I got the news yesterday (30/8)
http://www.sinchew.com.my/node/1677746/
http://www.sinchew.com.my/node/1677508

[1] TM will launch a product next month and this product will contribute to TM's FY2018.
[2] TM may launch a product to target highrise customers, due to loss of customers to Time. A package for students is another possibility.
[3] 88% Unifi >10Mbps. It means still have 12% (120k) customers getting 5Mbps, could be biz users and OKU.

This post has been edited by ClarenceT: Aug 31 2017, 06:58 AM

Just want to ask if I could have maxis fiber and Unifi in the same house. One in front and one behind. Do I need 2 btu and 2 router?

So, if this is the case, so most probably, the stb MAC Address is tied with the hypttv account and also the unifi account for this to work. So, does not know whether we can call tmnet to register the stb we get from outside to our hypttv account and unifi account to make this work. Only those installer guy will know but my installer is reluctant to answer as he just roughly mention you can try which is obviously not working.

Is PPPoE the right internet connection type in router setting?

abnormal

Hypptv for app yes, but the tvbox won't have bandwidth to watch.

Useful for just using internet only.

Does your IP changes automatically?

was she previously on streamyx oku package?

Update:
Just chat with TM Live online...

Good news for those with OKU card. There is a new package specially for OKU:

UniFi Lite 10Mbps + Free HyppTV Everywhere + UniFiSpecial OKU10
was update to the system on 25 august 2017
promo price is RM 129 - RM10 discount = RM 119
registration only in TMpoint


hmm, but u said she have STB and speed is 5Mbps.

2nd update
Email from help@tm.com.my

UniFi OKU package for monthly subscription fee RM119 is VIP5 (5Mbps).


Different source giving me different information. This is what happens when they don't publish in their official website!

This post has been edited by nmb3rs: Aug 31 2017, 02:26 PM

Does Warga Mas also got offer? Those above age 60 apply can ah?

no idea for warga emas. maybe u can try to ask and share with us

just to add-on for oku package, they told me must go to tmpoint to register. cannot do online or thru reseller.

That would be one heck of a loophole.

Yes, you can. One of my clients has UniFi in his study and Maxis Fibre/Astro IPTV in his living room. 2 separate sets of BTUs and routers. His UniFi is on VDSL and his Maxis is on Fibre. Why he has 2 is due to his idiot TV installer.

Theoretically you can run 2 subscriptions, 1 maxis and 1 Unifi, off a single BTU to 2 routers but I don't know if anyone has done that before.

This post has been edited by soonwai: Aug 31 2017, 02:32 PM

change auto yes because is dynamic IP.
But frequent auto change is abnormal.

PPPoE is the right setting. The IP will change but it should be days weeks before it changes so definitely something is not right.

I had a similar prob earlier this year. My symptoms were:
- Internet will be non-responsive then...
- Router disconnects and reconnects to unifi
- IP address changes after reconnect
- Happens at certain times of the day (for me mostly evenings but quite unpredictable, morning/afternoon also got)
- It'll dis/reconnect like 20 times in 10 minutes
- It'll do that then it'll be ok for a few hours and then start again
- Phone line still works OK when the above problem occurs

In my case, it wasn't the modem or the router. Still using the same devices. Made a report to TM. No-one from TM came to check so I assume TM did something on their side. On the 2nd or 3rd week, everything was back to normal up to now.

Can you check your router logs for PPPoE disconnection? In my report to TM, I sent them my router logs where (after I turn on PPPoE debug), I can see keepalive packets from TM every 20 secs. Then it stops and disconnects.

It looks something like this during normal operation. I can't seem to find the screenshot I did for TM anymore.

Guys wta do TM sell better modems or must buy from outside if want a better modem? Bcs my current modem that they gave the silver one always need to restart it.

Not sure. In May 2016, she changed from Streamyx Home 1M RM110 to Streamyx Home 2M RM99. Non OKU packages I believe. Then April this year, she changed to VIP 5 (OKU Package) RM119. Don't know if anything changed between May 2016 and April 2017.

What she has now is definitely the one from your 2nd update: VIP5 OKU RM119 with HyppTV (STB).

The OKU discount seems in line with what I saw on TM's website a few weeks ago. It's no longer there but Advance 30 OKU was at RM189 i.e.:RM10 discount. So I guess TM is going to be settling on a RM10 discount for OKU packages. If she doesn't watch HyppTV on her TV, I'm going to recommend that she change it to UniFi Lite 10M OKU RM119.

I just asked the customer services from live chat, she told me the free upgrade unifi lite 10mbps to 30mbps only eligible for Sarawak currently.

Hi, i can't find the router logs like yours for PPPoE disconnection. What's your log filter type? Do you think it is better to change to dynamic IP for internet connection type?

This post has been edited by turbogogo: Aug 31 2017, 08:00 PM

You can try but most likely they cannot set it for you.

No discount for Warga Mas. My neighbor just applied and installed Unifi Lite 10 at RM129.