If the soundblaster work fine out of the box, you are good to go.

The only reason I have problem with it, is because I had to reinstalling it again which can be tricky if you dont know how to do it.

I'll be asking them to fully update drivers and software to make sure it works in that special request section when ordering. Hopefully they'll entertain it. Also, does Throttlestop interfere with anything on the machine? Gotta get temps as low as possible

I had requested for that but it wasn't carried out by them. The drivers installed on my laptop are still mostly outdated and they did not include the latest drivers in a folder too. Drivers and software on their website are also really outdated. guess they were too busy.

Also, it seems illegear dont regularly update the support page drivers and apps. I'm not too concerned about the drivers as most of them can be downloaded from nvidia, intel etc. but the illegear specific apps like illegear command center needs to be updated. the version that came with my laptop is actually newer than the one posted on the support site, so if i wanted to format my windows, i will not have the latest command center software.

for issues like popping and crackling sound, the realtek sound driver and sound blaster cinema app also need to be updated on the support page.

Did you have to go directly to them to get the latest software?

May I know if you have completed all the available Windows updates on your system?

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to contact our Support Line as well regarding this phenomenon by using the contact number below:

018-261 8599 (WhatsApp)

Will assist accordingly

Hi azim, the webcam issue creeps up back. Is there any updated driver for the webcam? I've contacted the support line today and have not get any respond yet.

Hi Uzumaki NaruTo, sorry to learn about this! Will get the Support Team to assist you shortly.

The support team asks me to download the driver for the webcam from https://support.illegear.com/

may i know which component to download related with the webcam?

regards

Hi illegear, your support page drivers and software are still not updated. are you guys looking into this?

Hi Alex,

We are looking into this, will update as soon as we can.

*Driver section is updated.*

Hi, I've checked your support page. Unfortunately the drivers and software are still not updated. For example, selenite 9th gen series drivers and apps are still the same old version as before. Can you double check with your support team?

Is illegear support still working? Cos they don't reply to whatsapp text message and the support page driver and apps are never updated. They are quite fast to reply previously. Don't know what's going on with their support.