Then it's likely that you're on Astro's legacy packs.
Another way to check your contract end date is here: https://selfservice.astro.com.my/
Once you login to your Astro ID, click "Transactions", and then look for "CONTRACT LIST" or "CAMPAIGN CONTRACT".
All the contract details, including the ones that has already over, should appear there.

I found it, Thanks

BTW, expiring by next week......would them auto renew the contract?

Which Astro package you're on now?

I have this in my bill


No call received this year for promo so far

You are on Astro's legacy packs.
Contract auto renewal rule does not apply on their legacy packs.

What promo are you expecting from them?
Even if they would to offer you a promo, it's likely is to encourage you to upgrade to new pack, which will have contract auto renewal. Is it okay with you?

Choose either FREE or pay RM65
You're not happy because you're facing technical issues with your Astro, or it isn't working as it should anymore.
You contact Astro customer service, then they mention the keyword "contract" and "12 months", now you got even furious.
What I know is, as per current Astro rules, as long you tell Astro customer service to arrange a technical visit to your premise, you'll be given 2 options:

1) FREE
No need to pay anything, and you'll be getting 12 months technical warranty.
But if your Astro account somehow becomes suspended (including late payments) or terminated within the next 12 months, therefore RM65 will be charged/clawback to your bill. That's it.

2) RM65
Pay RM65 directly to the Astro installer, and you'll be getting 3 months technical warranty. That's it.

Regardless of which option you choose above, if you ask installer to do "extra work" such as lay new cabling, relocate the satellite dish elsewhere, buy converter/accessories whatsoever, of course the installer will charge you separately.
Same rule shall apply to all Astro residential customers, regardless whether you stayed on Astro for either 25 years or 25 months.
Don't eager or expect special treatment from them simply because you had a perfect payment record or being loyal to Astro.

So far understand, right? I didn't use the word "contract", yet I'm still able to convey the right message, isn't it?

Nobody likes to see the word "contract"

• In my opinion, as long if it doesn't affect their current box or package contract, Astro shouldn't use that term at all.
• That CS agent copy paste that long-winded template message, is bound to make people confuse.
• Such confusion would only damage their reputation for nothing.

I don't want that 12 months option, I don't want to pay RM65. How?
Most people expects that since they pay monthly subscription, it should include after sales technical visits like these.
But sadly, Astro don't play such rules.
They treat it as if the monthly subscription you pay, is only for the content you're watching, while some after sales service like technical visits, will be a totally different story.

Of course, you can try to sweet talk or beg them for mercy to waive or not charge you the RM65, but that would be entirely up to you. I wish you good luck.

In conclusion, it's either you find someone else to fix the technical issue yourself without involving Astro, or you fix it yourself, or terminate Astro for good.
That's it.

This post has been edited by joshhd: Apr 27 2023, 09:46 PM

Potong Ajelah™

"banyak songel" 😤
tak kira sugarcoat RM65 tu wal bagaimana sekalipun,
sedangkan dalam kontrak sedia ada pun dah tak ada faedah servis, inikan nak suruh sambung lagi.

Don't forget, they will make your life difficult to potong their service...


So I advise you guys, if you've made a final decision and very determined to terminate Astro without hesitation (of course, without outstanding contract/payments), here's my answer:
This post has been edited by joshhd: Mar 17 2023, 06:58 PM

Your post reminded when I dealt with my issue few days ago.
CS on phone said termination can only be done over phonecall.
What left impression on me is the claim that there is no longer walk-in centre.

To be fair, I didn't press whether the claim is meant all centres have closed down, OR centres won't deal with walk-in for contract-related issues (like mine), OR centres won't deal with walk-in to terminate (or returning equipments).

...also, a lesson when wanting to subscribe fibre; to choose an ISP with strong presence of brick-and-mortar service centres, not virtual ones.

kalau tak, asyik di-tony-kan ajelah.

Eye sore seeing the quality in Astro-Go for F1 @.@''

How about Bein Connect?

Dua lagi saluran TV RTM dijangka bersiaran di Astro

Berita RTM HD and Sukan RTM HD is coming to Astro on this year.

Good. Hopefully RTM Sukan can be added to Unifi TV as well

Bein much better. F1 on Astro Go is more like 540p, can't test on tv yesterday becos family watching bwf All England

Visuals on unifiTV app and box no issues.

About time they add them on astro platform 👍

Hope it's HD, not the so called "fake" HD 😁

I tested my Astro go. Looks 720p to me. Kinda similar quality to Bein, but Bein is around 5 seconds faster

It is time for RTM channels to be added to all platforms for easier access.

And upgrade to HD for TV1/TV2 on the unifi platform.

RTM continues to forget Unifi viewers (no TV Okay, no HD!) I understand that certain sports may be blocked because of no rights (the rights only cover DTT and RTM Klik) but it is 2023!

Awesome TV and TVS are also guilty too for forgetting Unifi TV viewers!

SUKE TV has forgot both Astro and Unifi TV viewers.

It is not about cost, but making free to air channels available as widely to as many audience as possible! There should be a law making all free to air channels (on MYTV) to be available to all households, at its original form!

This post has been edited by shaun_kok: Mar 18 2023, 04:54 PM

IPTV one is on different terms than Satellite, hence no wonder Astro dropped their own.