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 TP-LINK Malaysia Official Thread, Technical Enquiries and Support

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blacktubi
post May 1 2025, 06:44 PM

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QUOTE(failed.hashcheck @ May 1 2025, 06:26 PM)
Ah. Nice.

If buy from their shopee official store still need to print physical receipt?
Because I don't remember receiving one with the shipment.
*
Just print the order screen just in case but I think nowadays they can trace using S/N.

BE550 still newer than 3 years anyways so every unit should be under warranty
Moogle Stiltzkin
post May 2 2025, 08:07 AM

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did anybody get MLO to work for wifi7?

i couldnt get it to work for my S24 Ultra client device.

wifi7 6ghz 320mhz works though. Just not MLO.

Using a EAP-773 tplink wifi 7 ap.

This post has been edited by Moogle Stiltzkin: May 2 2025, 08:07 AM
blacktubi
post May 2 2025, 10:19 AM

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QUOTE(Moogle Stiltzkin @ May 2 2025, 08:07 AM)
did anybody get MLO to work for wifi7?

i couldnt get it to work for my S24 Ultra client device.

wifi7 6ghz 320mhz works though. Just not MLO.

Using a EAP-773 tplink wifi 7 ap.
*
What you mean by couldn't get it to work? Like what's your expectation first?

Your phone is single radio so it only support EMLSR mode. To put it in layman terms, it's like a better version band steering. Imagine auto switch 6GHz and 5GHz that happens in <10ms. Band steering usually 200-500ms.

If you are expecting the bandwidth aggregation then it's the MLO MLMR-STR mode which requires multiple WiFi radio support. Phones and laptops are usually single radio and don't support his tongue.gif

TP-Link EAP773 got WiFi 7 certified for MLO EMLSR and MLMR-STR mode so it is guaranteed to work. tongue.gif
Moogle Stiltzkin
post May 2 2025, 02:49 PM

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QUOTE(blacktubi @ May 2 2025, 10:19 AM)
What you mean by couldn't get it to work? Like what's your expectation first?

Your phone is single radio so it only support EMLSR mode. To put it in layman terms, it's like a better version band steering. Imagine auto switch 6GHz and 5GHz that happens in <10ms. Band steering usually 200-500ms.

If you are expecting the bandwidth aggregation then it's the MLO MLMR-STR mode which requires multiple WiFi radio support. Phones and laptops are usually single radio and don't support his tongue.gif

TP-Link EAP773 got WiFi 7 certified for MLO EMLSR and MLMR-STR mode so it is guaranteed to work.  tongue.gif
*
no point mocking me about this cauz im just like most users wouldnt know the exact details. im merely reporting my results rolleyes.gif

anyway based on ur comment, 773eap has working mlo, just not for smartphones is that right?

meaning for me to test mlo, id have to use a laptop or desktop pc with a wifi 7 card in it? is that right? that i dont have so i cant test, just checking sweat.gif


one guy claimed mlo worked at some point for his s24 ultra hence why i asked cauz i could not get it to work sweat.gif
https://www.reddit.com/r/GalaxyS24Ultra/com...fter_61_update/


tplink did post a guide how mlo is supposed to be configured on their ap
https://www.tp-link.com/my/support/faq/4019/


in this guide u had to untick the 6ghz, so i followed along but not work for me. i dont really understand the guide, why cant tick 6ghz, and why not using wpa3 (isnt that a must for wifi 7? isnt that what has mlo?)


