Its advisable to always check the phone bill. I always check it before making any payment to avoid any issues. If after payment, they will less hope to get back money if got any issues.

i reported such problem to MCMC previously.. not about SMS though..
some idiot Indon guy kept calling me from different numbers insisting that he's a orang kaya, bla bla bla.. since threatening to report him to the authority didn't work.. i reported to MCMC..

the prob is.. i have to travel all the way to Putrajaya to have my statement recorded... which this is really a hassle for working ppl like us.. and gov dun work on weekend..

now... i've been receiving sms in BM, english promoting xxx video downloads, ringtones, GPRS thingy.. 4D lottery..

I guess u can call maxis and ask them to block those sms if is from 3XXXX series....
I just received the call from the macrok guy, they said they will only refund a small portion of what i have paid....

I'm not satisfied with their answer....have to find out their client name, and i need to ask my friend for legal advice....

called and blocked..
prob is.. there are a lot of these providers around.. so far i've requested to block more than 10 5-digit numbers.. 2xxxx, 3xxxx, 6xxxx... now they even make use of prepaid line.. 010, 014...

now mcmc can report online..
at www.cfm.org.my

same here~
almost a year. its my moms. thought it was something that she subscribed. since, she is quite gullible to things like this

Try reply STOP
wait for their answer , and again reply STOP ALL ..

yes, reply STOP ALL
i kept receiving sms from 33500, each sms costed me 2.50. if i didn't switch to hotlink i wouldn't even realized it.

My dad is paying like 1k+++ a month stating we use their provider (macrok sms, mtouche sms, mobile365 sms) WTH!! soo angry.. we're charge RM10 & RM5 per sms every few seconds, minutes, daysss! Someone out there please help us

We've already made complaint but to no avail

This is our complaint letter to Maxis after much talking to them on the Phone, etc.


Dear Sir,
You have not looked into my complaint about your maxis computer system. It is unbelievable for me to incurred a sum of RM1,669.30 on your external provider services.

Firstly.
My instruction to terminate all these external provider services in late Sept 2010 was done in front of me at Sunway Pyramid centre and I have requested them to print out the Aug & Sept 2010 statements from their printer.They assured me that the external providers services are cancelled with immediate effect. I am puzzled, that it is not recorded in your system.

Secondly.
Again, on 2nd Dec 2010, I called up to Maxis to terminate the external providers services with immediate effect. Again, your Maxis staff assured me that it is cancelled. Again, when I received the Dec statement I was billed another RM285.00

Kindly, look into my 5 months bills from 21/8/10 -- 21/12/10. Look into the number of SMS in the Statement. Look into all my past statements before 21/8/10 and you will know that 012-2975162 hardly incurred much on his bill. This explain that I will never spent so much for my mobile phone bill.

By the way, what are all these SMS about? From the statement, I noticed some SMS sent every few seconds. Certaintly I will not request such expensive SMS. Please , look into these immediately. I could ill afford to continue paying your bill. Maybe, I will have to terminate Maxis service after being loyal to them for more than 10 years.

Look into my complaint letter again dated 24 Dec 2010. I am really disappointed with your investigation. I feel victimised.


Sincerely, Xxxxx
Account No xxxxxxxxx
HP 012-xxxxxxx
email xxxxxx@gmail.com




---------- Forwarded message ----------
From: Customer Service <CUSTOMERCARE@maxis.com.my>
Date: Mon, Jan 10, 2011 at 5:09 PM
Subject: RE: Maxis and the external providers microk & mtouche concerning unsolicited SMS/Account:814675112
To: xxxxxx <xxxxx@gmail.com>


Dear Mr. xxxxxx,

Please accept our sincere apologies on our delay respond.

Reference is made to your recent telephone conversation with our Contact Centre personnel pertaining to the External Content Provider (ECP).

Our investigation together with the External Content Provider Macro Kiosk Berhad, Sybase Software (Malaysia) Sdn Bhd, and Mobile Touchetek Sdn Bhd indicates that Maxis Mobile number 012-xxxxxxx had subscribed to their services.

Appended below are the content details for your perusal.


We would like to reaffirm that the charges reflecting in your bill statement are indeed valid. In line with the above, we regret to inform you that we are unable to accede to any request for waiver on the ECP charges.


