'm still getting decent hours of work when not plugged in

Doubt that this is good for the battery so i really hope we can get like maybe a bios/EC update to prevent this