I vaguely recall at some point i did have the MLO icon on my smartphone (or maybe i imagined cant remember), but i dont recall how to replicate that. In reddit the user claims an update botch mlo from working. So my guess was maybe something like that happened or my tplink setting was wrong. no idea sweat.gif



currently i switch between wifi7 6ghz and the 5ghz. short range 6ghz worked fine. at distance it degrade, the 5ghz worked reliably for me. was hoping if can get mlo to work, connection will remain consistent and dont have to juggle back and forth x-x; sometimes i just leave it at 5ghz and forget about it xd laugh.gif

This post has been edited by Moogle Stiltzkin: May 2 2025, 03:17 PM
blacktubi
post May 2 2025, 03:14 PM

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QUOTE(Moogle Stiltzkin @ May 2 2025, 02:49 PM)
no point mocking me about this cauz im just like most users wouldnt know the exact details. im merely reporting my results  rolleyes.gif

anyway based on ur comment, 773eap has working mlo, just not for smartphones is that right?

meaning for me to test mlo, id have to use a laptop or desktop pc with a wifi 7 card in it? is that right? that i dont have so i cant test, just checking  sweat.gif
one guy claimed mlo worked at some point for his s24 ultra hence why i asked cauz i could not get it to work  sweat.gif
https://www.reddit.com/r/GalaxyS24Ultra/com...fter_61_update/
tplink did post a guide how mlo is supposed to be configured on their ap
https://www.tp-link.com/my/support/faq/4019/
in this guide u had to untick the 6ghz, so i followed along but not work for me. i dont really understand the guide, why cant tick 6ghz, and why not using wpa3 (isnt that a must for wifi 7? isnt that what has mlo?)
I vaguely recall at some point i did have the MLO icon on my smartphone (or maybe i imagined cant remember), but i dont recall how to replicate that. In reddit the user claims an update botch mlo from working. So my guess was maybe something like that happened or my tplink setting was wrong. no idea  sweat.gif
*
Not really mocking you but just curious to find out what do you mean when you said MLO didn't work.

Is it you notice the speed is not stacking or what lead you to think MLO is not working as intended?
Moogle Stiltzkin
post May 2 2025, 03:21 PM

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QUOTE(blacktubi @ May 2 2025, 03:14 PM)
Not really mocking you but just curious to find out what do you mean when you said MLO didn't work.

Is it you notice the speed is not stacking or what lead you to think MLO is not working as intended?
*
oops. i just replied u missed it.

QUOTE
currently i switch between wifi7 6ghz and the 5ghz. short range 6ghz worked fine. at distance it degrade, the 5ghz worked reliably for me. was hoping if can get mlo to work, connection will remain consistent and dont have to juggle back and forth x-x; sometimes i just leave it at 5ghz and forget about it xd laugh.gif


basically thats my situation.


as for why mlo


scroll to 6:40 mlo suppose to be a more stable consistent connection. thats the technical explanation i saw for the tech.



anyway from my wifi usage experience, on 5ghz, it just works i don't notice any issues. but as a techie just curious if it would work. supposedly i had the hardware for it, but couldnt get to work sweat.gif

This post has been edited by Moogle Stiltzkin: May 2 2025, 03:24 PM
blacktubi
post May 2 2025, 03:35 PM

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QUOTE(Moogle Stiltzkin @ May 2 2025, 03:21 PM)
oops. i just replied u missed it.
basically thats my situation.
as for why mlo


scroll to 6:40 mlo suppose to be a more stable consistent connection. thats the technical explanation i saw for the tech.
anyway from my wifi usage experience, on 5ghz, it just works i don't notice any issues. but as a techie just curious if it would work. supposedly i had the hardware for it, but couldnt get to work  sweat.gif
*
Are you configuring trh 3 band as 3 different SSID now?

MLO requires same SSID, you can try create another network and tick all 3 bands and make sure MLO is enabled for that network.

Once done, your phone should do the auto switching between 5GHz and 6GHz.

This post has been edited by blacktubi: May 2 2025, 03:36 PM
Moogle Stiltzkin
post May 3 2025, 07:06 AM

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QUOTE(blacktubi @ May 2 2025, 03:35 PM)
Are you configuring trh 3 band as 3 different SSID now?

MLO requires same SSID, you can try create another network and tick all 3 bands and make sure MLO is enabled for that network.

