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TP-LINK Malaysia Official Thread, Technical Enquiries and Support
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skyfusion
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Oct 28 2021, 05:23 PM
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Getting Started

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Hi, i cannot remotely access my AX73 using tplinkdns.com for a week now. But I can access using Tether app. Using Unifi 100mbps. Anyone same problem? Pls help. Thanks
This post has been edited by skyfusion: Oct 28 2021, 05:37 PM
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aniq8676
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Oct 28 2021, 06:55 PM
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QUOTE(skyfusion @ Oct 28 2021, 05:23 PM) Hi, i cannot remotely access my AX73 using tplinkdns.com for a week now. But I can access using Tether app. Using Unifi 100mbps. Anyone same problem? Pls help. Thanks Maybe it has something to do with changing to Private IP? or not.
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sHawTY
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Oct 28 2021, 07:00 PM
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QUOTE(+Mie1+ @ Oct 26 2021, 10:14 PM) Has a new stable firmware been issued for Deco M4? You're not gonna get one That's TP-Link business strategy. Sell and forget. 1 year or 2 after the product is launched, they wouldn't bother releasing any firmware updates at all They've been doing that since the beginning. You want firmware updates? Switch to ASUS
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blacktubi
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Oct 28 2021, 07:55 PM
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QUOTE(skyfusion @ Oct 28 2021, 05:23 PM) Hi, i cannot remotely access my AX73 using tplinkdns.com for a week now. But I can access using Tether app. Using Unifi 100mbps. Anyone same problem? Pls help. Thanks Are you using Unifi 100Mbps? If that’s the case then TM might switched your account to private IP which means you no longer have direct access. The app still works as it is linked to TP-Link secure cloud relay function with your account.
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blacktubi
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Oct 28 2021, 08:00 PM
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QUOTE(+Mie1+ @ Oct 26 2021, 10:14 PM) I am bumping up this issue. Has a new stable firmware been issued for Deco M4? Equipment: 3-pack DECO M4R (US) Ver. 2.0 Firmware upgraded to: 1.5.0 Build 20210511 Rel. 34580 Date purchased: 6th June 2021 TP-Link released a beta firmware that fixed this issue quite some time ago, have you tried it? Not sure whether they added it to public release but I’ve updated this firmware for a family previously and it works fine. https://community.tp-link.com/en/home/forum/topic/272384
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+Mie1+
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Oct 29 2021, 08:21 AM
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New Member
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QUOTE(blacktubi @ Oct 28 2021, 08:00 PM) TP-Link released a beta firmware that fixed this issue quite some time ago, have you tried it? Not sure whether they added it to public release but I’ve updated this firmware for a family previously and it works fine. https://community.tp-link.com/en/home/forum/topic/272384As it was beta, I did not try it and opted to wait for the release version.
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skyfusion
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Oct 29 2021, 01:55 PM
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Getting Started

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QUOTE(blacktubi @ Oct 28 2021, 07:55 PM) Are you using Unifi 100Mbps? If that’s the case then TM might switched your account to private IP which means you no longer have direct access. The app still works as it is linked to TP-Link secure cloud relay function with your account. Yes, i'm using Unifi 100Mbps. Ohhh so this is the recent changes Unifi made for 100mbps and below user . I don't realize these changes impact me. Now i cannot access AX73 Tplinkdns.com, and at the same time I also cannot access my Synology NAS remotely. Is there any workaround other than upgrade to higher speed than 100Mbps?
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aniq8676
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Oct 29 2021, 02:42 PM
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QUOTE(skyfusion @ Oct 29 2021, 01:55 PM) Yes, i'm using Unifi 100Mbps. Ohhh so this is the recent changes Unifi made for 100mbps and below user . I don't realize these changes impact me. Now i cannot access AX73 Tplinkdns.com, and at the same time I also cannot access my Synology NAS remotely. Is there any workaround other than upgrade to higher speed than 100Mbps? You can try to request TM to change to Public IP (If allow) or upgrade existing speed to 300mbps RM159 (only valid via100 and select the fourth option regarding plans and promotions) or Switch to Maxis Fiber.
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JohnLai
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Oct 29 2021, 08:17 PM
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QUOTE(sHawTY @ Oct 28 2021, 07:00 PM) You're not gonna get one That's TP-Link business strategy. Sell and forget. 1 year or 2 after the product is launched, they wouldn't bother releasing any firmware updates at allThey've been doing that since the beginning. You want firmware updates? Switch to ASUS  As "loyal" users of TP-Link for 8 years, I can totally agree with your statement. Choose Asus, the higher price is worth it.
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JohnnyBeGud
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Oct 30 2021, 09:10 AM
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Getting Started

