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Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!

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YoungMan
post Sep 16 2018, 11:24 AM

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QUOTE(cyclone9 @ Sep 16 2018, 11:26 AM)
tried but didn't work

what is the admin password for dir842?
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The password at the sticker didn't work?
wilson1stop
post Sep 16 2018, 11:29 AM

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QUOTE(mylinear @ Sep 16 2018, 12:21 PM)
Yes, initially the FAQ said 60GB quota only. Later FAQ changed and unlimited  until end of year was added. And supposed to have add-on quota next year. I guess because Maxis  30M is unlimited , they had to do this for now. It is unfair they don't tell about the add-on properly as users cannot decide whether it will be suitable  for their usage. Unless they will eventually leave it as unlimited  later on. Like what they did with the original VIP packages. Maybe they want users to get the higher priced package so they put the quota in for now.
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Yup, at least it's still good news for me...
Alternative, I can kept upgrade to 50Mbps or 100Mbps later, if needed.
Just re-contract is fine for me...

QUOTE(pisces1529 @ Sep 16 2018, 12:22 PM)
Logged in to my portal to check my order, got this RM202 fee but RM0 in Bill Details. 

My package currently is 30mbps RM179, at most transfer ownsership + prorated also RM10 + less than RM179(prorated)

Anyone got this issue? Livechat with agent told me just ignore and wait actual bill  ranting.gif  ranting.gif  ranting.gif
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She is right, TM bills was messed.
Just wait for next bill for confirmation or you can complain with it later for adjustment/waive.
kean114
post Sep 16 2018, 11:30 AM

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QUOTE(SilentVampire @ Sep 16 2018, 08:48 AM)
Read 1st page, 1st post, green text, before asking obvious questions
Lol, changing DNS won’t affect anything. Reboot the router next time after changing DNS.
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Your post never mention this model of BTU
KIntos
post Sep 16 2018, 11:31 AM

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Im turboed yesterday. Managed to test both wifi and lan, only reached 300mbps out of 500 mbps.

Asus 86u with tmobile "asus 68u"

Cable checked from router shown connected link state is 1gbps. Unless cable non branded quality issue for not touching 500mbps?
cyngu5767
post Sep 16 2018, 11:32 AM

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QUOTE(KIntos @ Sep 16 2018, 11:31 AM)
Im turboed yesterday. Managed to test both wifi and lan, only reached 300mbps out of 500 mbps.

Asus 86u with tmobile  "asus 68u"

Cable checked from router shown connected link state is 1gbps. Unless cable non branded quality issue for not touching 500mbps?
*
can i ask where you got buy "t-mobile" asus 68u?
jusbella
post Sep 16 2018, 11:34 AM

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QUOTE(cyngu5767 @ Sep 16 2018, 11:23 AM)
may i ask vlan tagging is for unifi hyytv??
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All ISP in Malaysia requires vlan id except Time fibre.
JohnLai
post Sep 16 2018, 11:35 AM

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QUOTE(Doraku @ Sep 16 2018, 10:47 AM)
My laptop  is quite old tho sweat.gif  sweat.gif 2.53Ghz base clock 2.8Ghz boost clock 2/4 Core/threads Intel Core i5 460M and i have fan blowing at my laptop,

Well i talking about TP-Link C1200 LAN speed sweat.gif  sweat.gif,plus i set my firefox to automatically delete all cookie, cache, and browsing history everytimes i close firefox
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~.~
How about connecting laptop to C1200 WAN port and PC to C1200 LAN port Iperf result?
Impossible for C1200 WAN to LAN routing performance to be 300 - 400 Mbps only. confused.gif
cyngu5767
post Sep 16 2018, 11:35 AM

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QUOTE(jusbella @ Sep 16 2018, 11:34 AM)
All ISP in Malaysia requires vlan id except Time fibre.
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oic, thanks your reply.
pisces1529
post Sep 16 2018, 11:36 AM

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QUOTE(cyngu5767 @ Sep 16 2018, 11:23 AM)
may i ask vlan tagging is for unifi hyytv??
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Yes, internet access with 500 and hypptv with 600.

