Really depends where you are. Just like all telco. Of course, I think U is worse on average.

Any recommendations on how to reach their customer service then?

Yes , I am trying to port out of u mobile... they actually deduct your credit without your knowledge

Anyone having the same problem with me?

Ookyo has already send me a new sim card for me to activate it. But there is no activation button in my profile page (therefore I can't activate it myself).

The status for the sim card is still in transit while in fact they have already delivered to me.

Same issue here, tried activating it but it says "activation in progress and may take a few minutes". Minutes became hours, hours became days. Till now still not activated. For now I've raised a ticket and they told me rectification is in process

I've sent them a ticket and informing them that I will be sending a complaint to MCMC if there is no feedback from them. It seems that this is affecting due to the recent system upgrade that was performed by ookyo. They told me to register again via the website and that previous transaction will be refunded. But I've already decided to go to other telco due to the bad services provided by ookyo.

As long as they refund me back my money I won't further complain to MCMC but just to let you know on how bad their services is.

Hmm if you register again doesn't it mean that you initial payment was refunded to fund your new registration? So actually even if you switch to other telcos you don't get your money back?

i lost my sim card and now i also can't get the replacement due to their "system upgrade maintenance". they don't know when system upgrade will be done, I'm going to move out after i got my sim card replaced, the support & system is horrible.

Hi guys. Is there any possible ookyo accept shared by hotlink credit? Or the other way round, ookyo credit share to hotlink? Thx!

Nope the initial payment will be refunded back to my bank account. It will not be used to fund for a new registration


For a new registration I'll need to pay again

Hotlink share with ookyo
Hotlink -> ookyo

i know when you hotlink mnp to ookyo, previous hotlink credit can directly bring forward. And ookyo is use hotlink topup code. But how about hotlink and ookyo, can they share credit among them? tq

Yes you can. I already tried. Ookyo app even have the same as Hotlink share & request option for credit.
Another info, I tried to call hotlink customer service 123 via ookyo and managed to speak with the customer service rep.
So basically ookyo & Hotlink is managed by the same team from Maxis.

So in ookyo, u can type:
*100*4*2# to share credit ?
*100*4*3# to ask topup ?

Coz mostly we can find at lowyat sharing or buying hotlink credit with cheaper price. If ookyo cannot share then have to buy exactly amount...

Nope. Still persists.

I agree. I have ported out of u mobile... already replied YES to their message, now 3 days still haven't release my line to ookyo...

Useless u mobile

Yes. At first they sent me the red-pink card. It could not be activated no matter what. After complaining, they sent me a new card blue in color, activated it, it was done immediately.

Now waiting for the useless u mobile to release my number port out to ookyo...

I really hate u mobile

Thanks for your information.

I am sure it will be useful

guys share your monthly screenshot of app data usage with ookyo? i wonder how many GB u guys clocked on youtube for example?

Wonder why you want to know that? If people use a particular app a lot means you will purposely use it?