QUOTE(stephanieKingsley @ Nov 17 2025, 01:08 AM)
Using EON Muamalat now, but not receiving cashback for my contactless spend after my statement is out on 15th Nov. Anyone experiencing the same? Or cashback not following statement cycle?
QUOTE(kslim888 @ Nov 17 2025, 03:06 AM)
I'm in the same situation as you. I'm using Muamalat Pos Malaysia Visa Infinite-i and have not been receiving cashback from the October and November statements.
The cashback should follow the Statement cycle, because I received the cashback for September month.
I made multiple phone calls and till now the missing cashback still not yet been resolved. I decided to make a complaint to BNM for my missing cashback on the October Statement. For November, I sent out an email and wait 14 days before I raise a new complain again
QUOTE(nexus2238 @ Nov 17 2025, 09:02 AM)
I received Muamalat EON Visa Infinite on 6th Nov.
Started using from 7th Nov.
On 15th Nov already received statement via email
Only charged 2 times contactless, total MYR316 to the card by statement date.
Did not receive any cash back on 15th Nov statement.
My plan is to charge 1 more time during the month of Nov after statement date then halt using.
Then wait for statement on 15th Dec.
That should tell me whether cash back is based on statement date or calendar date, and when Muamalat give cash back.
If Muamalat suck, then I will just fall back to Affin DUO+

QUOTE(nexus2238 @ Nov 17 2025, 09:11 AM)
I received the correct card, Muamalat EON Visa Infinite via registered post.
The funny part is inside the envelop there were 2 pieces of paper:
1st is the standard letter with credit card sticked on, with instruction to activate the card.
2nd is a cover letter - This cover letter somehow thank me for applying for (the normal not EON) Muamalat Visa Infinite, and list down the benefit of the normal Muamalat Visa Infinite.
Anyway, I decide to just start test using this card and see how it goes. So far not too confident on Muamalat services

not surprised at all. they have one of the worst customer service. even a request to change the MAP registered email which i asked many weeks back still no action, whatmore about cashback.