Once done, your phone should do the auto switching between 5GHz and 6GHz.
*
not sure my settings correct or not.

i got 4 ssids.

1 is the 2.4/5/6ghz wifi7 with mlo enabled. this is for me to connect to private lan on wifi with wifi7 6ghz 320mhz. my yeelink iot doesnt work here because of one setting.

guest wifi. this one is 2.4/5ghz no mlo. yeelink iot works here. also my reolink.

then got 2 other wifi ssids. these i was testing settings trying to get mlo to work.




i had a weird issue, s24 ultra connect wifi, it goes to 2.4 for both the 1st and 2nd ssids. so i reboot ap, reboot phone, went next to the wireless ap, reconnect. the 1st ssid connects to wii7 6ghz 320 and sticks.

but the 2nd ssid is stuck in 2.4 and wont use 5ghz like last time.

i check my tplink omada settings, i toggle on the band steering to 5ghz or 6ghz preferred.

i check the samsung s24 ultra, but cant find any settings related to this.


sweat.gif



the reolink supposedly works for 5ghz wifi. but the yeelink only works on 2.4ghz If not for these 2 devices id be using 5ghz or 6ghz all the time


overall ssids
user posted image


guest wifi ssid (stuck on 2.4 cant go to 5ghz despite turning on band steering)
user posted image


this is ap wifi settings. not using any mesh. just a single ap. but left it as is.
user posted image

hmm.gif



latest firmware for eap-773 (1.0.14)

tplink omada controller (hosted on truenas) v5.15.20.18 *latest last checked

Samsung S24 Ultra (one UI 7, latest)



OFDMA i disabled because i think it messed with yeelink or reolink to work.

This post has been edited by Moogle Stiltzkin: May 3 2025, 07:24 AM
blacktubi
post May 4 2025, 12:03 PM

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Moogle Stiltzkin
When you connect to the 1st SSID with Tri-Band MLO enabled, can you try to do a speedtest on your Samsung phone and see if it switches to 5GHz or 6GHz automatically, might need to check AP logs on ths

That's because on MLO network, the client might prefer 2.4GHz for power saving and only switch to 5/6Ghz when needed

For the first network, make sure PMF is required, and use WPA3 only

Note: IoT devices will break with PMF is set to required
nrw
post May 4 2025, 01:23 PM

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From my experience using EAP772/773 and EAP783 including 2.4GHz for MLO is counterproductive. It results in lower speeds and higher latencies even for multi radio devices.

The only scenario where including 2.4GHz would be beneficial is for long ranges where it's usually better to just add another AP anyways.
So for my personal preference for MLO I either use 160MHz channels on 5&6GHz or 160MHz on 5GHz and 320MHz width on 6GHz.

WPA3 is forced when selecting MLO by my Omada controller, so you can't select anything else anyways. PMF unlike on Ubiquiti you do not actually have to set it to Required (or Mandatory how TP-Link is calling it), it could be set as Capable.
blacktubi
post May 4 2025, 01:35 PM

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QUOTE(nrw @ May 4 2025, 01:23 PM)
From my experience using EAP772/773 and EAP783 including 2.4GHz for MLO is counterproductive. It results in lower speeds and higher latencies even for multi radio devices.

The only scenario where including 2.4GHz would be beneficial is for long ranges where it's usually better to just add another AP anyways.
So for my personal preference for MLO I either use 160MHz channels on 5&6GHz or 160MHz on 5GHz and 320MHz width on 6GHz.

WPA3 is forced when selecting MLO by my Omada controller, so you can't select anything else anyways. PMF unlike on Ubiquiti you do not actually have to set it to Required (or Mandatory how TP-Link is calling it), it could be set as Capable.
*
I had a similar experience as well, MLO implementation on a lot of clients are inconsistent. I just disable MLO for now until all OEMs figure out how to do it properly.

