I beg to differ. If under warranty and it will be done for free, then yes, you need to show proof that the battery is damaged or showing a problem.

However, this is a paid service, they are reducing the retail price of a battery replacement from 329 to 129. Its a voluntary service which you have to pay for.

If you change under warranty, then yes, i agree, you need to show proof. But in this case, its basically, your money for a new battery. Thats it.

Agree with this...basically we are paying over their mistakes...so they'll have to do it for us within the frame jan-Dec 2018..

i DID NOT know this!

when it came to my iphone x, i tried to send in for warranty claim - speaker , cracking sound.

why is it that they told me they had to troubleshoot it before sending it Apple HQ?

Almost 100% guarantee u can't do that, that's not called the replacement program then..

If not mistaken..even without this program, u can't just walk in and buy a battery and install it later...they don't sell parts..they charge u the for service for the parts replaced..

This post has been edited by dikae: Dec 31 2017, 02:11 PM

i advice you call Apple direct and tell them the problem. let them deal directly with those authorized reseller.

Apple treat those who purchased Apple Care like God. lol. just give them a reason and they will do a repair for you

Haha yea, its worth it actually.....costly at the beginning but when really need it one day then will be happy don't need to fork out a bomb for repair..

it is paid service, you can pay and ask them replace, don think battery must have problem lol
it just like sales discount and people can opt to get it replace...

Apple Customer Service quite good, especially those oversea, i have deal with US and SG Apple Senior Adviser, they are always willing to helps but our local AASP are bad...

This post has been edited by vez: Dec 31 2017, 03:36 PM

Apple should really phase out AASP or APR. Service varies from stall to stall and really not up to par. At least establish a mortar and brick Apple Store. What we really missing is Apple Genius.

This post has been edited by Mackiddo: Dec 31 2017, 03:55 PM

some forummers claimed that their phone are being hold by them for up to weeks. Know this a while ago when Apple offer free battery replacement program for iPhone 6s

Almost sure they will hold up for weeks...coz they may be swamped by huge number of replacements + their services are slow by nature...

One question. If I send my phone for a battery replacement, will the IP67 sealing capabilities be maintained?

it should be remain IP67 if not mistaken, saw a few post back then and some people say that we will get back the IP67 rating for iphone 7 tho not really sure about it

But tbh i think it should be fine since we are sending to AASP, so they should have the tools to reseal it back

Malaysia is not an important market for Apple, so pretty sure a brick and mortar store is still far off from happening here. I think sometime back there was a report that Thailand would be next in this region to get an Apple Store, after Singapore. Anyways, after spending a couple of days at the Apple Store at Orchard Road, I agree, the AASPs and APRs here are pretty useless

This post has been edited by attw: Dec 31 2017, 10:14 PM

Did you send in to an Apple Service Center or a telco service center ?

This process is quite common. I never got my apple products replaced 1 to 1 before. Not when I am sending it in for warranty claim.

In the case of the ip X, if it was less than 7 days old, I find it odd. Normally, they will just authorize a 1 to 1 exchange,

This is pretty normal. Apple Service centers in Malaysia do not stock parts at all.

Everything is on a back order, parts get delivered from the singapore warehouse if and only if apple authorizes the repair.

As the malaysia service center are not apple owned stores, there is nothing we can do about it.

Thats why a Genius bar is solid, cause the parts and the technicians are in house.

I change my cracked ip6s plus screen in japan in under 1 hour. Dropped the phone there, went for ramen, came back and only paid RM500 for it.

I assume yes otherwise who dares to send their phones for warranty repair right? whether will they do a good job sealing it back is another question...coz this is not apple store afterall...

Yes, very big difference between Apple Stores and our authorized service centres

Anyways let’s wait and see how this battery replacement program will go. I’m so curious I might even buy a used iPhone 6 to try just to get the battery replaced, ha ha

Already have a 6 Plus waiting in my room to go in.

Will give you guys a step by step through the process.

I am pretty sure it will be similar with all my interactions with Mac City thus far.

Hi, Please expect 7 to 14 working days, subject to availability of stock.

After about 8 days, receive an email and phone call to come pick it up.

I recently sent my Apple Watch Series 0 due to expanded battery. Due to apple announcing that they are supporting series 0 and series 1 watches up to 3 years from purchase instead of 1.

Since they dont have anymore series 0 watches, i got a newly refurbished series 1 instead.

Good to be first adopter. lolls.

Great. Looking forward to seeing your step by step process guide, including the lead time required