You will kena Boom One

I'll leave it to him to do the proving, but I know they recently hired a local community manager by the name Aaron Tang - So that bit pans out.

mrluno - Welcome to Lowyat.net, and all the best - People here can be rather censorious at times.

when deal with gov agency, means many obstacles need to settle.
not so straightforward except u got those people behind the support.

most important is of course -> coffee...

coffee also not so easy, later macc knock door already
maybe someone wanna join the games (legally) lol

both side also many spy, 1 wrong step, will kena exposed.

Msia alot of whales ,

Luno message to transfer payment is revised everyday saying tomorrow. They are already having negative news and they still resort to such low tactics.

It even gets the public to watch out for them. At least they could keep us updated and giving us tentative dates for this.

Erm yeah, that's true. Identity is kinda hard to prove, especially on an anonymous forum.

Perhaps one way is if you take a screenshot and post on our @lunomalaysia FB page. I'll reply you from there verifying my identity. (Sounds like a primitive form of digital signatures eh?)

Another way might be, if we meet during Webinars/Face-to-face meetups in future.

I look forward to meeting you guys!

Yeah, kinda expecting that, but also secretly hoping Lowyat members will be a bit merciful.

Hopefully the booms will clear up once Maybank reactivates our bank account.

Thank you @Enigmatic. Appreciate the welcome and kind words! Yeah, understand forums can get rough -- but it's part of our responsibility to still be here and try to answer everyone.

Thanks again, and hope to see you man.

Eh...wheres the previous luno lady?... now change to mr luno pulak?

When we use the luno exchange , is it only malaysians using ? or do we share the same exchange with Nigeria and South Africa too ?

yo mister luno . haha. just out of curiosity, since IRB there already cleared , reactivating the account in my opinion is just a very easy step. send instruction to mbb, then reactivate, why it will take so long ? you mind to share with us what process is taking the time now?

you guys should google mrluno, he knows his crypto

If I create a new account, what do I do with it?

for sure the exchange is separated for africa and malaysia.
that's the reason why malaysia exchange prices are higher than others
because our exchange got frozen.

Ahahaha...are you sure is lady? He or she not even wanna answer my question that they didn't comply the tax statutory requirements until IRB freeze their account

Luno app couldn't refresh for last 1 hour.
Website is ok tho...

That's mean WD will be reactivated tomorrow?

Mr Luno. you're a new hire, but you're representing Luno (if verified). So...

Have you any idea the damage you've caused to confidence in the local markets? Its not good enough speaking of "demand/supply" or "not manipulating the price" when Luno could've sold/allowed us to buy/sell BTC at international rates with our stuck money at your exchange. Instead you hid behind "willing buyer and willing seller" - really? Isn't there an option to buy direct from Luno? Are you not operating across various international markets? Is a bitcoin in malaysia any different from a bitcoin in London? You make it sound like it is...

Would it not have been responsible for you to sell at market rate - even at remitano or localbitcoin rate - say 10% over international markets? Instead you held our cash hostage and hid behind blaming IRB and everyone else but yourselves?

You honestly expect everyone to fall for your lies and deceit when you couldn't be transparent about OUR money? You really think people should trust you with their money? whether its speculation or investment or gambling isn't the question here - its about placing trust on a platform, a business. You made us go thru KYC for deposit and withdrawal limits. You charge exchange fees. You charge extra when buying direct from Luno. You charge transaction fees. Its not charity, its not a favor. Its business.

Yet you play fast and loose with our money when you have it on your exchange. Your exchange prices - if not manipulated were what then? You scalped your customers, or, at the least, made them bear the brunt of your misdeeds with local banks and authorities. People lost out on opportunity and access to funds, or the ability to cash out when they may have needed to. This wasn't a market problem. This wasn't an "investment risk" issue.

It IS downright dishonest AND criminal. And you're being deceptive to suggest otherwise. The least you could've done was be transparent, the most is restitution but I do not expect that from CROOKS. Look at the Japanese exchange, coicheck: they were contrite enough to immediately ensure their customers were recompensed... Luno... lies or silence.

Keep in mind... people may be fooled, but the internet does not forget. Your Malaysian customers would be downright STUPID to ever trust their cash or crypto assets with you lot again.

Oh... and welcome...

let me spell it out for you: Luno ensured that they were holding peoples money hostage by artificially inflating the price-so people wouldn't be able to withdraw funds by buying bitcoin and exiting your exchange