Just now actually I follow up again. I am using MEGA 188 Lightning with 120GB (Now 2048GB) monthly quota plan.

But their system stated, my plan was MEGA 188 Unlimited. But, they can read my quota is 2048GB but it was Unlimited plan and my Celcom Life is also stated Lightning. Dont know what their system is.

Then I ask to switch my plan to lightning instead of Unlimited. Just switched and see whether can get 5G.

If yes, maybe your lightning plan in their backends and unlimited. Haha

So now, after the “switch”, you can get 5G?

When I lodged a report 2 days ago, the didn’t say anything about discrepancy at their backend. Stated clearly to them I’m on Mega Lightning package and they just acknowledged that.

Final message from them, the usual generic reply:
“Thanks for waiting and as checked your account seems to be ok but currently the connection for iPhone seems to be a bit unstable ya which is why you may not get the 5G coverage. We advice to restart and retry from time to time ya for the time being while we resolve the connection issues.”

Still can’t get 5G as of today.

It might not be gone.. but for your mix and match plan, it will have FUP.

Better confirm with telco themselves.

First call, a newbie told me. Base on reports, my connection is already 5G. Just take some time for Celcom to launch 5G logo on my phone. I direct laughed and say dont talk nonsense to me. Then he ask me to on hold the line and he check with his supervisor. The come back inform me that my plan was Unlimited instead of Lightning. Then I ask him double confirm, and he insisted it is Unlimited. But all my apps was show Lighting plan.

Then he transfer my line for 10mins…. No people connect to my call. I hang n call again.

Another agent told me. It is Unlimited. Then I requested to switch Lighting. They send me link for verification and switch. But so far after switch, no SMS, quota balance no refresh at all. Dont know what happen to Celcom.

I tried to insert the sim card to Android. Also no 5G.

Just tweeted to celcom twitter, and they said got network problem can't check.. lol...

They only reply Twitter when system maintenance. Tomorrow after system up. They disappeared again.

https://bit.ly/Celcom_SystemUpgrade

Yea, thats what i meant, there will be fup

Asked celcom centre guy, he say most probably won't, but they are not 100% sure
Even if they tell me won't affect the fup, once its gone, its your own problem lo
Thats reality in Malaysia

I plan port into lighting plan 2TB from Maxis due 300GB FUP at maxis
Can anyone advice me whether this is good option or just that i jump into another shxt ?

I ported from Maxis 188 to Celcom 188. No complaints now that Celcom have 5G and and 2TB data. I was with Maxis for 20 years.

Also because I travel a lot, Celcom offers free roaming for those on their Mega 188 plan covers 23 countries. You can use up to 100GB of your Malaysian data while roaming on 4G or 5G overseas.

This is very useful because my Astro Go will work while roaming as it routes back via Celcom Malaysian servers.

Nice deflection. I guess it's consistent throughout the CS team as instructed by higher ups.
So obvious that they can't rollout properly and just provide excuses when responding to customers.

It has been days now. Can't get 5G on my phone to work.

You also receive the same answer from Celcom? I think their supervisor really brainless and new to industry. The excuse seriously doesn’t make sense at all. Hahahha

My supplementary line gotten 5G whilst I’m as Principal not getting it lol. Called CS and they mentioned my plan is Unlimited hence cannot enjoy 5G. Dunno what to say anymore.

This post has been edited by rip_code: Dec 18 2022, 07:02 PM

So anyone on mix n match 5g enabled plan got their 5g yet?

I reset my network on ip13pm and get 5g right away on XPAX prepaid

Tried that on my ip14p but didn’t work..

Hi guys

Just
Any of you on xpax postpaid and able to subscribe for private number caller id?

Finally… a simple thing they make it difficult.

Did you reach out to CS?

Yes. After darah naik with CELCOM. They just playing u feeling only if without bp naik.

I’m going back and forth trying to convince them their CRM may have not activated 5G access for my account. They’re telling me to reach out to Apple why 5G option is not there. Pengsan…

This post has been edited by fuzai91: Dec 19 2022, 08:48 AM