Hope the above clarifies. Should you need further assistance, please contact us at 123 from Maxis mobile line or 1800 821 123.

Thank you.

Yours sincerely
Herney Nurlidza Mohammed
Customer Relation Unit
Customer Operations

From: xxxxxxg [mailto:xxxxxxx@gmail.com]
Sent: 29 December 2010 12:02 PM
To: Customer Service
Subject: Fwd: Maxis and the external providers microk & mtouche concerning unsolicited SMS

The Manager
Maxis Customer Care
29 Dec 2010

Dear Sir,
You have NOT reply to my COMPLAINT in my mail to you dated 24 Dec 2010.
I am forwarding that mail to for your immediate attention.
Kindly look into the matter and revert to me as soon as possible.
I believe you are aware of these problems with your external providers.
You can find these complaints against them in the internet. Wonder why you still take them in.

Sincerely,
xxxxxx
012-xxxxxx



---------- Forwarded message ----------
From: xxxxx <xxxxx.xxx@gmail.com>
Date: Fri, Dec 24, 2010 at 11:02 AM
Subject: Maxis and the external providers microk & mtouche concerning unsolicited SMS
To: customercare@maxis.com.my


Dear Sir,
I refer to the above mentioned subject.
I did not give any consent to Maxis for any of these external providers service.

I went online in Sept to check my statements for Aug & Sept 2010 and discovered
the unsolicited SMS

I went to the Maxis center in Sunway Pyramid to lodge a complaint in late Sept. I told them that I do not want any of their SMS.
And I asked them to cancel their service immediately which they did and confirmed.

I went online again on 2 Dec to check my statement for Oct & Nov 2010. I was shocked to note the on going
unsolicited SMS.
Immediately, I call up Maxis for an explanation. They told me there is no record in their system on the cancellation. How could it be?

Late Sept ,I went to the Maxis center in Sunway Pyramid to lodge a complaint and they did the cancellation right away and confirmed it right in front of me.
I even have them printed out the Aug and Sept statements. I am sure you will be able to verify the printout is from your printer in the center.
They told me that it is beyond Maxis control and they will cancel the service again for me. That was on 2 Dec 2010.
They told me that since I am a loyal and long time customer with Maxis, the best they can do is to give me a goodwill rebate of RM250

The problem did not stop at 2 Dec 2010. I called up on the 22 Dec to confirm whether the cancellation is in the system.They told me that it is in their system.

The following day 23 Dec 2010, I went online to check the Dec statement. I couldn't believe it. The cancellation did not stop at 2 Dec 2010.
I was still charged RM120 from 2 Dec to 16 Dec 2010. Your goodwill rebate of RM250 doesn't make sense.

The unsolicited SMS charged to my account is as followed:
Statement
21/8/10 RM420.00
21/9/10 RM320.50
21/10/10 RM408.80
21/11/10 RM235.00
21/12/10 RM285.00
TOTAL RM1,669.30

Kindly look into the matter and revert to as soon as possible.

Sincerely,
xxxxxx
Account No xxxxxx
HP 012-xxxxx
email xxx@gmail.com

Some thoughts:


You have some sort of proof that you asked Maxis to terminate all those services in Sept?

Another way is to call their customer service directly and demand that those services be terminated and ask about how to terminated said services from your side as well.

I believe there's an MCMC ruling about needing to include a line in your subscription sms on how to terminate those services. Usually, as one member posted above, STOP ALL works.

My reply to another forumer.



I posted it here for the benefit of those also facing the same nonchalant response from Maxis.

The same happening to my gf mum as well. been rm54 for 2 months now. july and august bill. she only recently subscribe to postpaid. when go maxis centre, said she subscribed on april. which means already deduct rm54 for several months without knowing it!!! Ask maxis they only give the number of the company. they not willing to reveal the company name. can they do so? Is there any authority out there that i can complain? I am going to write to MCMC, persatuan pengguna, maxis, and the star. impossible for an aunty to subscribe for xxx video??? I had read all the post and i dont know for now is there any ppl out there still being cheated.

The idiotic brothers of MacroK can buy BMW thanks to their conman strategies, win awards and give themselves a pat on the back.

Was wondering why my phone gets barred on a monthly basis, paying RM400-RM500 yet still getting barred. These conman really getting easy money.

What goes around comes around.
Hope something terrible happens to them and their family.

