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Luno Malaysia, Your experience, reviews, thoughts
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maxpudding
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 Jan 21 2025, 01:15 PM
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Getting Started
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QUOTE(vivre @ Jan 18 2025, 08:03 PM) Hi guys, Need some help, just wondering whether any of you received this sudden notice of account closure from Luno.  Thing is, I didnt receive the email on 15th Jan as they claimed. My last transaction was in May 2024, after which just monitor pricing only on daily basis. I have never also transferred any amount from external account, purely via FPX transfer i.e. Malaysia Banks. Luckily this email came when the holding is positive, imagine having RED position. But I just wonder really, why they suddenly cut me off for no reason, and very short notice as well. Today notice for deadline on 22nd Jan 2025. Any advise on how I could still retain my LUNO account - should I write to SC for support. Are you one of those persons on Luno fb group who got this notification of closure email? Seems like the number of people getting this email is increasing. Have you done the eKYC previously? |
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Onlinebuffers
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Jan 21 2025, 11:48 PM
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New Member
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QUOTE(maxpudding @ Jan 21 2025, 01:15 PM) Are you one of those persons on Luno fb group who got this notification of closure email? Seems like the number of people getting this email is increasing. Have you done the eKYC previously? Well, the exact same thing happened to me where I received an email on something I was supposed to receive on 15th Jan (which I didn't). I wrote in to ask for a reason why they closed my account and they gave me some generic BS answer about me either breaching or likely breaching T&C's while providing no explanation or evidence to support their claims. It seems they are not even clear themselves on the reason for closure.  |
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maxpudding
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Jan 22 2025, 12:11 AM
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Getting Started
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QUOTE(Onlinebuffers @ Jan 21 2025, 11:48 PM) Well, the exact same thing happened to me where I received an email on something I was supposed to receive on 15th Jan (which I didn't). I wrote in to ask for a reason why they closed my account and they gave me some generic BS answer about me either breaching or likely breaching T&C's while providing no explanation or evidence to support their claims. It seems they are not even clear themselves on the reason for closure. The current conclusion in the luno fb group regarding this issue that I’d gather, it could be because: 1. AMLA related, or 2. Previously you transferred your coins from an oversea exchange/ wallet. Two cases I read from the comments saying they transferred their coins from bitx, which they had since 2013, to luno. That transaction got flagged as suspicious. |
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Onlinebuffers
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Jan 22 2025, 01:01 AM
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New Member
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QUOTE(maxpudding @ Jan 22 2025, 12:11 AM) The current conclusion in the luno fb group regarding this issue that I’d gather, it could be because: 1. AMLA related, or 2. Previously you transferred your coins from an oversea exchange/ wallet. Two cases I read from the comments saying they transferred their coins from bitx, which they had since 2013, to luno. That transaction got flagged as suspicious. They should remove the receive function on their app then if they do not allow their customers to transfer coins in from other exchanges or wallets. |
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soul78
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Jan 22 2025, 01:06 AM
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QUOTE(Onlinebuffers @ Jan 22 2025, 01:01 AM) They should remove the receive function on their app then if they do not allow their customers to transfer coins in from other exchanges or wallets. So if you purchase from luno, and then transfer out to personal wallet... you are telling me you dont want to transfer it to Luno ever again from that wallet?... So if you're telling me you're a bank you allow to transfer out but does not allow for other banks to transfer in?... the crux of the problem is not the send and receive... but lies in the source of the cryptocurrencies.. they have all the right to flag it if they suspect it's suspicious... same like banks for money coming from overseas directly into your bank account... |
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maxpudding
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Jan 22 2025, 09:16 AM
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Getting Started
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QUOTE(Onlinebuffers @ Jan 22 2025, 01:01 AM) They should remove the receive function on their app then if they do not allow their customers to transfer coins in from other exchanges or wallets. There’s actually no issue for transferring or receiving coins iinm. The issue is about the ability to proof that the source of their coins (bitx) came from legitimate sources. |
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AlWarda
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Jan 29 2025, 11:34 PM
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New Member
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Hi all,
Im new to BTC, may someone pls tell me if its the right time to buy now?
