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Apple iPhone battery replacement program, for iPhone 6 and later
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attw
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 Dec 31 2017, 11:28 AM
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QUOTE(vez @ Dec 31 2017, 11:25 AM) no, they have to follow Apple... anything we can contact Apple and they will instruct Switch/Machine to follow  last time i send my iPad Air for warranty, Switch not willing to help because they insist it is not a problem, end up i call Apple (the customer support from SG), the senior adviser i talked with call Switch to tell them proceed with my warranty claim Yeah, exactly. I should edit my statement and say "Dealers do as they please, till customers call Apple directly" |
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dikae
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Dec 31 2017, 11:30 AM
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an apple a day
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QUOTE(vez @ Dec 31 2017, 11:25 AM) no, they have to follow Apple... anything we can contact Apple and they will instruct Switch/Machine to follow last time i send my iPad Air for warranty, Switch not willing to help because they insist it is not a problem, end up i call Apple (the customer support from SG), the senior adviser i talked with call Switch to tell them proceed with my warranty claim This is the way to go it seems  |
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omnimech
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Dec 31 2017, 11:35 AM
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Rule of thumb for the expensive items from Apple.
Buy the extended warranty, you are God XD
My Macbook Pro 2015, I practically changed the entire notebook 4 months before warranty was over in 2017
Replacement came back with a charge cycle of 3. Sold it off at nearly retail price and upgraded to the 2017 macbook pro with touchbar ^^
Hahaha
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TSMackiddo
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Dec 31 2017, 12:01 PM
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i’m curious if anyone planning to do a RMA instead?
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legalaid
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Dec 31 2017, 12:01 PM
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Getting Started
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QUOTE(omnimech @ Dec 31 2017, 11:35 AM) Rule of thumb for the expensive items from Apple. Buy the extended warranty, you are God XD My Macbook Pro 2015, I practically changed the entire notebook 4 months before warranty was over in 2017 Replacement came back with a charge cycle of 3. Sold it off at nearly retail price and upgraded to the 2017 macbook pro with touchbar ^^ Hahaha how did u manage to change the entire notebook if it was nt faulty? |
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TSMackiddo
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Dec 31 2017, 12:03 PM
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i’m curious if anyone planning to do a RMA instead?
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TSMackiddo
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Dec 31 2017, 12:05 PM
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QUOTE(legalaid @ Dec 31 2017, 12:01 PM) how did u manage to change the entire notebook if it was nt faulty? Apple actually have a policy of 3 hardware repair policy. Means if your device need to replace hardware 3x they will replace with a new device. But you hardly send in a device 3x in a year (your warranty period), 3x in 2 years more like it (if you have Apple Care). This post has been edited by Mackiddo: Dec 31 2017, 12:06 PM |
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legalaid
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Dec 31 2017, 12:19 PM
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Getting Started
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QUOTE(Mackiddo @ Dec 31 2017, 12:05 PM) Apple actually have a policy of 3 hardware repair policy. Means if your device need to replace hardware 3x they will replace with a new device. But you hardly send in a device 3x in a year (your warranty period), 3x in 2 years more like it (if you have Apple Care). again, if ur device had no problem, it wouldnt count as it having been replaced right? |
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yongtjunkit
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Dec 31 2017, 12:20 PM
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QUOTE(Mackiddo @ Dec 31 2017, 10:46 AM) eleborate pls. buying in advance means installing yourself? Buying it in advance, later go back to apple authorized service provider and install |
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yongtjunkit
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Dec 31 2017, 12:29 PM
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QUOTE(dikae @ Dec 31 2017, 11:02 AM) No u can't buy it outright from Apple, it's a replacement program so the deal is to send in your phone and they replace it for u... I know a lot of confusion here with benchmarking RM 369->129 coz the fact that we haven't gotten the 369 anywhere in Msia authorised service centre...the numbers received are always 400/420/450/500...so when they say 369->129 I'm expecting the final figure would be somewhere around 150-180..gst..misc..etc  So can't buy battery separately and have them install later with labor charge? |
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omnimech
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Dec 31 2017, 12:41 PM
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QUOTE(legalaid @ Dec 31 2017, 12:19 PM) again, if ur device had no problem, it wouldnt count as it having been replaced right? Well. Simply Put. Just lie. Told them the keys on the keyboard is a bit weird. Intermittent Issue. Tell them the charger is funky, sometimes can charge, sometimes cant. They dont troubleshoot anything. Apple just takes it in and replaces it. IF you have apple care I did have an issue with my screen and a dead pixel though, that they definitely had to change. |
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omnimech
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Dec 31 2017, 12:41 PM
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QUOTE(yongtjunkit @ Dec 31 2017, 12:29 PM) So can't buy battery separately and have them install later with labor charge? You have a year. until dec 2018? Just wait until the end of the year then do it ? |
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attw
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Dec 31 2017, 01:01 PM
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QUOTE(yongtjunkit @ Dec 31 2017, 12:29 PM) So can't buy battery separately and have them install later with labor charge? Ya, pretty sure you can’t do that. |
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belfong
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Dec 31 2017, 01:01 PM
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I think it is better to wait till Jan 2018 when Apple came out with the patch in iOS 11 which will give you better information about your battery performance. If the iPhone then tells you the battery needs replacement, show it to Machines/Mac City and insist to be replaced using the official program $129. They will have nothing to argue back.
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attw
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Dec 31 2017, 01:03 PM
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QUOTE(belfong @ Dec 31 2017, 01:01 PM) I think it is better to wait till Jan 2018 when Apple came out with the patch in iOS 11 which will give you better information about your battery performance. If the iPhone then tells you the battery needs replacement, show it to Machines/Mac City and insist to be replaced using the official program $129. They will have nothing to argue back. Good point. Also the authorized service centres may need time to stock up the batteries. |
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yongtjunkit
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Dec 31 2017, 01:05 PM
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QUOTE(omnimech @ Dec 31 2017, 12:41 PM) You have a year. until dec 2018? Just wait until the end of the year then do it ? 1 phone is under warranty, later once the deal is over, it's going to be expensive again. |
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belfong
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Dec 31 2017, 01:06 PM
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Have anyone changed battery in these authorized service center? I hope we don't have to leave the phone with them for a few days. Do they do it on-the-spot? I'd hate to lose access to the phone and have to do a backup/install...
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omnimech
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Dec 31 2017, 01:06 PM
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QUOTE(yongtjunkit @ Dec 31 2017, 01:05 PM) 1 phone is under warranty, later once the deal is over, it's going to be expensive again. The deal is under Dec 2018 . if your phone batt is not dead by then, then just change it anyways and the phone should be good for another year |
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yongtjunkit
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Dec 31 2017, 01:08 PM
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QUOTE(omnimech @ Dec 31 2017, 01:06 PM) The deal is under Dec 2018 . if your phone batt is not dead by then, then just change it anyways and the phone should be good for another year They allow battery replacement even though it's under warranty and the battery isn't worn out yet? Based on my use case with my old iPhone 5, it's 1 and a half year before a replacement is needed. This post has been edited by yongtjunkit: Dec 31 2017, 01:10 PM |
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belfong
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Dec 31 2017, 01:14 PM
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I think if you phone, after the battery info update in Jan, is not showing any problem, they will not replace for you.
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