The same SMS scam occured with my wife's phone but the telco is Digi.
The company is Macro Kiosk Bhd.
Complained to Digi and was asked to deal with Macro ourselves for the refund...WTF !
Calle dMacro and only get answering machine.
Today got email from their Customer Support asking for the itemized bills.
Waiting for further reply from them.
But I still made a complaint with MCMC as this is plain cheating and preying on a unsuspecting public.

But won't MAXIS puts you in blacklist? Later move to another telco how??

39636 charged me RM5 i use digi , how to get refund? can i barred all ECP??

I was kena con by Macrokiosk in May 2013... We need to let more people know about this dame cheating company...

5 04/04/2014 22:50:40 1 60163990043 Value Added Services SMS MO SMS 0.15
6 04/04/2014 22:50:50 1 220100 Value Added Service 0100 MO SMS 1.00
7 04/04/2014 22:50:59 1 60163990043 Value Added Services SMS MO SMS 0.15
8 04/04/2014 22:51:07 1 220100 Value Added Service 0100 MO SMS 1.00
9 04/04/2014 22:51:19 1 60163990043 Value Added Services SMS MO SMS 0.15
10 04/04/2014 22:51:25 1 220100 Value Added Service 0100 MO SMS 1.00
11 04/04/2014 22:51:39 1 60163990043 Value Added Services SMS MO SMS 0.15
12 04/04/2014 22:51:45 1 220100 Value Added Service 0100 MO SMS 1.00



1min sent 4 sms cost me rm4.6

I'm glad that there are such thread in lowyat.net to raise awareness to the public about MacroK and their unscrupulous way of doing business. Their SMSes and charges in my phone bill is getting on my nerve lately. I'm a bit surprised that after 7 years (from the date of first post of this thread), despite all the complaints to TELCOs and MCMC their business is still thriving!

Anyway, here's my story, I've got charge for ECP SMSs from MacroK on my MAXIS supp line (used by my mom-in-law) a few months back (ranging from RM10 to RM35 a month). I was caught by surprise by these charges as there was no way my MIL will subscribed to their service.

After I got charged for the second month, I called up Maxis and ask them about the service that we did not subscribe to. Though they are willing to reverse the charges and unsubscribe me from MacroK's services, their explanation is blatant BS. They told me that the user of the affected number, my MIL may have accidentally clicked on subscription links on the Internet to have cause us being charged. I can't accept this explanation because of two reasons:

1) It is unlawful to subscribe a user to a service WITHOUT them being aware that they will be charged through phone bill and to what service they are receiving. Moreover, this is just with a click of an URL link on the Internet.

2) My MIL doesn't even have GPRS service and there is no WIFI feature on her phone!!!!

This proved that MAXIS customer service (officers) are only trained to tell you cock and bull stories of your problem, hoping that you will drop your complaint and move on.

However, when the next bill came, the MacroK charges was reversed and I decided to put the matter to rest and believe that MAXIS has really unsubscribe us from MacroK services. But then, in June this year about two month later, the charges appeared again on my bill. Infuriated at MAXIS' empty promises, I've decided to raise the matter to MCMC via their online form at their website. On the next day I receive a call from an MCMC officer asking for a copy of my bill, I'd say this kind of service is too quick for a government agency, which I'm glad about. It was just yesterday that, I received an email from MCMC saying that they have sent a formal mail to Maxis demanding for their explanation and reply within 2 weeks.

So now, I'm waiting for a reply from Maxis and it better be good!

Hi Kilmal,

Any solutions given to you after your complaint to SKMM (MCMC)? I've lodge mine to SKMM and seems like Maxis is quick to come back to me after that. However, The officer in Maxis handling my complaint are insisting that I have subscribed to their service by sending "WP" to 33370 on 12 June and claimed that the charges is valid. I've check my phone and found that there were no record of "WP" being sent to 33370. Instead, there was a message from 33370 saying that "my subscription has been renewed" and I was like WTF! How can the Maxis officer tell me that I've subscribed to the service by SMS reply while the message, supposedly automatically generated telling me that the subscription to their stupid content is renewed on the same date?! Then when was the first subscription done?!! I've just sent off an email reply with proof of SMS received back to Maxis and now awaiting their reply. They better give me a good answer and resolve this once and for all else, I'm going back to SKMM and pound harder!