Thanks pepz!
This post has been edited by AlWarda: Jan 29 2025, 11:34 PM
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penanghomes
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Jan 29 2025, 11:47 PM
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QUOTE(AlWarda @ Jan 30 2025, 12:34 AM) Hi all, Im new to BTC, may someone pls tell me if its the right time to buy now? Thanks pepz! i asked myself this same question 5 years ago. So, the answer is ............................................ |
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SUSSyok Your Mom
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Feb 2 2025, 08:00 AM
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Lmao my Oppo Fon says Luno app is a risky app & wants me to remove it lol. Dunno lol  |
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Sunshape
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Feb 3 2025, 12:10 PM
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Luno punya, still got buy hard buyers to buy at RM450k when USD94k
when USD106k > RM460
so weird buy hard supporter!
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penanghomes
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Feb 3 2025, 03:12 PM
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QUOTE(Syok Your Mom @ Feb 2 2025, 09:00 AM) Lmao my Oppo Fon says Luno app is a risky app & wants me to remove it lol. Dunno lol sibeh kiong chan...  |
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SUSSyok Your Mom
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Feb 3 2025, 05:02 PM
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QUOTE(penanghomes @ Feb 3 2025, 03:12 PM) sibeh kiong chan... No wonder last year news got guy lost 700k from his Luno app. And sue Luno but lost. |
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penanghomes
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Feb 3 2025, 07:32 PM
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QUOTE(Syok Your Mom @ Feb 3 2025, 06:02 PM) No wonder last year news got guy lost 700k from his Luno app. And sue Luno but lost. nahh...it wasnt me |
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sleepwalker
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Feb 3 2025, 09:08 PM
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Need sleep....
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QUOTE(Syok Your Mom @ Feb 3 2025, 05:02 PM) No wonder last year news got guy lost 700k from his Luno app. And sue Luno but lost. And that proves that it's not Luno's fault. |
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SUSSyok Your Mom
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Feb 4 2025, 05:39 AM
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QUOTE(penanghomes @ Feb 3 2025, 07:32 PM) nahh...it wasnt me 700k is a lot of money, the guy must be sleepless QUOTE(sleepwalker @ Feb 3 2025, 09:08 PM) And that proves that it's not Luno's fault. The court says so but the guy insist he is right, maybe the media can interview the guy to get a clear view from him |
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iamloco
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Feb 9 2025, 04:11 AM
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So now can't use Luno if you are located at "unsupported" country.
Sigh how to remit my salary back to Malaysia
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colmi
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Feb 9 2025, 04:27 AM
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QUOTE(iamloco @ Feb 9 2025, 04:11 AM) So now can't use Luno if you are located at "unsupported" country. Sigh how to remit my salary back to Malaysia Are you being paid in crypto? If not, you can use WISE. |
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colmi
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Feb 9 2025, 07:21 AM
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 Let me guess. You are currently working in China? |
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Medufsaid
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Feb 9 2025, 09:43 AM
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QUOTE(iamloco @ Feb 9 2025, 04:11 AM) Sigh how to remit my salary back to Malaysia open hata malaysia. also, with hata, you can finally receive USDT (via Hata global intra-transfer to Hata malaysia) |
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Amaru
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Feb 10 2025, 05:58 PM
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Last month, January, I used my CIMB account for the first time to buy crypto on Luno via FPX.
Today I got a call from CIMB saying they got something to tell me and to verify my identity by saying the last 4 digits of my IC to them. I refused because these days so many scam calls. They say that's fine, but I need to call their official call center for details.
So I called CIMB's official call center and asked if anything wrong. They said I need to update my networth and income/job with them. I thought no big deal, so I just told them.
But for the past 18 years I've had my account with them, they never ever asked me to do that. I wonder if it was triggered by my FPX transaction with Luno?
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