Hi guys

Can we check your system? Will assist on that.

Anyone knows details of the basic ssd of selenite？？

Hey Guys.

I need some help here. I recently reformat my windows because some updates mess up my software and I cant use certain setting for my work. I have reinstall all the laptop's drivers successfully except for the sound driver. I installed the sound driver following this step:

realtek audio > soundblaster app > creative audio effect component > spkeq_tf_pcapp

I did a window update after that but the sound still broken and soundbluster app is offline.

I tried reinstall and reformat few times but I still cant manage to make it work again. Please help if you guys have a solution, thanks

Hi guys, just faced an issue when i was playing DMC 5, suddenly laptop gone BSOD and unable to get back to main screen for awhile. Stucked on boot settings cause it can't detect my primary SSD which is where all the windows system stored. Waiting for 10 mins then only it can reach main desktop screen again. What's the problem? Overheat issue? Had only been using my selenite for less than 4 months and i don't even use it that often. Advance thanks for any assistance.

Hi Volt and Ralph,

Can we have your serial number to assist you further? You may contact our support whatsapp at +60 18-261 8599.

Hi anybody experiencing this problem. I find it odd suddenly my windows login via face recognition does not work. When i tried to improve the recognition it shows what the camera actually trying to see.



is it due to bad driver or hardware?

Hi Uzumaki NaruTo, in regards to the webcam feed anomaly, kindly note that the issue has been rectified by a webcam module replacement performed. The laptop is now working fine & is ready for collection!~

Thanks for the prompt support

I have the same issue

Hi GisixEX

I would recommend you to reinstall the Realtek audio driver, which can be retrieved from this link https://support.illegear.com/Drivers/Laptop...0118_183151.zip

I found that certain window updates would mess up the laptop and would cause problem such (as in my case):

- Can not direct print image or document other then in Jpeg format (this happen before window build 1809)
- Camera and infrared keep running even after I login
- Battery only hold up for 1.5 hours in all power mode
- Cant access features in certain drivers (in my case my fuji xerox and evolis printer option)
- Screen color calibration would disappeared after an update

I tried to reinstall the driver but the problem still persisted so I decided to do a clean window format and all those problem isnt there anymore accept for the calibration which I dont have the necessary tools to do it.

have u fix ur soundblaster problem？

still cannot,even worse

I give up after few tries. I end up sending it to illergear. They reformat the window and reinstall the driver for me.
Quite a hustle but what can we do

I have the same issue with battery. I was expecting 3 hours for non intensive tasks on office mode with turbo boost disabled and cpu undervolt but all I see is 1Hr 30 Minutes remaining on windows battery meter.

What's your laptop brightness?

Check C states

10-15%. And refresh rate set to 60Hz on battery manually.
I'm sorry, I don't know how to do that. Please guide me.

PM

Can you try these steps:

1. Install Realtek audio driver first.
2. Install SoundBlaster APPXBUNDLE file by double clink it. Do not run after installation.
3. Install CreativeAudioEffectsComponentInstaller.
4. Install SPKEQ_TF_PCAPP
5. Perform Windows update throughly.
6. Open Microsoft Store, select Downloads and Updates, click on SoundBlaster app. It would initiates update by itself momentarily.