Usually the next day will be completed and then you will be prompt to reload RM20.

But .... nowaday not much people using Samsung I guess?
iOS -Apple
Android - huawei

previously, wave function can only be activated after using the card normally using PIN. Now u may try to wave since u used once with already.

Keep us updated!

same happen to me at 9xx am, after enter otp, bigpay loading till oops top up not finish, but i checked with bank, already charged
so next step use in-app "contact support" and also send an email to bigpaysupport <bigpaysupport@bigpayme.com.my> with screenshot of otp sms

this is 2nd time i experienced this, IIRC 1st time took more than a week to get refund for the missing top up from bigpay

check got sms received from your bank or check online whether got authorised charges or not and the fastest is call your bank to check got any recent transaction pending

same issue/behavior.

1st: check from pbb if the transaction is proper. if yes, then no need to worry from pbb side.
2nd: file official report to bigpay. although this is a known reliability issue, just file a report. as before, they would reconcile by tomorrow.

Hi all,
I have 3 "unfinished" topup are still not shown in BigPay app after 24hr. May I know which email id you guys sending your problem to? Also what id do they use to identify BigPay user? IC, mobile# or BIGPAY CC #?
TIA.

Anyone with failed transaction yesterday got their top up reinstated? It's been more than 24 hours now... I've contacted them but got no response

am thinking since max CC top-up monthly is 10k, then max prepaid balance in the BP card should be given at least a little leeway more, like 12-15k.

If overseas & want to reload BP via debit bank acc, your h/p is roaming with foreign country telco but off Malaysian telco data & use pocket wifi. SMS will still arrive ?

Just tried to withdraw from a Maybank ATM, max allowed is RM1500. Can we change the limit?

Today BP system seems to have fixed some bugs happened during top-up with PBB cards. Now it will wait for a while instead of timed out immediately previously.

i got few times showing transaction failed. then after that ammount got captured.
somehow one of the transaction having that problem, then got charged in credit card but didnt receive the value.

In that case, you should wait for 24 hours to see the amount credited back automatically.. if not the backend office will manually credited...

if above two scenario did not happen.. call BP after 24 hrs lo

We've been trying for MONTHS to recruit good, driven and reliable customer support agents. It's really not as easy as it sounds. Honestly, if you know of anyone that wants to start working in a start-up environment with a huge potential for personal and professional growth, send them my way. Especially if they love travelling We've got a dedicated team for calls, and people dedicated to Facebook, Instagram & emails. But we need a lot more. Fixing customer support is actually the number one priority for the company right now - especially if we want to set a standard in Malaysia.