they did. check it out at their fb page

Desa Pandan KL now.. zzzz

Any official statement for last night outage yet ?

Hi, I just received an email saying that my contract is renewed (it was supposed to end this month April 2019) and the renewal address is not my address albeit the same condominium. I didn't ask for any relocation. Did TIME just silently renew my contract without any confirmation first? How to fix this?

I’m having outages issue again.

Yesterday was quite bad for an hour or so. It’s back again now.

Dear bro


Under normal circusmtances your contract would not renewed unless you request downgrade during contract period.

We will help you investigate under this matter,


Thanks

So I contacted TIME and they said I requested for the MODEM TP-Link AC1200 Router which I didn't do or asked for. And what's strange is that the appointment is made for other unit's ADDRESS and it conveniently happens in the last month of my contract. They said they will escalate this to higher up. I don't know when they will fix this.

Dear bro


can i support u in this matter


If yes , do let us know.


Thanks

Currently facing this issue ->



Suddenly I was working and I can’t upload my work.

Did you happen to complain on the current router that you are using and did you fill up any online acknowledgement to renew it ?

"Did you happen to complain on the current router that you are using"
I don't know what u meant by this. I received an email saying:

Hello rizqeenizdral,

Thank you for your support. We hope you have been enjoying your pure fibre broadband experience.

Your TIME Fibre Home Broadband 500Mbps contract has been renewed for 24 months with a complimentary TP-Link AC1200 router.

We'll send you an email real soon confirming your installation appointment.

Have we got your details right? Check them below and let us know if we haven't.
Contract Term

A new 24-month contract term will commence upon your new plan activation.

So I called the customer service to rectify this issue because I didn't request for any plan modification or new router.

"did you fill up any online acknowledgement to renew it ?"

No, I DID NOT. That is why it is so strange.

For customers whom are using older routers and having instability issues, TIME will offer a new router for Free with condition the contract will be renewed.
Let's wait for the CS to check it out.

Thanks.

Parklane OUG my unit still down tho Restarted modem dunno how many times d

This post has been edited by mikazzz: Apr 17 2019, 06:37 PM

Mine was up for a bit then now down again.

Now red LOS signal is blinking lol.

Sigh no need to work tonightz

Do make sure they reverse the changes and leave you contract-free.. Even though I use it, It's a poor router for contract renewal.

Excited for installation tomorrow! I have sockets ready, the installer will look through and advice me cabling and the best location right? Do i need to provide anything else to help a smooth installation?

This post has been edited by Fluffeh: Apr 18 2019, 07:17 AM

Just provide your self and power point.. 😆

I found the wife coverage of existing router given by TIME is not that good, the line keep dropping at one of the bedroom

Any good recommendation for a wifi extended?

Hi, Get ready the desired location to put the Router & Fibre Modem, etc.
Also get ready a 1-to-3 power socket extension.

Thanks.

HI, this is a isolated case from the recent outage. Please kindly lodge a report to CS @ 1800 18 1818. SI will attend to your case in 24 hours.

Thanks.