Recent wifi speed is so slow, my Unifi plan is 50mbps, but I can only get 20-30mbps max and its not even stable, sometimes dropping to 9-10mbps or lower, watching twitch = endless buffering even if its on 480p or lower, so I tried connecting using a LAN cable into my laptop (I'm using desktop with Wifi) and the speed is normal which is close to 48-50mbps.
Note : Before this month or so, the speed on Wifi is always decent, 40-50mbps.
So I would assume the problem is with the router ? Does anyone has similar problem before too ? Just want to confirm if its my router's problem so I can decide to replace it or not.
And if its my router problem, can you also recommend a decent router with good coverage ? I'm currently living in a double storey house and my desktop is on second floor, but I'm going to move into a new house with 3 floors soon, so preferably I would like to get a decent router that can support 3 floors house. If its not possible, what are the best possible ways to expand the coverage ?
Thanks in advance.

Budget would be around RM600-700.

This post has been edited by DrEaMmyZ: Jul 14 2018, 11:07 AM

There could be an intereference/congestion issue. What router are you using now?

Decent router for 3 floors will be Asus RT-AC86U, or mesh WiFi.

State your budget

each floor 1 Wireless AP will do the job

since u no gip budget buy 2 units of below

tis wire LAN link mesh 2 each other
https://www.asus.com/my/Networking/RTAC68U/ or tis
future proof https://www.asus.com/my/Networking/RT-AC86U/

or tis wifi link mesh 2 each other
https://www.asus.com/my/Networking/RT-AC5300/

Currently using L7-N-R2000 from D-Link.

Budget would be around RM600-700.

this method will be better than having just 1 router right ?

Yes that is really old and not fit for use anymore, as it only supports up to 300Mbps and only N and its hardware is really insufficient. Time for you to upgrade to a much better router.

Now need to pay RM50 for TM to send a tech team ? Or I should just get a new router instead ?



This post has been edited by DrEaMmyZ: Jul 14 2018, 11:20 AM

Don’t bother calling TM. Get a new router. I would recommend TP Link C7 v4, at the minimum, or the Asus RT-AC1300UHP.

Do you have any recommendation that's within my budget ? I might increase my budget if the router is really excellent and worth it, but for now I think I would stick with my budget first. (RM600-700)

Try the TP-Link C3150 v2. The wireless coverage is excellent.

I just have to replace the router right ? What about the modem ? This is my current setup.



This post has been edited by DrEaMmyZ: Jul 14 2018, 11:35 AM

You don’t have to replace the modem, just the router. Make sure you get the PPPoE username and password.

Are you still on contract? If you are not, try to go to TMpoint and renew your contract for a lower fee, and ask them to give you completely new equipment. Your equipment is all really old now.

This post has been edited by SilentVampire: Jul 14 2018, 11:43 AM

How do I get the PPPoE username and password ?
Or should I just do this :
Option 1: replace the faulty equipment for free and your contract period will be extended starting from the date of the equipment replacement (free replacement of the faulty equipment with contract renewal + RM50 for nominal charges)
The equipment that you mention really old are both the router and the modem ?
Normally will they help me replace both ?

This post has been edited by DrEaMmyZ: Jul 14 2018, 12:08 PM

Just call 100 or TM live chat to know your PPPoE username and password.

They might or might not help you to replace it. You can ask them if they will replace your router, modem, and UnifTV decoder. You would do better to go to a TMpoint to negotiate with them. See if they can give you a better price for your current Unifi, and if all the equipment can be changed if you resign contract with them.

Otherwise, just change the router and you will be fine.

Using Asus RT-AC68U in a 3 storey home, with no issue.

Router is located in the middle of the house (master bedroom).

You may need to test the best channel number to reduce congestion / interference from the neighbours ...

This post has been edited by laksamana: Jul 14 2018, 12:25 PM

Even when using 5GHz ?

The best router they will provide us is the Archer C1200 right ?

Using mainly 2.4GHz on 20Mhz channel bandwidth. This is more than sufficient for 50Mbps Unifi speed.

On 5GHz, the signal will be weaker but is usually enough to reach the upper floors.

Yes, that is the best they can provide, for now, so it is up to you.

you can get better comments if y describe this house - sg ft per floor, where will u use devices, where u will place the router, etc.

