For new Time Fibre users that using Huawei HG8145V5,
do you know the administrator credential to access & change the DNS server?

I've chatted with their support team yesterday and they gave me the wrong credential.
telecoadmin
TIME{last four characters of MAC Address in capitals}

So I request to have 2nd level tech support, explain what I intended to do (set Google DNS & Cloudflare DNS) and they open a request ticket for my case.

Just a moment ago, I check the admin page of the Huawei router, and surprisingly it changes without notice.


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The second issue I have with TIME is access to China website, Taobao, specifically.
It works on mobile app, but the product page is not stable (item.taobao.com/)

I've checked the IP & ping, noticed that more than 50% lost packets & sometimes 100% lost.

So I search for alternative IP for Taobao (item.taobao.com), and I set it in my Windows (etc/hosts) file.

It works so fast now.

This post has been edited by shinichi88: Oct 5 2021, 01:40 PM

Yes, you can. When the technician come according to your appointment, just tell the technician that you do not need to setup, just pass you the router is enough.
I upgraded mine last month. The technician passed the router to me and requested me screenshot speedtest to send to him.

Yes, you can.

Hi, please do perform a speed test at the First mesh node using a network cable.

Thanks.

Speed look good when connecting via cable on first mesh node. Can get around 480 Mbps. Just when using wifi even beside the router the speed drop until 80-100 Mbps. At first I thought I connect using 2.4Ghz then I disable 2.4Ghz option and only using 5Ghz. The speed still same, struggle to hit more than 100Mbps.

anyone have issue paying TIME with GrabPay today? their billing system seems having havoc today, tried paid using credit card also not reflected after few hours

Yes. Same to me this scenario.

Yes. The TIME customer service said Grab got problem. They said not TIME punya problem and asking to check again in 48 hours.

This post has been edited by hirano: Oct 5 2021, 08:58 PM

recently recontract 24months for 500mbps and being offered WA8021V5 mesh. Is this router good? Current router is Asus RT AX-3000 which supports wifi 6.
Is my current router better than the huawei router offered by time? If that is the case most likely i would ask the technician not to install d...

This post has been edited by YantoZyrus: Oct 5 2021, 09:35 PM

Your current router is much much better

Hi sifu-sifu sekalian.... I have just applied for TIME to replace my incredibly sucky unifi experience (contract is over!) in my condo. I have a few questions:
1. I haven't cancelled my unifi (was planning to only cancel after successful installation). Will that be an issue for installation?

2. From my understanding, TIME technician will need to pull cable in my condo unit. Do they use plastic casing or something? I'm planning to get the cable pulled to the middle of my unit, and i'm afraid it's going to look really ugly.

Is it possible to manually set DNS on the given Huawei router?
Installer says there is no manual setting

1) If your condo comes with fiber pre-laid, they will reuse that cable. If not, they will pull a fresh fiber cable.

2) Looks better without casing actually. Cause the fiber cable is much thiner than an electric cable and they hot glue it to the edge of ceiling.

thanks for the super fast reply @blacktubi. I think my condo is quite old, so I think they may have to pull a fresh fibre cable. If let's say they do pull a fresh fibre cable, what happens to the current wall ports that I have in my condo? I won't have to use that any more?

Also, assuming TIME won't be using those ports, does that mean that I can technically have my unifi connection until I cancel my unifi subscription? Sorry, budak baru nak belajar TIME

Guess I will stick with my current router then, maybe pass the extra mesh router for my cousin which is on 100mbps time Huawei router.

Hi guys, I have a rental unit (House A) which is currently using a TIME broadband which has the old modem + TP-Link router combo. I intend to get my new house (House B) a new 500mbps TIME broadband, which I heard, comes with Huawei HG8145V5 modem/router combo. I already have a good router setup in House B, but it does not have any modem yet, so I would still need a modem to work with my router setup. My question is:

1. Can I re-use the old modem from House A to House B? And use that modem to connect to my router?
2. Move the new Huawei HG8145V5 modem/router combo from House B to House A?

I was hoping that I can do all these without having to contact CS or a technician coming. Thanks.

This post has been edited by Xaphier: Oct 6 2021, 10:12 AM

Hi, are you using 2 mesh nodes (WA8021V5 x 2) ? If so, then try disable the 2nd unit & only test using the first unit.

Thanks.

Hi, obviously many^10 times better.