Hi guys,

Need some help, just wondering whether any of you received this sudden notice of account closure from Luno.



Thing is, I didnt receive the email on 15th Jan as they claimed. My last transaction was in May 2024, after which just monitor pricing only on daily basis. I have never also transferred any amount from external account, purely via FPX transfer i.e. Malaysia Banks.

Luckily this email came when the holding is positive, imagine having RED position. But I just wonder really, why they suddenly cut me off for no reason, and very short notice as well. Today notice for deadline on 22nd Jan 2025.

Any advise on how I could still retain my LUNO account - should I write to SC for support.

Well, the exact same thing happened to me where I received an email on something I was supposed to receive on 15th Jan (which I didn't). I wrote in to ask for a reason why they closed my account and they gave me some generic BS answer about me either breaching or likely breaching T&C's while providing no explanation or evidence to support their claims. It seems they are not even clear themselves on the reason for closure.

They should remove the receive function on their app then if they do not allow their customers to transfer coins in from other exchanges or wallets.