3 levels... typically hard to do with just one router for wifi.

rm700 won't get u much; a super duper router that MAY do for u will cost 2-3 times that.

yr case is not new, many have posted, a lot of comments/suggestion given in many threads.

but i have yet to read one such case where the solution is affordable, simple and TS satisfied.

TS, for new house just register new line and you'll get brand new Unifi equipment. Most likely you'll face different issues in your new house with the new layout..

This post has been edited by asdasd: Jul 14 2018, 01:12 PM

How much did you bought your Asus RT-AC68U for ?

Maybe I should try the router that they provide first and see how does it do before I get a new router ?

Not sure about sg ft per floor, mostly in living room and own rooms, 2nd floor I think.
Is there like other ways such as things like using wireless AP or powerline adapter to overcome these issues ?

By registering new line do you mean just transferring my current one to there or a completely new one with different package ?

This post has been edited by DrEaMmyZ: Jul 14 2018, 03:38 PM

u definitely can try the stock router they will give u when upgraded to 100 or higher.
but it is a fact wifi will not be good enough for even a std 2-storey house.

assuming a footprint of 1,000 sqft x 3 floors and router is at grd (level 1), it will ok for level 2 (except the far corners) but level 3 will be tough.
that is assuming u get a better router - the stock router won't do well even for level 2.
if u want level 3 coverage, either u use another router on level 2 as wifi extender which sucks becos 1/2 is already lost.
the best way is to lay a lan cable from router at grd level 1 to another router at level 2 or 3 to serve as access point (ap) for levels 2, 3.
this is a bit of trouble, but perhaps possible for yr new house under renovation?
also, try to get 100mbps at least to cope with the losses in yr tall house.
lastly, consider yr devices... old devices using in 2.4ghz will hv more difficulty; newer running on 5ghz can receive wifi better.

all that is said has been said many times over but there is no pinned thread for u to read.
i collected those threads and have added yr thread too!
you can see the discussion is repeated over and over:

Is it my router's problem ? (Tech Support)
https://forum.lowyat.net/topic/4618409/+20
Router sucks at wifi,homeplug any good?
https://forum.lowyat.net/topic/4594095/+20
Unifi standard download speed for 100mb
https://forum.lowyat.net/topic/4551990
2.4Ghz and 5Ghz connection, at different speed
https://forum.lowyat.net/topic/4195926
Need some advice on extending internet coverage, Condo,<2,000SqFt, thick walls
https://forum.lowyat.net/topic/4549805
Router replacement for unifi 100mbps, Router replacement
https://forum.lowyat.net/topic/4548858
Router recommendation, Need high gain and stable
https://forum.lowyat.net/topic/4538857
Best router for Maxis Fibre 30mbps, Best router for Maxis Fibre 30mbps (Home Networking)
https://forum.lowyat.net/topic/4547385
Router Recommendation
https://forum.lowyat.net/topic/4519582
wta unifi wifi extend, suggestion (Unifi)

This post has been edited by AVFAN: Jul 14 2018, 05:03 PM

I think better before u go into new house you lay LAN cable around the house as 50mbps will be upgraded to 500mbps for utilizing all speed and add the cheap ac router as access point

First of all, thanks a lot for collecting the links, they're really helpful !
Yes, my house is still under renovation.
Try to see if I understood this method correctly, lets say I have LAN cables laid out on level 1, 2 and 3. I have 3 routers (one decent router & 2 average routers), can I use the decent router on level 1, the remaining 2 average ones on level 2 and 3 as wireless ap ? Is that how its suppose to work ?

I guess this is the best way for the new house. For my current house I think just a new router would be enough.

not a router expert but i wud think yes - best router as main... connect 2 others via lan as AP's.

Yes. That would work, but the APs can’t be average if you want full speed, they will need to be good and your router will need to be one of the top ones.

Yes - but 5GHz is much less congested. You may need to use a WiFi analyzer app for your phone and see which channel is the least congested out there

https://play.google.com/store/apps/details?...alyzer&hl=en_US

thanks for the help bro !

Do you think something like Asus RT-AC68U or TP-Link C3150 v2 would be good enough for the main router ?
And the other APs are actually also routers right ?

thanks for the app recommendation !

