One possible reason to get low rating Is due to drivers give low rating to riders earlier.

please be aware that rider doesn't like to see their rating down for what so ever reasons. if they knew it is which driver did that, then they probably will retaliate with even lower rating or 1 star.

That I'm well aware.

What I cannot brain is I don't see much issue at the end of the day which all riders got 5-star from me, I even overlook small matters. Only small portion got 4-star because wrong pinned location, not providing unit number for guarded area, wait longer than 5 mins, dirtying/littering my car, no basic manner, etc.. Worst rider, only two rider got it. Both also after sport (jogging), whole seat soaked with sweat, rendering me unable to continue UBERing. Haven't rated anyone 1-star before, still reserve for the devil.

Even 4 star rating can cause rider rating drops a lots when they have limited rides. For example, the rider has 10 rides in the past with rating 4.8 and the 11th driver give 4 star, his or her rating would dropped from 4.8 to 4.72.

Other possible reasons that are particular to the uber app that I can think of includes:

i) Collecting the outstanding RM5 cancellation fees from the riders; - Lately, I didn't collect much cancellation fees from rider, even if got also they are well aware of the penalty.
ii) Upfront fare was overwritten, i.e., the rider paid more than what its shown in his app when booking; Out of my control, am always use the fastest (following waze) and optimum route (road experience) and I always explain (with calm manner) to rider in detail why it happens and ask them to log a report to UBER to redeem their loss.
iii) The driver called up the riders to ask where he or she headed to. Some riders are ok with that but some others riders will hentam with 1 star. Being in a professional field,
I don't do calling beforehand nor blaming them for short trip. It is our option to choose to accept the request.

Lastly, if you ignore the riders with low rating, < 4.4 or 4.5 or 4.6 (up to individual drivers judgement, some even accept as low as 4.0), you will minimise the chance of picking up the bad riders and those that give you bad rating for no reasons. If you don't mind the riders quality, drive grabber is better since destination is known and better incentives.

There are pros and cons at limiting or accepting lowly rated rider/request (as per each drivers judgement). Yes, it can minimize the chance of picking bad apples in exchange to lower the driver's acceptance rate which indirectly affect incentives value. My lowest acceptable rider's rating is 4.4 and above, sometimes between 4.3-ish if it is a long 40-minutes trip.

Haiz.. Probably I should step it up to 4.5 but then again I realize a lot new account lately, i.e. 5-star rider. Am pretty sure they created a new one due old one kena banned or hard to get drivers.

Yup, I'm aware and still agree that Grab pays better. To me, destination is not an issue, rider's quality is.

Sorry guys, I wanna make a fuss here.

What's wrong with riders these day? They are either rate you 5-star, 4-star, and bloody 1-star. UBER needs to educate them what are the differences between stars.

My 1-star percentage is increasing lately and freaking demotivating. Zero 2-star. Zero 3-star.. 4-star is decreasing which is good.

It seems people (these days) are either rate full or the worst. If they wanna/going to give me 1-star no matter how my service is, then I'm sure I can give how 1-star service looks like to them.

Okay, I done rattling.

Driving for uber, is it necessary to accept all ping? Because some of these pings are quite far says 8km or 10km away and the trip is just rm4 ~ rm5 only.

Today i was tried to queue at senai airport and system prompt queue size was less than 10 but uber still gave me pings for nearby job. I didn't accept it and my acceptance ratings drop. So doesn't mean i couldn't queue for airport trip at all?

one more reason that caused low rating could be the pick up timing. If they wait too long, they may give low rating although it was out of driver control....
I'm guessing this may be one of the reason too but then again, some riders are just too ignorant. Occasionally there will be some rider who will text or call the driver when they can actually see/know from the app itself there's an on-going job. Usually in case if he/she (rider B) call or even text where am I, I will cancel the job, save my rating and to prevent unnecessary conflict.

ublur app back to back can be very silly sometimes, i.e., just pick up rider A and trip took 15 - 20 minutes to complete, start trips immediately the next ping (rider B) already came in, when finishing the trip A and go to pick up B, rider B already wait for > 20 minutes or more. So it is better to off the back to back function once pick up rider A....guess you know this already  . I am not sure whether uber app still got this issue or not as I seldom drive for uber. Yup, knew this trick. Some rider just cannot wait even 5 mins. And sometimes it the system time prediction fault, tak bleh caya.