The only benefits I see from MLO is using it for consumer mesh wireless backhaul where it performs better at bandwidth aggregation.
Moogle Stiltzkin
post May 5 2025, 02:47 AM

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Got mlo to work after figuring stuff out.

5ghz was not working when I set it to 240mhz.

I checked s24 ultra supports it, but what I'm unsure if it's supported in Malaysia.

Yet 6ghz @ 320 MHz works....

So not sure if 240mhz is non functional on the s24 ultra firmware for Malaysia model or something else. But I'm leaning toward this.

Regardless, once I set 5ghz to 160mhz which is the highest it could be set, 5ghz was working correctly.

For mlo u need 2 bands selected minimum.

I had 2.4, 5, 6 radios selected. I also had band steering 5/6 preferred set on the eap-773 AP.

Then I check using wifiman Android app on s24 ultra. It's simultaneously connected to both 5 and 6ghz.

user posted image


I ran speed test on locally hosted speedtest.speed was ok but not big improvement. At this point ud be scratching ur head whether it's working or not.

It does, and here is the explanation

QUOTE
In short, in the Ubiquiti video he states that client device vendors aren’t likely to put in multiple radios, and in the Cisco video he claims that all the Intel 802.11be radios only support eMLSR, meaning on the client side it has a single radio and can flip between the radio bands very fast, which helps for reliability but not speed.


https://linustechtips.com/topic/1598146-mul...hz-experiences/


Which blacktubi also mentioned







So my real experience is a more stable connection, and not a speed boost (when testing at a distance with walls in between the ap and the client device).

For me this is fine. This was more Apparent when testing connected to wifi 7 at a distance with walls. Before connection is poor but with mlo it's more stable than before. Did do a speed test no improvement but it's still good enuff to watch Netflix, browse web etc aka functional.

Later when I go to main room where AP is, ur speeds r at its max speed. The main benefit I found for mlo is at a distance where signal may be weak and not so reliable.

To check mlo is active, just use wifiman it will show wifi speed factor mlo. And show u r connected to 2 bands simultaneously, mine was 5 and 6ghz. I also check in the Samsung wireless advance intelligence wifi. Run speed test then check there u can see it transitions from 6ghz to 5ghz to whichever works best. So that what mlo is doing in the background

So yes mlo works



*update

more testing. Omada > ap > config > advanced

i enabled OFDMA. if ur device supports it, leave it on for speed boost.



hmm.gif


The reason i originally disabled, because it interfered with my yeelight or epson printer wifi from working properly. but i see u can toggle this PER radio. so if ur iot device use 2.4ghz, just disable only for that, but for the rest e.g. 5ghz and 6ghz u can just leave it enabled. I think that should be alright.

speed test after i made change
user posted image

This post has been edited by Moogle Stiltzkin: May 5 2025, 09:54 AM
Moogle Stiltzkin
post May 5 2025, 02:59 AM

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For reolink it can do 2.4 or 5ghz. But it will auto to 2.4 I found. But they updated firmware to force 5ghz. I thought band steering would make it connect to 5ghz but it doesn't. So have to set via the reolink mobile app for the doorbell

So if ur said has a few radios enabled, it can sometimes be hectic trying to connect to the radio u actually want, to the point u may rather make a ssid dedicated to the rather specifically to connect to it.

I just stuck to band steering, seems ok for now. Just thought mentioned this annoyance 😢

not really a tplink issue, more like that's how to set it up if u run into when trying to use with the reolink doorbell wifi.

This post has been edited by Moogle Stiltzkin: May 5 2025, 09:52 AM
Moogle Stiltzkin
post May 10 2025, 10:32 AM

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Turned off band steering, didn't notice issues. It remains on 5ghz or 5/6. So good.

It seems for Samsung s24 ultra, the MLo only works using 2 band selected. If u pick 3 they said connection becomes unstable. Samsung acknowledged this. Not sure about other client devices.

