a mistake.

quite common somebody there charge extra for no reason.

i was overcharged for unifi for 3 months, despite reporting/complaining in week 1.

their explanation is "it takes time for these things" and "already escalated, dunno why not done"....

so, u pay first... just wait, monitor, u will get full refund in due time.

it is also possible the case gets closed but nothing done.

if that happens, u make report again.

it is something silly, unnecessary and a total waste of time and energy, really.

if u mean playtv app, u can use any active id+pw.

on my tablet which auto updates, it is still 7.9.6.

i guess 7.9.7 is not ready for APAD yet.

APAD version has just been updated to 7.9.8.

it is in playstore:
https://play.google.com/store/apps/details?...ei.pad.tm&hl=en

sure it works for all ATV devices.

if by "STB" u mean the hyppbox, try reading/asking here:
https://forum.lowyat.net/topic/3594298/+3340

all kinds of experience, i think...

if yr box fails to do unifi playtv app, don't sweat.

u can get one to do that for as low as rm88 - the tanix tx3 mini.
https://forum.lowyat.net/topic/4722095/+100

The app works only with wifi.

If wifi still error, something else is not right.

Some can, some cannot.

Tech problem, i suppose.

is it very serious?

for audio, are you doing box->tv or box->tv->soundbar ?

with direct hdmi connection to tv, there should be no problem.

i am not noticing it with box->avr->tv.

try clearing cache, uninstall/reinstall apk.

Can't do. The app has a way to detect tv when casting, get error.

But you can get a cheap box, connect to tv, will work, e.g.:
https://forum.lowyat.net/topic/4722095/+160

no.

androidtv os, use current tablet version.

yr box, problem is due to either not using wifi or the app is installed in extended storage - move it back to main internal.

alright, then.

Try asking for a new box when u next sign new contract.

I wasnt successful but some people say they were.

The old box is very very long lasting but u cant do anything with it like newer android models.

looks like they dun replace free anymore.

but u need not fret over it.... the new box is a very poor box too, basically built for playtv only.

for <rm120, u can buy a separate box and do a ton of apps with it with no headaches:
https://forum.lowyat.net/topic/4722095/+180

the unifi STB is only good for unifitv channels.
but the quality is the best u can get.
so, yes, u should stick to STB to enjoy the PQ, esp the HD channels - becos this is streamed via the STB with dedicated bandwidth.
u will probably not like the PQ if u watch the same channels on another box via app becos it is rather poor IPTV.

a separate box is used for other apps although u can use playtv@unifi app for the unifitv channels - quality lower as said.
a separate box allows u to do everything else - youtube HD/4K, netflix (in SD only typically), astrogo, hbo go, iflix... all other android apps under the sun.
"TVB series", it can be live tv or VOD.
if u have an astro (with chinese/TVB pack) subscriber's astrogo id/pw, u can use the legit app on the box and watch them.
if not, u can try some other apps that might give the same but may not be complete or not totally reliable - becos they are illegit and free.

for further info on such boxes and apps:
https://forum.lowyat.net/topic/4405774/+280
https://forum.lowyat.net/topic/3115619/+1200

it takes a bit of work to get all these good stuff, take some time to read first.