I mean buy and sell immediately. Will gold price fluctuate within few minutes? I thought HG price only change once per day

Can, but you have to bear the risk of gold price fluctuation, and now boost reward is getting lesser, also fees macam 2%, if i not mistaken

Agree, but, the fee charged by HG is high, without the "sponsorship" from Boost, really will lose out...

The rounding of the gold in your HelloGold account that you see is actually for displaying the figure in-app. If you bought 0.0049 g of gold, you will have 0.0049 g of gold.

Good morning. We do not round up or down. We truncate to 3 decimal places to be displayed in the HelloGold app. As an example... if you hold 1.22652233444337895 g of gold, what you would see in the HelloGold app would be 1.226 g displayed. However, you would actually have 1.22652233444337895 g of gold in your account. I hope this helps.

So now buy hellogold use boost still 0 coins?

Where did u saw the news about that 6k transaction?

Again, as mentioned before, gold is not the way to go for a quick buck or gaming. It is more for long term savings. We are not a gaming nor a casino business/app.

The gold you buy is physically stored in a vault and we have evidence to prove it by way of the customer list and the gold bar list. The gold bar list is on our vault partner official website, Bullionstar International, hence there is no way for us to fabricate that data. Please see Here

If you would like, we can arrange for you to visit Bullionstar and they can show you the gold we hold. When would you like to visit the vault in Singapore? Do let us know and we will be happy to accommodate.

The Administrative fee of 2% per year is for safe keeping of your gold, 100% insured physical gold storage. This fee also covers the audit done by an LBMA approved auditor, Bureau Veritas. If you would like, of course you can keep the physical gold with you. We provide customers with the choice either to hold their gold or to allow us to hold it for them for a small fee. We do not 'bake' any hidden fees into a spread. We are transparent with all our fees.

As for redeeming the physical bar, of course there would be additional charges such as the cost of making of smaller bars, courier and insurance for the courier. The price we display in our app is based on the price from the gold market and we can offer our customers at that price as we buy in 1 KG bars. We pass on that savings to our customers as we fractionalize the gold. You may check with other retailers on how much they would charge you for a PAMP Suisse physical bar and you will notice that it is not at the gold market price.

The main difference between HelloGold and many other gold retailers is that we allow you to buy in smaller fractions, as low as Rm1, and accumulate your wealth in gold for you to either sell or physically redeem the bar.

If you would like, do drop me a DM with your contact number and I would be happy to speak to you in detail about HelloGold and what our business is about.

Thank you

Just received RM10 worth of gold from this promo from HG.
Bought RM200 worth of gold on 15-Jan (RM203.41 per gram).

Now per gram is RM214.66. 

I bought 2 times of RM200 also. Within 15-19 Jan, but received only RM10 (1 time).

I check again .....

The Gold Reward will be deposited into the Customer’s main HelloGold account upon successful completion of the Retention Period on:

Reward Date..........Successful Buy Date
19 February 2020..........15 – 19 January 2020
26 February 2020..........20 – 26 January 2020
4 March 2020..........27 January – 2 February 2020
11 March 2020..........3 – 9 February 2020
18 March 2020..........10 – 16 February 2020
25 March 2020..........17 – 23 February 2020
1 April 2020..........24 February – 1 March 2020
8 April 2020..........2 – 8 March 2020
15 April 2020..........9 – 14 March 2020

From above, entitlement of 2x per account is divided into 2 different period of date? 

Early after 225 by that time I buy in now become 228.

yes, i mean HG claimed all purchases are backed by physical gold before this. shouldn't affect existing holders prior to the gold shortage? or did i read wrongly?

If any customer wants to redeem/sell their gold, it is always available to be redeemed/sold. The issue is that the price changes all the time. In this case, the physical price is now at a premium to the spot.

As I said earlier, we take the quote from our supplier now because of the dislocation (just as before, we took the quote from the spot market). For example, if gold was at RM100/RM102 and you bought at RM102. And when you sell in x months time, it is at RM150/152, you sell at RM152 and another at RM100. This is still the same situation except that there is a dislocation in the physical price and we have to switch to that. Because when you sell the gold back to us, we sell it back to the supplier

As I believe was explained earlier.

1) The price that we show on the app is the mid-price (half-way between the buy price and the sell price). It now reflects the mid-price of physical gold rather than spot

2) The other issue is that the spread has widened (from 1/2% to as high as 10% earlier in the week). We have had account for this wider spread in the fee note. We are working to make the display clearer

I understand spread will be wider because shortage of gold and supplier imposed premium rate on buy.
However, you still not explaining why imposed hidden higher fees on SELL! Since we already brought and already inside your supplier vault!
Unless you are telling us that you running paper gold and only do occasionally buy at your supplier.

oh my gosh, 5.8% plus 2% is too much..

Actually when i brought HG, I dont realize the problem till i dispose all the gold.. The returns seems squeezed and reduced much due to the transaction fee.

So not yet sell, no one will realize the problem..

I check the apps now, it became 6.79% for buy…