Exactly, if you asked for billing correction / rebate, TM tends to "reflect the correct amount" after 3 months. In the mean time, "please pay the extra bill to avoid disconnection, it will be refunded into your TM account after 3 months"   Farkkkkk!!!

Direct taobao seller with direct shipping. I follow the forumer guide at the other thread on how to purchase. Using chrome to translate the webpage. Create account and credit card link using browser and purchase use taobao apps.

Can we file this type of complain to SKMM? 

It's really unfair to consumer to pay extra and what if TM did not reimburse after 3 months? 

Exactly, if you asked for billing correction / rebate, TM tends to "reflect the correct amount" after 3 months. In the mean time, "please pay the extra bill to avoid disconnection, it will be refunded into your TM account after 3 months"   Farkkkkk!!!

Sometime will only effect in next bill, thats was told by TM livechat before...

Anything unhappy or felt unfair, just complaint with TM...
You are the boss now!! idea...

Ya, I mentioned I keep for reference in case got bill shock on my bill and told him not his fault.
Yes, I need to wait until 25 Sept only can confirm on bill statement. We wait another 2 days and see how's your bill first.

No idea, but billing tends to fall under KPDNKK
Internet Service quality = SKMM

No idea, but billing tends to fall under KPDNKK
Internet Service quality = SKMM

30 to 100 is an upgrade, and of course contract renew.

So far, only 2 reported the fees was imposed, but not happened to me...
and according to their FAQ, upgrade is depend on speed but not price.

So assuming you still 30Mbps but upgrading to 100Mbps, it's called Upgrade and didn't charging any fees.
(But previously downgrade might imposed RM200, new FAQ didn't mention any charges since got 2 year renewal like you said)

Yes. I was told no penalty even though u r under contract.
U can also switch to RM79 30mbps with 60G quota without penalty.
but contract will be refreshed with another 2 years.

Thk

Don't need to look at price.. Look at speed plan only.. From 30 - 100Mbps is an upgrade.. So no penalties, just contract refresh. Though, if lucky you can ask for no contract refresh.. See if they agree.. Probably won't.

Thanks for the reply guys. I really hope they didnt add additional rm200 into my bill.

Im still wondering why my 30mbps still not supporting stream. It is not enough yet? Is 100mbps enough to support streaming or iptv?

Thanks for the reply guys. I really hope they didnt add additional rm200 into my bill.

Im still wondering why my 30mbps still not supporting stream. It is not enough yet? Is 100mbps enough to support streaming or iptv?

No idea, but billing tends to fall under KPDNKK
Internet Service quality = SKMM

he can lodge any complaints with attached ref ID/report ID.

Billing can also complain to MCMC since it's under telco. Else we cannot even complain about UniFi package with MCMC right?

Thanks for the reply guys. I really hope they didnt add additional rm200 into my bill.

Im still wondering why my 30mbps still not supporting stream. It is not enough yet? Is 100mbps enough to support streaming or iptv?

can pm the link to me? i am chinese malaysian haha.

Hi guys, I have read the guides in the first page. It says in order to fully utilise TURBO , you need to have a suitable BTU (modem??)

I received my upgrade on Friday evening, from 50mbps to 500mbps. However I am only getting 280mbps max by using LAN and 130ish Mbps on WiFi 5ghz.

My router is a ASUS RTAC55UHP (AC1200) , so by right i should be able to get the max speed if not something close. I am using CAT6 cable , but the cable from modem to Router is CAT 5e (nevertheless it's still sufficient to support based on unifi page). Therefore I am suspecting that my modem needs an upgrade.

The modem that i am using is I-240-GP not I-240-G (Silver) , you may refer to the picture below. Does that mean I have to change the modem? If yes, would I be able to request a change from TM for free? Just asking here before I call TM.

Thanks !

Hi guys, I have read the guides in the first page. It says in order to fully utilise TURBO , you need to have a suitable BTU (modem??)

I received my upgrade on Friday evening, from 50mbps to 500mbps. However I am only getting 280mbps max by using LAN and 130ish Mbps on WiFi 5ghz.

My router is a ASUS RTAC55UHP (AC1200) , so by right i should be able to get the max speed if not something close. I am using CAT6 cable , but the cable from modem to Router is CAT 5e (nevertheless it's still sufficient to support based on unifi page). Therefore I am suspecting that my modem needs an upgrade.

The modem that i am using is I-240-GP not I-240-G (Silver) , you may refer to the picture below. Does that mean I have to change the modem? If yes, would I be able to request a change from TM for free? Just asking here before I call TM.

Thanks !

can pm the link to me? i am chinese malaysian haha.

https://forum.lowyat.net/topic/3996634

https://forum.lowyat.net/topic/4617839

the taobao seller no longer found the product link. maybe sold out for refurbish unit. you need to hunt somewhere else i guess.

I had a friend who bought a six antenna tplink WDR7400
from taobao which was only released for the China market and asked me to configure it to replace his crappy trashcan unifi router at his house.

Turns out the this router's  firmware had no option to change the native Chinese language web interface so by translating whole pages of the UI using Google translate I found no support for vlan tagging which made this router unusable for unified.

My friend was lured by the six antennas and fast wifi specs coupled with a sub rm200.00 price tag.

So make sure that you check the specs carefully before you pull the trigger on these Chinese market routers.

I alrdy got my turbo this morning, order modify shows completed at 9.34am. I'm at 500mbps

Using asus ac86ui , 2bar 5ghz at my upstairs desktop, archer t9e WiFi card gets me 300-320mbps. Speed test on note 9 also gets me around the same range.

Weirdly on lan, using my gaming laptop I get 100mbps only. Will try again later

No changes in billing, no discount rm10

Area kampung pandan dalam

Damn lousy live chat 

Wait 30 queues, left like 1 or 2, suddenly says in a rush ? contact us via email. Then I have to re-queue again for over 40 queues , and seriously SAME ISSUE again. Okay re-queue 1 more time, finally got a CS to talk to me. I have not even mentioned my issue, the live chat suddenly ENDED. Wow. 

Change your RJ45 LAN cable to Cat 5e or even better, Cat 6.

dont know what is rj45 lol

but im using ugreen cat 7 for wan and to connect from router to laptop