QUOTE(karichiken @ Nov 23 2017, 09:35 PM)
I got a new Civic 1 month old. Dashboard rattling. Wrote to HM to help. Service advisor from Ambang Botanic called. I explained to him the rattling happens on rough road or when I drive above 100Km/h. He told me they must test the car to replicate the problem but can only drive up to 90Km/h because Kesas Highway speed limit is 90KM/h. !@#$%^&
I don't think he is serious about solving the problem, just give some excuse to get ride of me. And this is not the first time I face bad service from these "Honda" service centers.
Anyone knows of any service center that you take complains seriously?
I believe the front page have some explanation on the rattling sound. However if you could not find that info, the part- summary is that rattling is common for this civic.
SC is correct to follow speed limit.
The rattling should come from dashboard right side against the pillar.
Some owner put a piece or folded paper to stop the rattling.
For me, i just keep an eye, after few months it goes away. New car all plastic part is touching metal part and against other plastic part so lots of tight fitting and rattling. It will go away after awhile of driving (weeks/ months/ hopefully not years).
You need you understand how might they "fix" your rattling. I have seen my previous car, when i send to SC and complain on the rattling, they take a big metal rod and bend the door frame cause they"think the sound is coming from there and the metal frame is rattling on the plastic part". Local car brand.
If you decide to really find a SC to do this, find one that has less customer, and need to do weekday when less jobs for them to do ( some SC need to turn over 30+ cars in a day so no time to play with you

).