Dl

This post has been edited by imalmighty: Nov 15 2018, 05:12 PM

i got turbo-ed, but i only can reach less than 100mbps, am supposed to get 300mbps.

my modem is the old modem, could it be a reason? how can i ask them to change the modem?

router is Huawei WS880.

This post has been edited by fkinmeng: Nov 12 2018, 11:36 PM

Just saying I can get full speed of 500Mbps via LAN and WiFi 5GHz with WS880.

Guys, need some help here.

My parent house totally cannot detect the wifi after yesterday heavy rain and lightning. Live chat with Unifi, the account is active.

So can someone tell me whether is the BTU or router is not functioning properly base on the photos?

Any particular settings needed? I tried with wifi 5g also, but still below 100mbps.

Silly reply.. Has the usual been done yet? Switch everything off, check all cables are intact and connected properly..wait at least 5 minutes, then power back on.. Wait and see if it reconnects.

Thanks for the reply.

I've switch off few times, but still unable to detect the wifi at all. Then only I live chat with Unifi, cause I afraid my parent's account has overdue or inactive. But come to think of it, it is not so possible for inactive account unable to detect own wifi right?

CS even reset the port for me since they say there is no session (no internet record) from my side.

Cause I never pay attention to this router, if you notice the wifi LED indicator is not light up. Could it be possible that got strike by lightning and cause just the wifi malfunction?

If it's pi zero, should work The reddit post is nice, maybe I'll give a try as well.

Do let us know how your project goes.

Good luck!

Yeah, i notice the wifi led isn't lit... And it is possible that a storm can ruin electrical appliances. If you have a laptop, you could try connecting directly to the BTU and troubleshoot if that's not the culprit. Strong chances are, it's the router. Try to get TM's technician over. Should come with a working router to test.

Too bad I didn't bring along my laptop. My parent is using desktop at their house. I wanted to reset the router, but I didn't have my parent unifi username and password. So don't wanna take the risk...

Well, try this instead. One of the possible reasons wifi not detectable. What country u choose for wifi channel? 13 or 14 your device cant detect.

I suspect most probably router is da culprit

This post has been edited by imalmighty: Nov 13 2018, 01:16 AM

That's easy.. Call up TM and ask for the account login details. They'll perform verification with account owner and continue with you. Done this with my FIL's account. They'll just speak to him first, then he authorizes you (over the phone) to continue. TM CS understands that with elderly folks, younger ones are more tech savvy.

Seems like the router isn't putting out any signals at all. Broken

Seems like your BTU issue. I had the same problem too cannot go beyond 100Mbps, problem solved after TM came and replaced a new Nokia BTU for me.
Also what devices were you connected to? Not sure if router firmware makes a difference but I'm using xwrt-Vortex.

Then it's sad news then if wifi indicator not lit up. Ever since converting to fiber network, my router seems invicible to lighning. Never had to worry bout router prone to being fried during heavy lightning.
your optical network unit model? Try connect LAN 1 of your ONT to your PC, open the window as per the url of the image below, check if the speed in the status is 1Gbps. If yes, definitely not router problem, vice versa

http://www.asunsoft.com/images/windows-8/h...mor-details.png

This post has been edited by imalmighty: Nov 13 2018, 01:30 AM

Cancel

This post has been edited by imalmighty: Nov 13 2018, 01:30 AM

My parent never mess with any setting since the 1st day using Unifi. My mum told me they are unable to use the internet after the heavy rain/lightning happened.


I was thinking, if the router was struck with lightning, shouldn't it totally not able to power up? Now the BTU and router still able to switch on. Only the issue is the wifi LED is not lit up.

You worry too much. Based on all you've described, we can't help you much cuz it appears troubleshooting is difficult for you. If you had a spare working router like most of us, just swap and test. Since you can't troubleshoot on your own. Just call TM tech fella to come over and fix. Doesn't matter to keep wondering if this and that if you can't even work on it yourself.

Totally agree. I am really puzzled by people who are unable or not having the knowledge to troubleshoot themselves, yet come to post the problem here. Just want to enjoy the process of answering, reply, re-ask ,and reply?

Just call TM!

This post has been edited by mhwee: Nov 13 2018, 07:49 AM

I had a weird experience yesterday night. After changing old Cat 5e cable to new Cat 7 to connect BTU to router, no internet access. Thought something wrong with the new cat 7 cable. Tested it using back old cable, same issue.

I didn't touch or change any settings in BTU and router. Rebooted multiple times still no sign of internet. No help even I used back old router.

Surprisingly, internet came back to life after I had spent more than an hour troubleshooting it. Perhaps, the problem lies at TM side.

From your pictures, the BTU is working fine
It's the router that's having issue

Either the router is fried or the settings is gone. Need to reconfigure it
Connect a laptop / desktop to it using LAN then access 192.168.1.1 to reconfigure it