Yeah I think the unifi self care system is not stable yet. I requested for an upgrade from ultimate to ultimate Max on Sunday. They are still showing order in progress even though the box reached yesterday. You did upgrade or new subscription to unifi TV?

Disney hoststart on Apple TV? mine can go 4k i just try

Android TV in our case

Upgrade

I just had online chat to the customer service regarding the delay of the upgrade
They said they will get it done in 24 hours

Update: They have finally sent me the link to activate Netflix around 5:35pm, 3 hours after I complained to them

This post has been edited by muscaa: Jun 30 2023, 06:29 PM

Apple tv 4k got 4k on disney hotstar, but when i connect with unif plus box only got 720p.

oh okay, thought is Apple TV

720p bit at least 1080 loh, might be disney+ app limit it if hardware cannot support

my iphone also 1080 only, although is recent model, could be due to iphone no 4k res

This post has been edited by vez: Jun 30 2023, 04:02 PM

I am confident it is their settings or app not configured properly

Before the update (old app interface) 1080p was there

The app has a bug. Plug it into a 1080p tv and it's limited to 720p only, but if you plug the same hardware into a 4K tv, the resolution is all unlocked. So it's not the hardware issue

MangoTV is there. But i dun think it is bundled with any pack, surely not Ultimate.

hv to subscribe ala carte, rm9.90, i think.

how many days in total from subscription to sms/email to activate?

i just subscribed this morning.

is everything working OK now?

i plan to use direct on Android TV. Won't use the box.

Mangotv come with ruby pek

ah, ok.

i actually use MangoTV sometimes - can use for free for certain shows. just need to put up with some ads.

i just subscribed this morning.
is everything working OK now?

i plan to use direct on Android TV. Won't use the box.

[/quote]

The cause i cant login Netflix under Unifi account is because i accidentally click another order and now need to wait the other order to cancel only i can login to Netflix.

i see.

i chatted with unifi, was told:

.. the box IS required to activate; cannot activate with phone or Android TV.

.. the box will arrive within 5-7 working days.

they says the new box or still use Unifi Plus Box. i don't know why unifi want Netflix if Unifi Plus Box can't use to watching Netflix.😂

requested for upgrade on Sunday, received tv box on Wednesday, finally got the sms and email on Friday

new box but i dunno what box it will be.

every new netflix subscription comes with new box + 2 yr contract - according to what i read.

i just gotta wait then.

...

on a general note, i dunno what u guys think of unifi way of doing things.

i find them quite confusing or they r confused themselves with diff staff in diff depts saying diff things.

.. unifitv app, myunfi app, selfcare app, unifi.com.... why do they not consolidate all these portals?
.. + online chat, emails, sms, phone calls, walk in to TM...
.. info u get by calling 100, or online chat or in person at HQ are not always consistent, often in conflict.

i get exhausted when trying to change things with unifi.
i hv not contacted them for last 6-7 years for anything but had to for netflix.
not a smooth experience when u want them to get something done.

Becuse they are an ISP company offering TV, and not every branch pf that company keeps up with each other. But helpdesk all lump together

just try to use the online live chat and you probably need to have a few times of chat before things get done

Response from disney hotstar :-

Thank you for contacting Disney+ Hotstar.

We hope your day has been well. We understand your interest to enjoy higher video quality on your Google Chromecast connected to Panasonic TV and we would love to help.

In regard to the video quality on Google Chromecast, firstly, kindly ensure that your Google Chromecast is Gen 2 onwards running with Firmware 1.43 and above for a smooth streaming experience. Additionally, kindly be informed that video quality options such as HD 720p, Full HD 1080p and 4K Ultra HD will be available depending on your supported streaming devices.

Nevertheless, for us to understand your situation better and assist further, kindly share the following details:

1. Model/Generation of your Google Chromecast where you are facing the issue and its OS and firmware version.
2. The Disney+ Hotstar application version on your Google Chromecast.
3. Click on this link https://h.hotstar.com/Debug and share a screenshot of the output.
4. Screenshot of "Stats For Nerds".

Kindly refer to the following steps to enable the "Stats For Nerds" on your living room device:

1. Play any content on the Google Chromecast connected to your Panasonic TV.
2. While the content is playing, click and hold the 'Quality' option on the video player until the "Stats For Nerds" loads.
3. Take an image of the "Stats For Nerds" and share it with us.

We appreciate your cooperation and awaiting your reply.