Good feature getting removed. From unlimited add cash, bring down to only 5 times per day and now ZERO!

My opinion will shoos away a lot of HG users. HG may see lost opportunity to earn small fees from 'Add Cash' (since no charge) & subsequently withdrawn (also no charge). Conveniences and benefits slowly cutting down. Resulting the losing end from users.

Hard to bid goodbye but definitely less active with this apps and any exciting competitor in future, we may not hesitate to switch without second thought.

Agree 1000%

I honestly thought this (charging a small fee for "add cash then withdraw" transactions) was a 'win-win' situation for both HelloGold and the users. Unless they revisit this feature, any strong emerging competitor will definitely snatch away some of their lost users.

How unfortunate.

If HG is afford to lose local user & usage (since they went internationally), definitely not into much impact on their operations.

I agree on the small fees to make win-win situation. Without 'Add Cash' means you won't probably able to buy in bigger amount than Boost is limiting us

Now wallet $$ only can store money from the SOLD gold.

Sayonara....Hello Gold. I buy gold also because of your add cash function. Now without this function to store my cash and leverage down the fees for buying n selling. it is no longer attractive as your fees is really not cheap.

Bo bian lo...have to live with that since we are using their service.

2% buying 2% selling 2% maintenance fees.... if you open an excel sheet and do some simple calculation, you will not dare to buy the gold.

Good luck HG, and good luck users.

Maybe is Boost ask HG to stop this feature, coz Boost is the one who "paying" for the rewards which indirectly bear the buying & selling fee for HG users

haha...But its boost that offer 0 fees for reload wor.... bank reload to HG got charges.

Just keep the Add Cash function but remove Shake rewards.

actually i also dunno y bank transfer need charges... if u said credit card reload is chargeable, then, can understand, y bank transfer also need to charge? maybe they have agreement with boost to have such privileges..

Good idea.. But, ppl using the shake rewards to offset the fee to buy gold still..

Well, they can't keep on giving out free money

I also cant understand.

Currently we do instant transfer is FREE. but I dont understand certain merchant do money transfer need charges. like HG, LELONG charge RM2/transaction to send back money to seller, totally cannot understand.

Agree, but, the fee charged by HG is high, without the "sponsorship" from Boost, really will lose out...

This post has been edited by mamamia: Oct 10 2019, 11:08 AM

From my understanding.. Boost only start charging next year (based on this web link.
https://boostbusiness.zendesk.com/hc/en-us/...Boost-merchant-


Join us now to be part of the largest home grown e-wallet family. Yes, it is FREE to sign up to be a Boost Business Merchant. You can continue to enjoy ZERO transaction charges (MDR) for time being until 31st December 2019.

Hey all.
Just to clear a possible doubt, I would like to inform everyone that you still can Buy Gold directly OR fund your SmartSaver goal using both Boost and Online Banking.

Under the "Select payment method", there will be a dropdown for:
1) Cash Balance
2) Online Banking
3) Boost

If you have sufficient Cash Balance, you can utilize it to buy the amount of gold you would like OR Fund your SmartSaver goal. Alternatively, you can use your Online Banking account or your Boost account to make your purchase OR fund your SmartSaver account.

Hope this clears the air

They are using 3rd party payment gateway (like ipay88, eghl, revpay or etc) which normally will charge them for each bank/cc transfer.


From my understanding, the free one only apply to those physical shop and they need to generate their own merchant QR for customer to scan and pay.
For those online payment, the vendor need to use 3rd party payment gateway that support Boost and it normally come with fee.

You can trade GoldETF with Affin Hwang Asset Management directly in Bursa Malaysia. Stock code 0828EA. Also Shariah compliant. Brokerage fee only as low as 0.01%. Annual management fee less than 1% already reflected in the NAV.

Buy/sell 1 trading lot is 100 unit = 1g (around rm200 now).

Cash in broker's trading account will give around 2.5% interest.

The main advantage of Hello Gold from GoldETF is availability of cash in using credit card and Boost, despite its much higher fees than GoldETF. Now if Hello Gold want to chop down its mere advantage, then there is not much competitiveness to ETF, other than you can buy at RM1.

come on guys. why want wasting your time to discuss how HG should operate in favor of your ownself? You can't change anything.

whatever fee HG absorb/charge really none of our business. They have made a decision and they definitely know/predict the risk of losing tons of customer from that decision. So just bid your farewell and stay away if you don't like the decision. You can always come back if they decided to reverse the decision.

spend your time to earn more money/improve ownself is much worth it.

Hellogold Byegold.