Can 3 band be connected for mlo eventually? No idea

This post has been edited by Moogle Stiltzkin: May 10 2025, 10:33 AM
jianjie
post May 10 2025, 03:06 PM

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Thought of sharing my experience for those who might face the same issue.

Home - Unifi 800MBps, using the stock router D-Link DIR-842.
Device - Deco X20

My experience has been far from "easy" unlike those who have shared their reviews.

Starting off with what worked for me.
My setup is Modem > Unifi router > Main Deco > sub Deco

Problems faced.

1) Deco app is not available in Huawei App Gallery. Downloading it from APKPure or GBox is possible, and the app looks normal, but it just can't locate my Deco during setup phase.
Solution: used the Deco app in iPhone.

2) Multiple issues during setup
- unable to detect the main Deco
- main Deco has solid red light
Solution: press the reset button and try from the start.

- device not connected to the internet
Solution: apart from reset, I had to remove the entire SSID (the wifi name and password) then start from the beginning. What finally worked for me was to login to the Unifi router and made sure each LAN port was enabled for internet. My main problem was plugging it into a port meant for IPTV.. then problem solved.

3) tried calling TP Link Malaysia technical support
Solution: none. Nobody picked up the phone.

So far the speed has been quite satisfactory, my issue was with Unifi who's only giving me 30% of subscribed speed..

Hope this helps!


mushigen
post May 11 2025, 11:29 AM

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» Click to show Spoiler - click again to hide... «

I'm looking to upgrade my router too, hence the interest in mesh wifi. May I know why you are using the unifi D-Link router instead of connecting the modem to the X20?
mushigen
post May 11 2025, 11:35 AM

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QUOTE(failed.hashcheck @ May 1 2025, 06:26 PM)
Ah. Nice.

If buy from their shopee official store still need to print physical receipt?
Because I don't remember receiving one with the shipment.
*
In "order details" for that particular order, you are able to request for E-invoice.
Moogle Stiltzkin
post May 11 2025, 02:56 PM

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QUOTE(mushigen @ May 11 2025, 11:29 AM)
» Click to show Spoiler - click again to hide... «

I'm looking to upgrade my router too, hence the interest in mesh wifi. May I know why you are using the unifi D-Link router instead of connecting the modem to the X20?
*
DO NOT use dlink
https://www.techradar.com/pro/security/d-li...ot-worth-saving

https://www.tomshardware.com/tech-industry/...th-newer-models

they have no regard for security patches. so why use them? u shouldnt.

i use pfsense (u can get security updates for many many years on the same hardware without upgrading UNLESS the hardware requirements for pfsense changes at some point which is rarely). the updates take longer, but u can simply use their package that can add patches that are released without waiting for the next pfsense update.

OR, there is even opnsense that has more frequent updates (this includes the security patches).

for tplink i dont know. but from what i see their ap mesh r good in performance and price. But i notice u can order cheaper off amazon and have it delivered to malaysia, CHEAPER than if u had ordered direct from shopee. why is that the case? no idea. But if u want to get a better deal, do a price comparison between amazon and shopee before u buy.

This post has been edited by Moogle Stiltzkin: May 11 2025, 02:59 PM
failed.hashcheck
post May 11 2025, 04:49 PM

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QUOTE(mushigen @ May 11 2025, 11:35 AM)
In "order details" for that particular order, you are able to request for E-invoice.
*
When requested via app, it was sent via email but never actually arrive.
So I use desktop and just downloaded the pdf directly from website.

Anyway, I was able to request a replacement easily earlier this week at the office without much questions asked.

This post has been edited by failed.hashcheck: May 11 2025, 04:53 PM
blacktubi
post May 11 2025, 05:56 PM

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QUOTE(failed.hashcheck @ May 11 2025, 04:49 PM)
When requested via app, it was sent via email but never actually arrive.
So I use desktop and just downloaded the pdf directly from website.

Anyway, I was able to request a replacement easily earlier this week at the office without much questions asked.
*
Is it on the spot replacement and how long is the wait?

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