Yes, either one would be good, and both is much better with one acting as an AP, and the other as a main router.

since i find you hesitate on which router to choose let me explain a bit on how to spot a good wifi router and avoid marketing gimmick
there r few terms u will nid 2 understand 1st b4 choosing ur wifi ap or wifi router

- wireless mesh is a term where used 2 describe network equipment connect with each other wirelessly, normally tru 5Ghz band without the hassle of cables connection
for home senario wifi ap to really take advantage of tis wireless mesh u will need to buy tri band wifi ap (2.4Ghz + 5Ghz band 1 + 5Ghz band 2)
where the extra 5Ghz band is used to connect and auto manage to another wifi ap so that you don't need to connect extra LAN cable to the other wifi ap just power it up is sufficient

- seamless roaming is basically talking abt the wifi ap cache and do assisted roaming between 2 wifi ap
when u walk from wifi ap 1 to wifi ap 2, the system will ask your phone hello are you near wifi ap 2, if your phone reply yes
the system will auto cache your data and transfer you to wifi ap 2, data resume in wifi ap 2
with minimal packet drop, so if you are making voip calls, play games or live streaming you won't feel the disconnection
the lag is in milliseconds so normally you won't notice it

- smart wifi a term used by home consumer brand where assisted roaming perform without the cache, where the wifi ap kick you off whn it detect your signal is not strong
& it is up to your device to connect to the strongest signal, so if you are having calls games streaming, you will definitely notice the disconnection

- su-mimo 5ghz & mu-mimo 5ghz, su or mu is basically talking abt single user at a time, multiple users at a time
the capabilities of wifi ap, however your device especially phone must support mu-mimo in the first place
now here the catch of mu-mimo; consumers brand marketing gimmick, home wifi ap mu-mimo able to support up to 4 devices at the same time
to allow that you will need 4x4 5ghz antenna design, and most 4x4 design only support up to 3 device
3x3 design support 2 device, where 2x2 do not support any to really take advantage of mu-mimo you will need supports 4x4 or more antenna and at lease 3 devices

now let's look into the recommended router of your choice

vs	Asus RT-AC68U	TP-Link C3150 v2
wifi tech	su-mimo	mu-mimo
mesh capability	yes LAN only	no / 3rd party firmware for LAN only
seamless roaming	yes	no
wifi marketed speed 5ghz	1900Mbps	2167Mbps

from my own review, note 1 MBps = 8mbps, unifi 100 mbps will get you 12.5 MBps of download speed

* if you intended to connect hard drive, TP-Link C3150 v2 perform at much better rate about 30 MBps better than Asus RT-AC68U
* 5ghz wifi performance of TP link is about 35 mbps throughput better thn Asus, where it should be higher since it is advertise at higher another marketing gimmick
* mu-mimo is none existence in TP-Link C3150 v2, ever since the v1 version TP-link didn't care to fix it, marketing gimmick
* even tho Asus support seamless roaming, however it is asus proprietary not the 802.11k, 802.11r, 802.11v industry standard,
tested with iphone sony samsung asus huawei nokia windows phone different brand of laptops, only iphone sony and laptops works
where samsung s9+ huawei p20 pro still struggle with it, even Asus phone are having problem with it, only their laptop works but it is the sole credit of windows OS not Asus
well can't totally blame Asus anyway if we were to put industry standard 802.11k, 802.11r, 802.11v samsung huawei asus phone do not support it at all, but still a marketing gimmick
* another marketing gimmick from Asus RT-AC68U is lack of shielding from USB 3.0 interface where it can interfere with 5ghz signal, but they do have a option to reduce the interference
so if you want fast USB 3.0 then you get slow 5ghz wifi vice versa

so how to choose a router, well i can't tell you 2 basically go open box test it all before purchase
but read review site before buying some of them do have professional reviews where you can do a comparison
be skeptical on the big big marketing claims
and lastly do google see if you can find a lot of people complain problems like wifi disconnection problems, very common in particular few TP-link model

This post has been edited by junsheng: Jul 15 2018, 05:07 AM

and last why would i choose Asus RT-AC68U over TP-Link C3150 v2
is due to the easy to configure wifi mesh capability buy two interconnect LAN to both router
a few click poof you have 5Ghz full coverage easily

i will choose TP-Link C3150 v2 over Asus due to
i do not care about the range and it is just a temporary solution