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QUOTE(MyProLife @ Oct 15 2021, 09:48 AM) Tri band models comes with dedicated wireless backhaul that will not occupy bandwidth with the main 5ghz band. Without dedicated wireless backhaul (on dual band models like m4 and m5), the speed WILL reduce by about half from the secondary or satellite deco node due to the way Wifi works. For instance, on 300mbps, the main deco will reach full speed, but the satellite will be about 100-150mbps wireless speed in real life. X60 is also dual band model, but the AX3000 class is still barely acceptable for 300mbps wireless backhaul setup because the raw speed is higher to offset the speed reduction. Check out the review by BlackTubi X60 reviewBased on the BlackTubi X60 review (He also did tests using X20, M9 Plus and M5), there is considerable speed drops on the satellite deco node. Results below: X60 = 57% speed drop M9 Plus = 53% speed drop x20 = 66% speed drop m5 = 65% speed drop Yes, the tri band M9 Plus shows less speed drop compared to the dual bands, but not by that much!
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blacktubi
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Oct 30 2021, 02:53 PM
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QUOTE(JohnnyBeGud @ Oct 30 2021, 09:10 AM) Based on the BlackTubi X60 review (He also did tests using X20, M9 Plus and M5), there is considerable speed drops on the satellite deco node. Results below: X60 = 57% speed drop M9 Plus = 53% speed drop x20 = 66% speed drop m5 = 65% speed drop Yes, the tri band M9 Plus shows less speed drop compared to the dual bands, but not by that much!  I have yet to see a dual-band mesh WiFi that can provide more than 400Mbps on the mesh node reliably and I don’t think they will ever exist. Tri-Band is the way to go for mesh WiFi in the future.
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Skylinestar
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Oct 31 2021, 03:39 PM
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QUOTE(blacktubi @ Oct 30 2021, 02:53 PM) I have yet to see a dual-band mesh WiFi that can provide more than 400Mbps on the mesh node reliably and I don’t think they will ever exist. Tri-Band is the way to go for mesh WiFi in the future. will wifi 6E mesh improve anything?
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blacktubi
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Oct 31 2021, 03:51 PM
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QUOTE(Skylinestar @ Oct 31 2021, 03:39 PM) will wifi 6E mesh improve anything? WiFi 6E only benefit is the use of 6Ghz bands and the rest will be more or less the same. WiFi 6E routers will be Tri-Band as 6Ghz is not backwards compatible. 6Ghz will offer very significant speed boost as there are more bandwidth and less congestion.
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odin140
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Nov 2 2021, 08:45 PM
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Getting Started

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Recently my Archer AX50 has been disconnecting on and off. I cannot for the life of me find out whats causing it.
I dont know if its similar for both 2.4ghz & 5ghz as i alternate between both on my phone automatically. but my laptop on 5ghz is definitely affected.
5ghz already changed to 80mhz, channel auto.
iptv is enabled (not using at all disable means no internet but igmp v3)
ipv6 pppoe enabled. (disabling it means cannot connect to unifi network)
firmware latest.
the system log is not very helpful as everytime it disconnects and i login the log itself disappears and start with 2020 date of events that happen after reboot.
can anyone point me to right direction?
This post has been edited by odin140: Nov 2 2021, 08:56 PM
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blacktubi
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Nov 2 2021, 09:00 PM
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QUOTE(odin140 @ Nov 2 2021, 08:45 PM) Recently my Archer AX50 has been disconnecting on and off. I cannot for the life of me find out whats causing it. I dont know if its similar for both 2.4ghz & 5ghz as i alternate between both on my phone automatically. but my laptop on 5ghz is definitely affected. 5ghz already changed to 80mhz, channel auto. iptv is enabled (not using at all disable means no internet but igmp v3) ipv6 pppoe enabled. (disabling it means cannot connect to unifi network) firmware latest. the system log is not very helpful as everytime it disconnects and i login the log itself disappears and start with 2020 date of events that happen after reboot. can anyone point me to right direction? Is it overheating? Add a fan to cool it down.
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odin140
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Nov 2 2021, 09:18 PM
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Getting Started

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QUOTE(blacktubi @ Nov 2 2021, 09:00 PM) Is it overheating? Add a fan to cool it down. thanks for replying blacktubi aka expert/sifu/modem router king/wifi6 pioneer how do i know if its overheating? i can touch it with my hands normally. device is bought 2 weeks ago. erm, sometimes when i run out to check on the router, the internet symbol (earth) is orange.
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linkinpark
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Nov 4 2021, 08:16 PM
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I just upgrade my unifi from 30Mpbs vdsl to 100Mbps fiber. I wish to upgrade my current modem router Tp-link VR600V. I saw from TP-link web but which 1 is suitable and recomended AX55,AX72 and AX73 ?
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aniq8676
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Nov 4 2021, 09:24 PM
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QUOTE(linkinpark @ Nov 4 2021, 08:16 PM) I just upgrade my unifi from 30Mpbs vdsl to 100Mbps fiber. I wish to upgrade my current modem router Tp-link VR600V. I saw from TP-link web but which 1 is suitable and recomended AX55,AX72 and AX73 ? depend on your budget.
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blacktubi
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Nov 4 2021, 11:32 PM
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QUOTE(linkinpark @ Nov 4 2021, 08:16 PM) I just upgrade my unifi from 30Mpbs vdsl to 100Mbps fiber. I wish to upgrade my current modem router Tp-link VR600V. I saw from TP-link web but which 1 is suitable and recomended AX55,AX72 and AX73 ? So are you still using VDSL or fibre? If you use Fibre, do you have an all-in-one modem?
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