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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps
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Xaphier
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 Oct 6 2021, 11:37 AM
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QUOTE(jjj2 @ Oct 6 2021, 11:08 AM) Sorry you can't unless you perform a service relocation request to relocate your service from House A --> House B. Do note that Outdoor Relocation Fee of RM120 applies. Again, sorry you cant simply relocate the ONU/ONT to another unit, unless a proper service relocation request is done via your selfcare portal (selfcare.time.com.my). Hi, thanks for the reply. Are you saying the ONU unit are tied to account? In that case, is it possible to request for an ONU unit that isn't a router combo? While still receiving the HG8145V5 mesh router from the package promotion? Thanks for the reply! This post has been edited by Xaphier: Oct 6 2021, 11:41 AM |
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jjj2
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Oct 6 2021, 02:15 PM
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QUOTE(Xaphier @ Oct 6 2021, 11:37 AM) Hi, thanks for the reply. Are you saying the ONU unit are tied to account? Yes  In that case, is it possible to request for an ONU unit that isn't a router combo? While still receiving the HG8145V5 mesh router from the package promotion? Thanks for the reply! If what you intend to do is using your own router, then you can request the Installer to call Provisioning to request them to push over the Bridge Mode settings, and then you can have your Router dialing the PPPOE by connecting it to LAN1 port. |
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lostasylum
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Oct 6 2021, 02:30 PM
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QUOTE(jjj2 @ Oct 6 2021, 11:04 AM) thanks @jjj2 your response was very helpful |
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Gold_Moderator
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Oct 6 2021, 04:10 PM
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 How much the charges for this? |
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Gold_Moderator
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Oct 6 2021, 04:14 PM
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QUOTE(Nurul1402 @ Sep 29 2021, 07:40 PM) Anyone interested to continue my time fibre 100mbps.. Only left 1year and 1 month contract after November.. I give first month free.. Rm99? |
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Gold_Moderator
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Oct 6 2021, 04:16 PM
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QUOTE(Nurul1402 @ Sep 29 2021, 07:37 PM) I want to change my ownership and I pay for the relocation and free for first month.. Do you interested? How long to go? |
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iXora.ix
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Oct 6 2021, 06:22 PM
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QUOTE(#Victor @ Oct 5 2021, 04:11 PM) anyone have issue paying TIME with GrabPay today? their billing system seems having havoc today, tried paid using credit card also not reflected after few hours   QUOTE(hirano @ Oct 5 2021, 08:58 PM) Yes. The TIME customer service said Grab got problem. They said not TIME punya problem and asking to check again in 48 hours. Me too. But already past 24hr payment already made. Grab side mention payment release to time but time still pending checking. |
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hirano
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Oct 6 2021, 06:27 PM
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QUOTE(iXora.ix @ Oct 6 2021, 06:22 PM) Me too. But already past 24hr payment already made. Grab side mention payment release to time but time still pending checking. So... what can we do? Later got penalty of late payment pulak Mine also more than 24 hours. Once it reach 4am later, already exceed 48 hours. |
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#Victor
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Oct 6 2021, 08:44 PM
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QUOTE(iXora.ix @ Oct 6 2021, 06:22 PM) Me too. But already past 24hr payment already made. Grab side mention payment release to time but time still pending checking. QUOTE(hirano @ Oct 6 2021, 06:27 PM) So... what can we do? Later got penalty of late payment pulak Mine also more than 24 hours. Once it reach 4am later, already exceed 48 hours. same here, payment from Grab no longer pending and posted but TIME still not capture the payment yet |
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hirano
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Oct 7 2021, 11:06 AM
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QUOTE(iXora.ix @ Oct 6 2021, 06:22 PM) Me too. But already past 24hr payment already made. Grab side mention payment release to time but time still pending checking. QUOTE(#Victor @ Oct 6 2021, 08:44 PM) same here, payment from Grab no longer pending and posted but TIME still not capture the payment yet More than 48 hours for me. This is their reply today. Very not helpful Attached thumbnail(s)
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#Victor
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Oct 8 2021, 08:35 AM
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QUOTE(hirano @ Oct 7 2021, 11:06 AM) More than 48 hours for me. This is their reply today. Very not helpful and they suspended my account  anyone's Grab payment from 5 October already reflected in TIME account?  |
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KamPunYingJun
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Oct 8 2021, 08:58 AM
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Going to have my Time fiber install with VOICE package (DECT phone). Plan changing the router to AX73, but AX73 router doesn't come with any 'phone' port.
Question
Is the Time voice/phone connected to the modem or the router?
OR I have to get a router that supports RJ-11 ?
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aniq8676
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Oct 8 2021, 09:19 AM
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QUOTE(KamPunYingJun @ Oct 8 2021, 08:58 AM) Going to have my Time fiber install with VOICE package (DECT phone). Plan changing the router to AX73, but AX73 router doesn't come with any 'phone' port. Question Is the Time voice/phone connected to the modem or the router? OR I have to get a router that supports RJ-11 ? connect to TIME modem |
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markist_lemon
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Oct 8 2021, 09:22 AM
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New Member
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pricy
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KamPunYingJun
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Oct 8 2021, 10:12 AM
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QUOTE(aniq8676 @ Oct 8 2021, 09:19 AM) means, the voice/phone connected to the modem will still work after I ask the CS to change the modem setting into bridge mode and use the AX73 as dialer? This post has been edited by KamPunYingJun: Oct 8 2021, 10:18 AM |
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aniq8676
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Oct 8 2021, 10:25 AM
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QUOTE(KamPunYingJun @ Oct 8 2021, 10:12 AM) means, the voice/phone connected to the modem will still work after I ask the CS to change the modem setting into bridge mode and use the AX73 as dialer? YES  |
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hirano
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Oct 8 2021, 10:57 AM
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QUOTE(#Victor @ Oct 8 2021, 08:35 AM) and they suspended my account anyone's Grab payment from 5 October already reflected in TIME account? Nope. Mine still not reflecting payment since 5th. Have you called the CS? Fark them kao kao. Update here please. |
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#Victor
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Oct 8 2021, 02:19 PM
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QUOTE(hirano @ Oct 8 2021, 10:57 AM) Nope. Mine still not reflecting payment since 5th. Have you called the CS? Fark them kao kao. Update here please. they just reactivate back the account and acknowledge the issue with GrabPay payment Please be informed that there is an issue with Grabpay payment. We are looking into it urgently and we will sort this out for all affected customer ya. Rest assured, the issue will be resolved asap. |
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ktchang321
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Oct 9 2021, 08:23 PM
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New Member
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QUOTE(KamPunYingJun @ Oct 8 2021, 08:58 AM) Going to have my Time fiber install with VOICE package (DECT phone). Plan changing the router to AX73, but AX73 router doesn't come with any 'phone' port. Question Is the Time voice/phone connected to the modem or the router? OR I have to get a router that supports RJ-11 ? Time voice phone connected to modern, currently my voice phone is connected to modern and is work. FYI, My router also AX73. |
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jjj2
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Oct 10 2021, 11:19 PM
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QUOTE(KamPunYingJun @ Oct 8 2021, 08:58 AM) Going to have my Time fiber install with VOICE package (DECT phone). Plan changing the router to AX73, but AX73 router doesn't come with any 'phone' port. Question Is the Time voice/phone connected to the modem or the router? For FTTH, generally TIME voice connects to the ONU/ONT.OR I have to get a router that supports RJ-11 ? No need. |
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