pls refrain from further embarrassing yourself, you emailed Samsung UK for info on Samsung Malaysia redemption, and calling them stupid

This post has been edited by hightechgadgets8: May 3 2018, 01:39 PM

No need to worry, after you enter your address is done
Please wait for a month

Oh, I used malaysia Contact Us from Malaysia Samsung and this is what i received?

Which means their official website also a problem on setting up "contact us" ?

I emailed directly from http://www.samsung.com/my/support/ and u can clearly see "Email to Samsung Pay"
and it direct me to this site : https://help.content.samsung.com/csweb/main/ticketGate.do

It's not my fault anyway ?

This post has been edited by TongCN: May 3 2018, 01:58 PM

Thanks bro. Guess i just need to wait.

Planning to bring for travel in coming week, but i think it wont happen

Chill Bro! Realistically, you do not need to track it. Samsung will ensure that your item will be delivered as promised. Just sit back and relax.

There's this clause no.11 under T&C mentioned that Samsung will not hold any responsibility on any unsucessful delivery.



That's why I'm asking here.

And ensure the redeem button is clicked?

I see where you are coming from but so far, almost all the people here who redeemed from S Pay rewards got their items delivered.

afaik no 1 here complained item not delivered

I think it's much easier and quicker to use their live chat to ask these kind of questions. Easier to ask follow up questions too.
But to answer your question, like everyone else has said, give them about a month or slightly more. T&c stated 30 working days after redemption period. Their Samsung pay page shown redemption period ended on the same day it was offered so about a month from that date.

It's ok, as my company block most of the live chat, that's why i use Email to send.

It just weird that what took them so long to deliver

I see. No wonder. Live chat doesn't work on your mobile phone, using your own mobile network instead of company's wifi?

I've asked Samsung about the tracking and they said that they are unable to provide any tracking code. The courier company, GDEX, will contact us directly. In case we don't receive the item (presumably after 30 working days), then we should revert to them for further escalation. Based on my counting, 30 working days should be around 6 June (not counting Saturday as working day).

If you need to write to Samsung, you can either click on Contact Us from the Samsung Pay app itself or email them at my.samsungpay@samsung.com.

Using laptop in company with lan cable.

Ok, noted. THanks.

You can connect to live chat via Samsung Members app from your smartphone.

This post has been edited by Xaser_3: May 4 2018, 11:17 AM

what has digi live chat gotta do with samsung live chat?

Sorry my bad, I got distracted while typing the reply. Already edited and fixed.

Stupid question here:

Can the wireless charger charge Gear/Sport?

No. No need to try.

That's so disappointing and saddening.