It's sad to know that Astro really would go to the extent of retrenching CS agents staffs while sacrificing overall customer service support.
Yet, they're hiring for someone that can help them "improve revenue"?

Revenue is more important than anything else?

What mindset are they thinking?
Is it really the case where customer service to them, is a department or job position that brings financial losses to the company?
Because they are the ones that accepts and processes account termination, assigning technicians to customer's home, and more? All these carries trouble to them, eh?
It's like, those management people is like trying to "flatten their financial curve" by trying not to accept too many termination requests in one day.
So they want to make the graph decline slower instead of sudden decline in a short period of time, so that they could control financially.
Hah, business......

Heh, introducing Astro Wah Lai Toi On Demand.

As of 11 May 2020, here are ALL the complete list of shows available on Astro Wah Lai Toi On Demand.

So dear loyal Astro Wah Lai Toi fans out there, is the shows you previously love to watch on Astro WLT, is it still there? Or gone nowhere already?

well me just speculating only Maybe staff rotation basis.. who knows....

as for AVP.. well astro really needed them now... to sustain & improve... I guess many downgrade would happen next few week to months... ARPU sure would take hit... some might even go Njoi way....

Possible also.
But what we all know is, their customer service hotline opens at 9am to 6pm, instead of 8am to 12am previously. So in terms of their working hours, it has been reduced.

And from what I can see, they keep telling customers to always call 03-95433838. Even sending email (like a formal black & white), also tell customer to call 03-95433838.
I guess, those who tell customer to call one, are likely work from home, and they might not have full system access to customer's data, stuff like that.
Keep telling customer to call, then what's the point for having so many contact methods, from email, social media, live chat, all those things, when what customer can do is so limited??
I suspect those management people just wanna protect themselves financially, even if it could sacrifice CS service quality / experience.

Haih, anyhow, for those who still can watch Astro at home ones, be grateful la...
Cuz there are people out there, especially those who rely a lot on Astro as their primary source of entertainment, are having difficulty or couldn't access to Astro service as usual due to various technical problems.

not only astro reduces their the operation hours for CS hotline... Banks or Telco also same...
that day I called one Telco.. waited so long... almost like 10min+ many complains since services sucks big during MCO time

well government encourage work from home.. so Astro as u know would follow their rules blindly needed to survive / competitions, needed to "do many things" that's come with restriction too.. astro simply cannot let "outside connection" to access their server / information... it's sensitive... later someone else hack from outside how then? like maybe open up ALL channels including those Pay Per View to certain people (maybe family, friends or others). endless possibilities... Now also many cases of data leaks going on.. give free access to staff working from home? GG lorh

Agree,

Astro Ria should focus on variety show and local drama.
Astro Prima should be terminated or made avaialble exclusive for Njoi, I don't need a recycle bin channel.
Astro Oasis should just include Naura programmes, replace Naura with other international channes.
Astro Warna should create more contents, add international contents, instead giving free money to those recycle participants of Maharaja Hambar Mega.
Astro Citra should play variety Malay and Asian films, not repeat every two to three months. Should continue with the Citra Originals slot for limited series. Premiers should be on every weekend.

Astro Bella was a great channel tho, show international telenovelas, but yet, they refuse to update the contents. Now its terminated, and Astro still refuse to update the contents for telenovelas. Just keep repeating the already broadcast shows from the old Bella to Prima then Ria then Prima back then Ria, untill kiamat.

Yes. Astro Bella had thd potential to become a good channel if Astro add new telenovelas from Latin and dramas from Thailand and Philippines. Too bad Astro keep repeating same old dramas hence the low rating and its cessation.

https://www.freemalaysiatoday.com/category/...-june-re-start/

After this no more complaints 😁

Still have about 1 month time eh...
For Astro, the next 1 month feels like 1 year

already waitin so long....

another few more weeks is nothing

slowly the world is opening up... slowly we can watch live match / events

Let’s celebrate the festive season by bringing friends and family together with Astro GO. 🤩 Cherish these precious moments with them while enjoying our entertainment. 😍 Stream complimentary movies & programmes now till June 9. 🤗
Stay safe, stay home & stay entertained.

#staysafestayhome #stayentertained #stayhomewatchastro #keepcalm #AstroGO #hapusCOVID19

*Complimentary viewing of Cartoon Network only available until 31 May 2020

We are extending our complimentary viewing* of Learning, News, Stay Home Concert and selected Movie channels until 9 June 2020. Continue to #staysafestayhome and enjoy our entertainment with your family.

You can stream on demand or via Astro GO. It's FREE for all Astro customers.
Stay Home & Stay Entertained with us.

#stayentertained #stayhomewatchastro #keepcalm #hapusCOVID19

*Complimentary viewing of CNN and Cartoon Network across all platforms only available until 31 May 2020.

This post has been edited by dannychen: May 12 2020, 03:12 PM

I been waiting for Astro AEC and Astro Hua Hee Dai transition from TV to On Demand and leave it to Astro Quan Jia HD, Astro AOD and Astro Shuang Xing remain on linear TV.

can we unsubscribe pack/channel via online account?





How much i can save for remove these 2?

https://advanced-television.com/2020/05/12/...340m-tv-refund/



This post has been edited by Qash-M: May 12 2020, 10:27 PM

Supposed to launch tomorrow on Starhub but EPG not up yet ... Will share more pics if it's really launching tomorrow .... Supposed to launch on Tue 12 May but delayed to Wed 13 May .




This post has been edited by chuppachop: May 12 2020, 10:47 PM

this would be nice for Chakravarthy pack.

KTV is from Sun Network. So, more suitable to include in Maharaja Pack because all channel from sun network are in Maharaja Pack

Astro upgrading......15th May



This post has been edited by stasio: May 12 2020, 11:25 PM

No you cannot.
3 Mini packages are bundled with any Super Packs, so you can't remove it.

If you wish to downgrade package, you can only do so, by contacting 03-95433838 (9am-6pm only). No email, no message, no self service or whatsoever. Downgrade package can only be done on call.