From their reply, they never realized its their mistake at all and never make any apology.

They even dare to tell you this is how their system works.

"We have taken the necessary steps following the investigation to confirm that the actions taken against the customer’s account were in line with account safety requirements put in place to guard and/or mitigate potential fraudulent transactions and activity. "

"for whom these safeguards function effectively and as intended"

"we stand by the actions taken as they were necessary to uphold the integrity of our platform"

This post has been edited by sjz: Jun 27 2025, 08:42 AM

bigpay got their legal team (internal staffs/lawyers and possibly external counsel) to handle legal matters.

if they send out letter, then it's admission of fault.

by delaying the response (probably waiting for legal advise) and also internal investigations, they didnt admit it's their fault point-blank. they said they're handling the case with the user.

if you read their press release, they still dont explain reason the user tagged as mule account, what transpired, chronology of events, etc ... maybe because these info are P&C of user's spending history?

heck, why a refund (erroenous) triggers it?

also, now they in turn demanded the user to refund back (and guess what, they closed bigpay account, how to topup back??) even with bank account transfer, heck other banks closed her accounts too.


i guess once the matter is sorted out with the user, she's could still bound by NDA/T&C to further discuss it.

From what i read, Bigpay did not admit to any wrongdoing. I don't know if there are any legal implications giving a clearance letter.

There is nothing stopping the victim from suing other than having to borrow money from friends and family. With no admission from Bigpay, it's just harder to prove.

This post has been edited by beLIEve: Jun 27 2025, 11:25 AM

Afraid to admit to be sued. If they admit, Michelle can get lawyer to sue them. I’m sure since the case is being viral now, many lawyers will be willing to take up her case.

BigPay is really bad in handling this issue. Last night she posted another video saying that she’s still not able to open a new CASA. BNM needs to issue her a letter otherwise I see this thing will not be resolved.

not only BigPay, other ewallet also shouldnt have the power to ruin a person's life

just boycott, I'm closing it too since it i got plenty of multicurrency cards.
mass closing account let them know who's the boss lol

I've used grab a lot in the past, refund from erroneous transaction were automated and almost instant no need to bother cs.
fraudulent transactions from oversea were blocked and cs will call you to confirm.
their new son GXcard probably way better than this bigpay.

I remember I tried to close my account few months ago, BigPay told me to keep it active even though I'm not using it. They doesn't charge a fee.

After seeing this news, I have doubts. Just emailed them to cancel my account immediately. If I do not hear from them within 7 working days, I will escalate to bank negara.

It is resolved and did those banks who closed her account reopen for her?

No. She also cannot open a new CASA yet, she updated on her FB. Anyway, she has engaged a lawyer now.

This post has been edited by fruitie: Jun 28 2025, 04:52 PM

How to cancel? Email to their support? I want to cancel asap

very hard liao. Even lawyer also hard to deal with banks. Banks are the king now.

just email but no response for few days except give u ticket number

yes that's what we do, i think they are facing mass termination of account.
Oh well, BigPay is a zombie account anyway, they have the lead of doing regional banking/payment service, but yeah, they just gonna burn their pioneer status and become past tense.

Look at what Airasia "SuperApp" did.
Nothing works well
BigPay
TuneInsurance
Teleport
Airasia ride

Dream big to become Weixin of Malaysia, yet no proper execution.

=============
MotherF***ker ,
i just try to login to my BigPay account.
I ask for account termination, they just terminate my card, instead of account termination.

This is TRULY UNACCEPTABLE.

This post has been edited by Haloperidol: Jun 30 2025, 03:36 PM

can use this template i found being shared online and email them.

Dear BigPay Data Protection Officer,

I had previously emailed BigPay for closure and termination of my BigPay account under Ticket (),

I am writing to formally request the deletion of all my personal data from your records, in accordance with my rights under the Personal Data Protection Act 2010 (PDPA) of Malaysia.
In light of recent actions and decisions taken by BigPay, I have lost confidence in the company’s ability to protect my data and uphold user trust.
As such, I am exercising my right under Section 38 of the PDPA to withdraw my consent to the processing and retention of my personal data.

Accordingly, I request that BigPay:
Permanently delete all personal data related to me, including but not limited to: name, contact details, identification documents, transaction history, and any other data that can identify me directly or indirectly.
Confirm in writing once the deletion has been completed.
I HEREBY Refrain you from any further processing, usage, or sharing of my data with any third parties.

For your reference, the details of my account are as follows:
Full Name:
NRIC:
Email Address Linked to Account:
Mobile Number Linked to Account:

Please treat this matter as urgent. Under Section 30(3) of the PDPA, I expect a formal written response within 21 days from the date of this request.
Failure to comply will result in me exercising my rights to lodge a formal complaint with the Department of Personal Data Protection Malaysia (JPDP) and escalate the matter to Bank Negara Malaysia (BNM) for further regulatory review and enforcement.

Thank you for your attention and cooperation.

This post has been edited by sjz: Jun 30 2025, 05:58 PM

seems cc reload is back

anyone tried?

Ya, I got a push-in banner notification. I was like I thought it was always there. Long time never reload with CC anymore, I didn't even know it was removed earlier?

top up cc, spend elsewhere, get tagged MULE, not worth lah kekeke.

Why not use ShopeePay cc topup better

That's what I do now until I didn't realize that it was removed temporarily.

last week request close account until now no reply...