Bill running? or rebate based on what?

Mine also got problem, they pro-rate the discount but charged full amount on my STD20 and Hypptv package (for 1 month + 1 month advance), which costs additional RM8.xx.
I had live chat to make a report on this, need to wait 15 days for the result.

This post has been edited by siawyent: Jan 24 2018, 03:47 PM

https://unifi.com.my/mobile/
https://www.tm.com.my/pasangsekarang/
https://unifi.com.my

Bill running but connection of unifi will be disconnect for router and modem. Will make payment until installation done. But didnt use the service due to relocation takes time, thats why request for rebate

as you all know, unifi new package 30 mbps is RM 130 something. I am currently using unifi 30mbps RM187. can I downgrade the price to rm130 ? The package still under contract.

Wow... brand new website, new branding and finally published the discounted package officially

The REAL question now is that will 10 Mbps to 30 Mbps either be:

24 month discount, OR
Perpetual discount?

if not permanent, just terminate or downgrade after contract finish. By that time, i think there are other better plan around.

Consider ac87u for upgrade

https://forum.lowyat.net/index.php?showtopic=4452750&hl=

Guys, correct me if I'm wrong on this,

the fiber cable, along with the casing from the FDP (pole, ground, mdf room or whatever) is not chargeable as long as it is a standard installation right? Even if the nearest FDP is like 30m away from your house or something. Or is there a new condition like, "if the nearest FDP is 'x' meters away from the unifi installation location (house, apt, etc), it is chargeable."

if no longer under contract or contract almost over you can try and ask tm for new equipment.
my out of warranty hypptv box malfunctioned so I contacted them to inquire about a replacement. they said they can replace it for free if I renew the contract for 2 years.. if I don't want they will charge me RM400 (or thereabouts, can't remember the exact price)
I should have asked for a new router as well even though I'm already using my own router
didn't think of it when making the call

for contract extension to 100mbps, is it normal that installer no giving anything like dect, tv box, and modem?

I feeling very weird, thanks

Waiting for +rm10 promo add unifi mobile

Tm technician just came and did my upgrade today to 100mbps. He just did a speed test and left a brand new dir850 for me..(I asked for tplink archer but it is out of stock) so now I have 2 same router.

Any1 know how to check what is the std20 free call balance?

Yes. They only provide new router if your previous router does not support 100Mb/s. The others will never be provided

This post has been edited by sHawTY: Jan 24 2018, 08:18 PM

Is checking the balance important? Nowadays calls are free on the mobile phones.

This post has been edited by toffy: Jan 24 2018, 09:08 PM

my previous router is not from TM, i am using my own equipment

AFAIK, TM provides you with a stock router whether you would like to use it or use your own.
In order to get a new router, you need to dig out your old stock router to show that it could not support 100Mbps.

anyone using 100mbps plan ? how much it cost per month??Im paying rm190 every month but only get 30mbps download speed ...

.. they base the decision to change or not on the record what they last supplied you.
.. no matter u use yr own equipment, if last router from them is no good for 100mbos, u get new one
.. new router likely tplink ac1200 - gigabit, ac dual band - not good imo - i replaced it within 24 hrs.
.. dect phone, stb... no, u get +1yr warranty, that's all.