if u feel no other use with bigpay, then dont use lor. no need force yourself.

now, they seems to pivot to remittance/travel market segment.

Too many ppl login due to the thailand inciddent

My bigpay account is basically dormant now, I'm just genuinely curious what/why do people use bigpay for

Few i can think off.

1. when travelling can use as back up of cash, some ppl do prefer debit card than credit card
2. withdraw in overseas, some ppl like to withdraw overseas (foreign currency) than go to money changer to get foreign currency note
3. convenient or another layer of protection, only load up when need to use eg i wanna buy online rm77 only load rm77 into it and make payment so that no credit or debit card information got leak... so that your main debit card can stay away from fraud cases, information leak by website if from bank than another story la...

I read the latest chinese amoi who was being barred by all financial services due to a technical error refund of 10 dollar or ringgit in thailand. I ain't using Big Pay no more

i live chat them to terminate my account since morning 9am.
till nw nobody reply at all.

this shows how good is their cust service.

what if this is an urgent issue?

This post has been edited by sjz: Jun 25 2025, 04:54 PM

Remember Capital AirAsia is selling 70% of Bigpay to some regional bank? I think they're working on that and let the regional bank Setel the problem.

It is kinda scary reading that the lady got tagged as "mule" under AML just because of an error from BigPay. RM 10.44 only, but the damage is far worse than one could imagine. If it weren't for it being viral now, otherwise BigPay would still take its own sweet time to resolve it.

This reminds me that it can happen to e-wallets, too, not only BigPay (prepaid cards). Sigh.

It is disappointing that Bank Negara Malaysia (BNM), as the central authority overseeing the financial system, failed to address the root cause of this issue effectively. Allowing such a situation to occur without a thorough investigation reflects a serious lapse in regulatory responsibility. As the main financial regulator, BNM should be held to the highest standards—and this outcome is deeply concerning and shameful.

yes. this shows the scale of damage can caused by irresponsible or incompetent ewallet provider.
i message to terminate my account with them but the so called live chat totally no response at all >24 hours


agreed.
if any ewallet provider demonstrate they are not fit / irresponsible to handle the system, BNM should remove their access to the system to prevent further damage.

This post has been edited by sjz: Jun 26 2025, 10:18 AM

True. BNM also took it too lightly and didn’t give pressure to BigPay to get it resolved.

I’m thinking to clear off the balance and cancel too.

Well, they cannot just stop the access as there are still other users.

All of the above reason - the digital banks and e-wallets (with cards) can do it too, and most probably doing it even better with better FX rate, better UIUX and/or free ATM withdrawals

everyone should start leaving BigPay and closing their account to teach these incompetent management a lesson

For those wanted to close account, use registered email send to:

support.my@bigpayme.com

email info as below

Full Name:
Registered Phone Number:
NRIC:
Reason:


after that they will create a ticket number

This post has been edited by sjz: Jun 26 2025, 08:08 PM

Reason: afraid tag as mule

News has out:- https://fintechnews.my/52437/security/bigpa...D1Wws2OgAlbbOdA
Frankly speaking bigpay has a lot of loopholes and fraud. That why it never safe to use this card.

It's been a while after i use BigPay, but after the Thailand incident revealed and remind me how worst their CS and their backend, i simply request to terminate everything.
When i raise the account termination, they say you can choose to leave it blank like that and come back whenever you like.
After that incident shows that even have connection to them put you on risk - hence it's better to cut all ties.
I could not accept that the company REFUSE to provide black and white and acknowledge their mistake.

Afterall, it's helm by Tony himself.

Oversea usage ?
Wise beat BigPay at so much level of competence.

This post has been edited by Haloperidol: Jun 26 2025, 11:53 PM

I thought all local techs (and AI) are the same.

They're waiting for the regional bank's payment. I think Michelle hit them hard at the right time. Reputation damaged, regional bank calls off deal.

Cannot provide Black or White without authorization from lawyers because got legal implications.

BigPay Addresses Case of Miss Michelle Law

KUALA LUMPUR, MALAYSIA, 26 JUNE 2025 – BigPay Malaysia Sdn Bhd wishes to address the matter currently circulating with regards to Miss Michelle Law. ‎

We have contacted Miss Michelle as recently as 25th of June and Miss Michelle has yet to respond to us via our dedicated channels, however, we want to share and confirm that this matter is now resolved on our end after extensive review of her account and transactions.

This post has been edited by cybpsych: Jun 27 2025, 07:48 AM

very irresponsible company.
i live chat them to close my account, no reply >48 hours.

so i just search for method to email them to close account and email them and CC to Bank Negara.

who knows even we leave our account as it is without balance but someone might go hack it (lots of report on this) and we will get the same Mule tag treatment.

better cut all ties and terminate my account

This post has been edited by sjz: Jun 27 2025, 08:25 AM

Are you saying that BigPay declines to issue an official clearance letter to the victim, to avoid getting sued?


Well, the victim may use BigPay e-mail dated 25 June 2025, as well as BigPay press statement (as seen in the link given by cybpsych), as the documents that substitute the official clearance letter.