If the rider is rushing because he or she late already for work/meeting, it is quite normal for the driver to get lower rating than 5 stars although he/ she understand that safety is the more important and it is not the driver fault.
Then their judgement became biased with their own fault. Usually I will tell them I try my best and without compromising safety. But still.. we are the front line taking unsound hits.

I think uber now got new policy where riders have to give reasons for rating 4 stars and below.

Hope that solves some of the problems 😅

Driving for uber, is it necessary to accept all ping? Because some of these pings are quite far says 8km or 10km away and the trip is just rm4 ~ rm5 only.

Today i was tried to queue at senai airport and system prompt queue size was less than 10 but uber still gave me pings for nearby job. I didn't accept it and my acceptance ratings drop. So doesn't mean i couldn't queue for airport trip at all?

Driving for uber, is it necessary to accept all ping? Because some of these pings are quite far says 8km or 10km away and the trip is just rm4 ~ rm5 only.

Today i was tried to queue at senai airport and system prompt queue size was less than 10 but uber still gave me pings for nearby job. I didn't accept it and my acceptance ratings drop. So doesn't mean i couldn't queue for airport trip at all?

Sorry guys, I wanna make a fuss here.

What's wrong with riders these day? They are either rate you 5-star, 4-star, and bloody 1-star. UBER needs to educate them what are the differences between stars.

My 1-star percentage is increasing lately and freaking demotivating. Zero 2-star. Zero 3-star.. 4-star is decreasing which is good.

It seems people (these days) are either rate full or the worst. If they wanna/going to give me 1-star no matter how my service is, then I'm sure I can give how 1-star service looks like to them.

Okay, I done rattling.

driver times, petrol and maintenance have nothing to do with their mother business.

they only care about their 25% commission

Haha just ignore larh

I also play ignore all RM4 fare while sleeping at mcdonalds ma😄😄😄😎😎😎

If up to 10 pings ignored with not a single airport pings then just offline and get out of airport larh

It is advisable to accept all ping, said UBER (screw them). Remember, you are your own boss. It is at your own travel cost to pick up rider. You sendiri decide what's your acceptable pick up range.

Not sure about how it works in JB queue. Logical speaking, take or no take. No take then back to re-queue.

Acceptance rate and cancellation rate affects incentive value. Not sure about JB. Maybe someone from JB can answer you. Do find out what's the minimum acceptance and cancellation rate to stay afloat before system suspend you, or worst kicks you out, permanently.

Haha, nice long trip payment. I seldom got long trip in senai under uber. All ikan bilis or using promo code for short distance. Wanna ask you how about riders at tmn University area. Are they mean to driver and keep spam those 1 star rating? I didn't go there as i do not want my rating to drop.

Previousky no orientation training required in kv upon registration. Brief video on how to use the app and you are start driving.

Anyway, I volunteered myself for briefing training at their pj office. Their training basically very brief and the staff can't answer specific questions raised on issue encounter on the road. Annoying things is that the staff keep emphasis on 100%AR and 0% cancellation when they did not reward driver for doing that.

I think more important to have a more senior driver who have handon driving experience to guide the new driver if he or she are first time doing ride sharing... rather than going to their orientation which is conducted by the "office" staff.

If the driver is entirely new to ride sharing, please learn how to turn off the back to back functions as it can be quite distracting for new drivers...so that he or she can focus on gps navigation, service and other basic functions of using the app.

By the way, uber could have improved since my last visit.

Uber still very arrogant, dowan show the destination and fare to drivers. Sure to die ..