am i right to assume that if i'm getting the turbo, they'll change my fiberhome modem? i just checked my router, it says it is connected to the modem @ 100mbps only.. and i thought my fiberhome is gigabit ready.. lol

LOL, nothing to share. On the bill itemization just list Recurring Charges RM 179 and now Recurring Charges RM 126.
No downgrade. Can't be I'm the only lottery winner ?

Show the bill or it did not happen!

Actually Im having the same...

Charge Details

Residential High Speed Internet RM86.10

unifi TV Residential RM40.00

Residential Voice RM0.00

Whats speed ur package is?

just downgraded from 50mbps to 30mbps last week...

So the turbo upgrade tentatively put to a halt until further notice? Anyone getting upgrade yesterday or today.?

This post has been edited by newbienew: Aug 17 2018, 05:35 PM

No one update here. Maybe stop.....

killdavid better check your Unifi Care page,
if your package is the same as before (50Mbps?) then congrats!

if 'someone' downgraded your package - well, that's a story for another day..

Yes 10Mbps now, staying in apartment (high rise) so not sure how they are going to bump up to 100 mbps

btw the agent ask if I receive email already and inform upgrade is in stages

This post has been edited by AhBoy~~: Aug 17 2018, 05:40 PM

Yes, they will change it. Most important is your router and your devices, and can they support the turbo speed.

Probably you are not eligible to the turbo upgrade, so they reduce your bill payment for compensation?

fuu.. he'll be in rage mode weyyyy

Haha. Just point out a possibility. If he is having turbo speed and price reduction at the same time, that will be damn lucky! The other people who don't have such privilege sure will rage. So I don't think TM would be that stupid. There must be a logical reason behind this. Compensation theory is the most logical one.

If anyone have their price reduced suddenly without any given reason, then you should probably start asking TM why they would do that for you without prior notice.

Change to cat5e and above cable. Hope it helps

from previous thread where my issue not yet solve
port forwarding already set up which have been assign specific ip address to the equipment however i still not able to get the port open whenever i tested it still show connection time out, port close etc

call up tm they not able to help me on the issue either

well, i tried to lodge a complaint about some users get cheaper price for 100mbps, no reply for so long, then skmm close my complaints, then followed by TM CS reply me a support email that they re improvising. well played TM.

Look at the date details. Maybe its pro-rated? Or billing date has changed when package changed? Best if its price reduction though...

Checked second phase and got email for turbo a few days after😂😂