US$25 / RM129 / S$38 (cost of battery replacement)

https://9to5mac.com/2017/12/30/apple-batter...ent-program-29/

https://www.apple.com/my/iphone-battery-and-performance/

https://www.apple.com/sg/iphone-battery-and-performance/

http://flip.it/hDa0f6

What is happening in Sg
http://forums.hardwarezone.com.sg/iphone-c...le-5749244.html

This post has been edited by Mackiddo: Jan 3 2018, 08:51 AM

i check with official SC (Switch in Penang Island) last Friday.
Replacing battery cost RM500 not RM 369 as per their official website say.

https://www.apple.com/my/iphone-battery-and-performance/

Should be 420 exact...maybe they + gst and etc..

ask them to break down the cost and explain to you. show them the official statement from Apple. And it is RM129.

This post has been edited by Mackiddo: Dec 31 2017, 09:44 AM

Crap. I was just thinking of replacing my old iPhone 5S battery but only iPhone 6 and above?

Yea coz only iPhone 6 onwards are affected...

I think they will want you to upgrade iPhones 5S and below.

really? 420? but why they charge 500...

Maybe i will go there again around next week to ask.

yea sure.. i will ask them again next week and about the new price also...

feel cheated...

RM129 is a promotional price that Apple just announced so there is no way they would have given you that price earlier. The problem is we don't have an official Apple Store here so dealers charge as they pleased.

Can buy battery from apple in advance?

eleborate pls. buying in advance means installing yourself?

This post has been edited by Mackiddo: Dec 31 2017, 10:46 AM

No u can't buy it outright from Apple, it's a replacement program so the deal is to send in your phone and they replace it for u...

I know a lot of confusion here with benchmarking RM 369->129 coz the fact that we haven't gotten the 369 anywhere in Msia authorised service centre...the numbers received are always 400/420/450/500...so when they say 369->129 I'm expecting the final figure would be somewhere around 150-180..gst..misc..etc

Its official on the Apple website. I doubt those unscrupulous dealers could get away with it.

Only if they are an unadvised consumer. Else. No dice. Im sure they have to honour it, else one phone call to apple care would be sorted.

Apple Asia Pacific call Center is located in Aus anyways, and its pretty easy to convince them to be honest.

i’ll probably going down to Apple Store Sg in a few days. Have an iPhone6 laying around, suspect unable to get out of reboot loop due to dead battery. see if they really charge me S$38

This post has been edited by Mackiddo: Dec 31 2017, 11:08 AM

Yea but it states that it's discounted from 369 to 129 but we never get 369 here..it's always number starts with 4xx to 500...

Yeah, Apple prides itself in offering unrivaled customer satisfaction, so a call to Apple hotline if you're not happy about these dealers after Apple already made the official announcement should do the trick. But I would say give it a week or two first for the news to be trickled down to the dealers, coz they could be quite clueless too

Well, put it this way.

We didnt know better. I am sure if we called up apple care and asked for service, they would have referred you in for that price ? But the dealers here, are not a Genius Bar, they will claim that they have to buy the battery from apple at RM129 and then only use it to service our phone.

This is a lie as I know people who owns apple resellers. Basically, apple gives them very little margin when it comes to the actual retail product, most of the time their profit is about rm100 to rm150 per item. So what they can do is try to make a bit more money off the services and accessories as those are not regulated by Apple, hence no control.

I went to Mac City in 1 utama to get my mac book pro 2015 fixed, gave me a lot of shit even though it was under apple care extended warranty. I told them my computer wasnt charging so well, they told me its due to the damaged charger (if you know apple mac book chargers before type c, you will know the white shielding is bullshit). Instead of replacing the charger, they told me to buy a refurbish charger for RM200

Made a call to apple care, spoke to a nice aussie lady, she authorized the replacement, and i got a new charger on that day itself. She apologized for the misunderstanding and told me that due to the fact its not a genius bar, these authorized service centers sometime tends to ignore free replacements and etc unless expressly informed by apple that apple will bear the costs.

Cool...good tips bro....I'd say wait for few weeks and see if they charge us 129, anything more than that best to call Apple care and let them take it on from there...

no, they have to follow Apple... anything we can contact Apple and they will instruct Switch/Machine to follow

last time i send my iPad Air for warranty, Switch not willing to help because they insist it is not a problem, end up i call Apple (the customer support from SG), the senior adviser i talked with call Switch to tell them proceed with my warranty claim