Mine yesterday missing top up already reinstate. U all need to make report, cannot wait there to auto make good.

I have 3 missing topup, still not in the app.
I email them but no reply.
I gave up waiting... I redo the missing topup to meet the 8x. Extra topup is fine, still get 6%.

This post has been edited by tbheng: Aug 21 2018, 09:46 PM

already reported yesterday via in-app contact and via email, seems like too many missing top up till their staff unable to cope...

that's why I avoided the pbb promo this round since it's so buggy. dunno if transactions is in or out, and to avoid making unnecessary transactions

Not sure if you guys aware... There is this "Authorised Charges" amount in the PBVS card summary screen in PBe. I have checked before and after my topup. The amount does include all topup that I have entered the otp. It is a good place to cross check if one does not want to call PBB to ask if swipes are accepted by PBB.

The pending transactions shall be posted this midnight.
Check your ledger tomorrow.

Scb online screen will also immediately show "unposted transaction" in the transaction history. Email will follow up and sms as well if top up to bp sucessful.

Btw, in your report to bp, u need to use a keyword. After i used the keyword, bp quickly rectify the missing top up like 30mins later. Im cant confirmed how true is it.

But no worry, i think they will update the missing top up soon to u all.

Citibank web and app also have the similar feature.
Too bad that Citibank doesn't offer a good card for online/e-commerce!

What is the secret word u used?

Cards for my family members yet to arrive, after so many days shown in app as delivered. Application made about 2 weeks ago.

1) Couldn't get them through phone
2) Sent 3 e-mails since about 1 week ago, no reply at all
3) FB messenger, no reply too

I just want to cancel and get them return the RM 20 top up, really wasting my time, but can't even do that

I dont wish to caused any inconvenience to anyone atm

This round, just treat that i had forward suffient info about me and screenshot of bank approved transaction which BP able to act fast

I hope no more 2nd time on this missing top up again, or else i will test the keyword again and it persist the same, i have no choice to share with u all later how to tackle bp next time.

Hope BP improve their reliability and CS as well.

Not that I am pessimistic, looking at the biz volume and how BP addressing it. I believe it will take them some time (months) to get over it.

bnm

Hey guys, newb question here. So regarding the exchange rate feature does it mean that if I use BP to buy stuff online from foreign merchants I'd get a better rate than I would with my debit card?

This post has been edited by yungwaltdizney: Aug 21 2018, 10:47 PM

Yes. Not online only but oversea travel swipe also, whenever it involve foreign currency.

i email no reply...
i call no pickup...
i key in my number for call back but no call back...
then suddenly after 1 and a half day the reload from SC was shown in the app with the correct date and time when i perform the reload.

Nevermind, those small endurance are so worthful with the whooping monthly cash back that your can earn from it.

You're glory with it and you sure have no problem of repeating them.
All these small hindrances are just small flies flew over.

This post has been edited by David83: Aug 21 2018, 11:19 PM

from all these complaints..
what we can deduce is that BigPay isn't treating this missing topup issue seriously..
they are treating it as a norm...

which is UNACCEPTABLE.
as a service provider, you should ensure your system is ready and available all the time.
don't give any reason like server busy or payment provider having issue.


there is always a way to solve the problem, provided you are determined to do so.
if your payment processor is the main problem, force them to do something about it or else there are lots of other payment processor out there that can take the load of cust transactions.

I already pointed earlier that Tony expects BP to work using AA model.
All general & recurring common concerns can be answered simply via FAQ.
CS is only meant for entertaining critical matters.
Non critical matters, he expects it to be resolved by itself naturally.

You should be grateful that you're not charged for reaching out to CS.
This should be AA business model. Almost everything in AA is charged accordingly.

This post has been edited by David83: Aug 21 2018, 11:29 PM

“Missing” topup just credited to my account.