QUOTE(wilson1stop @ Sep 16 2018, 11:29 AM)
She is right, TM bills was messed.
Just wait for next bill for confirmation or you can complain with it later for adjustment/waive.
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I just afraid got bill shock, so I mentioned will screenshot and keep the conversation.

He got offended and defensive tho. sweat.gif sweat.gif
richard1226
post Sep 16 2018, 11:41 AM

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Going to get new router/mesh network system/something to upgrade the house infra today (Refer here for original setup) with some options in mind:

(Mostly based on suggestion on first post and some other sources)
1. TP-Link Archer C3150
2. TP-Link Deco M9 Plus
3. TP-Link Archer C5400
4. TP-Link Archer 5400X
5. Netgear Orbi RBK50
6. Netgear Nighthawk X4S R7800
7. Netgear Nighthawk X6S R8000P
8. Netgear Nighthawk AC3200 R8000
9. Asus Lyra Trio
10. Asus Blue Cave
11. Asus RT-AC86U
12. Asus RT-AC5300

Any better suggestion would be appreciated, thanks!
wilson1stop
post Sep 16 2018, 11:44 AM

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QUOTE(pisces1529 @ Sep 16 2018, 12:36 PM)
Yes, internet access with 500 and hypptv with 600.
I just afraid got bill shock, so I mentioned will screenshot and keep the conversation.

He got offended and defensive tho.  sweat.gif  sweat.gif
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rclxms.gif rclxms.gif Just tell him, you're self-protected from bill-shock.
cyngu5767
post Sep 16 2018, 11:45 AM

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QUOTE(pisces1529 @ Sep 16 2018, 11:36 AM)
Yes, internet access with 500 and hypptv with 600.
I just afraid got bill shock, so I mentioned will screenshot and keep the conversation.

He got offended and defensive tho.  sweat.gif  sweat.gif
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thanks your reply.
fruitie
post Sep 16 2018, 11:47 AM

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QUOTE(wilson1stop @ Sep 16 2018, 08:27 AM)
sweat.gif  sweat.gif
I've also checked my Unifi Portal, RM78.60 (SST included) which is pro-rated before cycles.
No extra charges from TM, and also NO RM200 DOWNGRADE FEE as my TM Manager helped me CONFIRMED with HQ before proceed switching...

P/s: Anyway, lodge your complaint and ask TM to waive the fees...
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I was doing it in Menara TM which is the HQ leh. laugh.gif
Anyway, another thing to follow up.

QUOTE(pisces1529 @ Sep 16 2018, 11:22 AM)
Logged in to my portal to check my order, got this RM202 fee but RM0 in Bill Details. 

My package currently is 30mbps RM179, at most transfer ownsership + prorated also RM10 + less than RM179(prorated)

Anyone got this issue? Livechat with agent told me just ignore and wait actual bill  ranting.gif  ranting.gif  ranting.gif
*
They will tell you to ignore. My bill cycle ended yesterday and based on the trend, I will get mine on 18th every month. I can tell you the actual bill will be the same too, just prepare to complain if anything unfair. We wait for the bill to see breakdown.
JohnLai
post Sep 16 2018, 11:58 AM

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QUOTE(fruitie @ Sep 16 2018, 11:47 AM)

They will tell you to ignore. My bill cycle ended yesterday and based on the trend, I will get mine on 18th every month. I can tell you the actual bill will be the same too, just prepare to complain if anything unfair. We wait for the bill to see breakdown.
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Exactly, if you asked for billing correction / rebate, TM tends to "reflect the correct amount" after 3 months. In the mean time, "please pay the extra bill to avoid disconnection, it will be refunded into your TM account after 3 months" ranting.gif Farkkkkk!!!


wilson1stop
post Sep 16 2018, 11:59 AM

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QUOTE(fruitie @ Sep 16 2018, 12:47 PM)
I was doing it in Menara TM which is the HQ leh. laugh.gif
Anyway, another thing to follow up.
They will tell you to ignore. My bill cycle ended yesterday and based on the trend, I will get mine on 18th every month. I can tell you the actual bill will be the same too, just prepare to complain if anything unfair. We wait for the bill to see breakdown.
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Sometime will only effect in next bill, thats was told by TM livechat before...

Anything unhappy or felt unfair, just complaint with TM...
You are the boss now!! wink.gif idea...
pisces1529
post Sep 16 2018, 12:01 PM

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QUOTE(wilson1stop @ Sep 16 2018, 11:44 AM)
rclxms.gif  rclxms.gif Just tell him, you're self-protected from bill-shock.
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Ya, I mentioned I keep for reference in case got bill shock on my bill and told him not his fault.


QUOTE(fruitie @ Sep 16 2018, 11:47 AM)
I was doing it in Menara TM which is the HQ leh. laugh.gif
Anyway, another thing to follow up.
They will tell you to ignore. My bill cycle ended yesterday and based on the trend, I will get mine on 18th every month. I can tell you the actual bill will be the same too, just prepare to complain if anything unfair. We wait for the bill to see breakdown.
*
Yes, I need to wait until 25 Sept only can confirm on bill statement. We wait another 2 days and see how's your bill first.
jasonsaw96
post Sep 16 2018, 12:02 PM

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Hi guys, I have read the guides in the first page. It says in order to fully utilise TURBO , you need to have a suitable BTU (modem??)

I received my upgrade on Friday evening, from 50mbps to 500mbps. However I am only getting 280mbps max by using LAN and 130ish Mbps on WiFi 5ghz.

My router is a ASUS RTAC55UHP (AC1200) , so by right i should be able to get the max speed if not something close. I am using CAT6 cable , but the cable from modem to Router is CAT 5e (nevertheless it's still sufficient to support based on unifi page). Therefore I am suspecting that my modem needs an upgrade.

The modem that i am using is I-240-GP not I-240-G (Silver) , you may refer to the picture below. Does that mean I have to change the modem? If yes, would I be able to request a change from TM for free? Just asking here before I call TM.

Thanks !


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KIntos
post Sep 16 2018, 12:04 PM

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QUOTE(cyngu5767 @ Sep 16 2018, 11:32 AM)
can i ask where you got buy "t-mobile" asus 68u?
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Direct taobao seller with direct shipping. I follow the forumer guide at the other thread on how to purchase. Using chrome to translate the webpage. Create account and credit card link using browser and purchase use taobao apps.
KIntos
post Sep 16 2018, 12:06 PM

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QUOTE(jasonsaw96 @ Sep 16 2018, 12:02 PM)
Hi guys, I have read the guides in the first page. It says in order to fully utilise TURBO , you need to have a suitable BTU (modem??)

I received my upgrade on Friday evening, from 50mbps to 500mbps. However I am only getting 280mbps max by using LAN and 130ish Mbps on WiFi 5ghz.

My router is a ASUS RTAC55UHP (AC1200) , so by right i should be able to get the max speed if not something close. I am using CAT6 cable , but the cable from modem to Router is CAT 5e (nevertheless it's still sufficient to support based on unifi page). Therefore I am suspecting that my modem needs an upgrade.

The modem that i am using is I-240-GP not I-240-G (Silver) , you may refer to the picture below. Does that mean I have to change the modem? If yes, would I be able to request a change from TM for free? Just asking here before I call TM.

Thanks !
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Im on this btu also. Should be no issue

Doraku
post Sep 16 2018, 12:06 PM

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QUOTE(JohnLai @ Sep 16 2018, 11:35 AM)
~.~
How about connecting laptop to C1200 WAN port and PC to C1200 LAN port Iperf result?
Impossible for C1200 WAN to LAN routing performance to be 300 - 400 Mbps only. confused.gif
*
Well i cant do that later people will mad at me puke.gif, no need to waste your time tho wink.gif

This post has been edited by Doraku: Sep 16 2018, 12:07 PM

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