You are spot on when it comes to the management fee.

When you sell your gold in-app, we buy it back without any questions. With regards to the buy back of physical gold, at this point in time we have yet to open that option. Once we have that option available, we will surely inform all our customers. For now, with many online traders selling physical gold that have not been certified/authenticated, it is indeed risky to have such an option. I personally have come across people claiming that they have bought PAMP gold bars via resellers only to find out later that it was not authentic.
The PAMP gold sold by HelloGold is distributed directly from a bullion vault and is independently audited by Bureau Veritas, which is an LBMA approved auditor, every six months.


As for the gold price trends, we are launching an in-app price chart to allow all our customers to view a graphical representation of past gold price.

Hey Roosie,

Thank you for the feedback. Yes, you can now buy gold using your credit card. Trust me, we are just as excited with this new feature as you are.

With regards to the issue on the UI for Boost, that is actually on Boost's end as it asks for your Boost password. Would it be possible to let me know which device you are using and I will inform the Boost team on this?

@roosie Thank you. I have relayed your feedback to the Boost team. Once I hear something from them, I will let you know.

Hello there. The gold price chart is a feature that we are working on and would be available very soon. We will inform all our customers when this happens. Thank you for your feedback on this.

Hello. Everyone has a choice to buy from a seller that they prefer and I respect your decision. We are providing an alternative option for people own gold. We allow people to buy gold in fractions instead of full grammage to make it more affordable for the mass market.

Being a consumer of a product with multiple sellers, it is only fair that a comparison be done between all said sellers. As mentioned before, we allow the mass market to buy gold at fractions of a gold bar. In this way, they need not purchase full grammage. This allows people who can't afford opening a gold investment account or buy a full gram of gold to actually own gold and start saving in gold.

Absolutely correct that a consumer should do a comparison between sellers. As data is readily available in this day and age, a comparison can easily be done. We do not hide any information. My post previously was just to show an example. There might be companies that provide a better rate but of course there would be differences when it comes to product features or service. If UOB is the choice for you, then that is your prerogative as a consumer and I respect that.

Rightly said again that when it comes to marketing a product, one should focus on their strengths. Buying gold starting from RM1 is one of our key strengths that we market, along side with being Shariah compliant, 23 hours a day service, safe and secure storage of your gold, etc.

This post has been edited by Joshua_ambrose: Oct 16 2018, 11:58 AM

Hello there. Our buy fee is 0.79% at this moment.

Hello there. We allow people to own fractions of physical gold as we allocate fractions of the kilo bars we buy. So yes, you can own RM1 worth of gold. The management fee is applicable across the board and is not dependent on a minimum amount of gold you hold.

If you hold 0.10 grams of gold, we charge 2% per annum on that amount out gold (calculated daily and billed monthly). The management fee deduction is from the gold you hold as it is charged based on gold grammage and not Ringgit value.

We really understand your concerns when it involves illegal activities by companies especially when it comes to precious metals. Rest assured that HelloGold is absolutely valid. Just to give you some information, we have been approved as Shariah compliant by Amanie Advisors.The firm is led by Datuk Dr. Mohd Daud Bakar, who is currently the Chairman of Shariah Advisory Councils at both Bank Negara Malaysia and Securities Commission Malaysia.

We have been featured in the media, both printed and digital. Below are some of the links :

http://www.theedgemarkets.com/article/aeon...oduct-financing
http://www.theedgemarkets.com/article/axia...ld-transactions

https://www.imoney.my/articles/hellogold-invest

We do not practice multi-level marketing and we do not guarantee you certain returns within a certain timeframe like most fraudulent companies.

Absolutely correct. 2% is per annum that is calculated daily and billed monthly

The billing date is the 1st of every month. If you look in the HelloGold app under " History", you would be able to see the Management Fee transactions date and amount as well.

No apologies needed. I completely understand. It would be much easier to just say that we are under the purview of a particular regulatory body, but unfortunately precious metal is not regulated in Malaysia. The reason for me pointing out those articles is actually to draw attention to the companies mentioned within those articles; namely Aeon Credit and Axiata. Being companies who hold strong reputations for themselves in their respective industries, one would of course consider the fact that they would have done their due diligence when partnering/ venturing into business with another entity. The last thing such companies would want to do is to jeopardize the entire company just for 1 partnership.

Secondly, Datuk Dr. Mohd Daud Bakar, who is the Chairman of the Shariah Advisory Council of Bank Negara Malaysia (SAC), is the leader of Armanie Advisors. I am also confident that the esteemed Datuk would not risk his position by way of not conducting thorough checks into HelloGold before issuing the Fatwa to us.

Talking about HelloGold abroad, The FinLab, Singapore’s first corporate fintech accelerator, selected 8 innovative fintech businesses for its second cycle of acceleration and HelloGold was one of them. The FinLab is a joint venture between United Overseas Bank Ltd (“UOB”) and SGInnovate (“SGI”). Last year,
HelloGold won the Critics’ Choice Most Innovative Islamic Retail Product Award organised by the UK-based financial intelligence house, Cambridge IF Analytica.

Trying to be as compliant to Malaysian regulations, we keep everything as transparent as possible, following KYC procedures and ensuring that customer's data is secure.

At this point in time, this is all I can offer to anyone who has doubts about us. Of course, there's tonnes of information online that everyone can access to but these I believe are some of the stronger ones around.

Hey there. Just to highlight some of the key points of HelloGold :

1) IT'S AFFORDABLE - You can start buying 99.99% investment grade gold from as little as RM1.

2) IT'S CONVENIENT - You can sell the gold in your account back to us or request for your gold to be physically delivered straight to your doorstep.

3) IT'S SAFE - Your gold is fully insured and stored in a secured vault in Singapore. That means no hassle and no worries.

4) IT'S YOURS - Your gold is fully allocated. That means you’re the legal owner of the gold and HelloGold is your custodian. Your funds buy and store physical gold compared to unallocated gold, which don’t physically store your gold.

5) IT'S ACCESSIBLE - You can track live gold prices and buy gold anywhere, anytime all from your mobile phone.

6) IT’S SHARIAH COMPLIANT TOO! - Our process follows the Shariah compliant guidelines.

HAPPY FRIDAY!!!

Hi!! Well what we do is, with regards to the charges for Redemption of physical gold, the cost of the bar itself, courier and insurance are billed to the customer in terms of gold. We do not collect cash for Redemption. Based on current gold price at this point in time, you would need 11.985 grams of gold in order to have a 10 gram gold bar delivered right to your doorstep.The cost will vary depending on gold price as we offset the courier and insurance cost with gold.

Hope this helps.

Well, again it really depends on the amount to be redeemed and the price of gold at that point. Right now if you redeem 100 grams, the charges are around 5%. One of the reason is the smaller the bar, the more costly that bar price is.

Hello majorarmstrong. You can be in the running for the Lucky Draw for this week, provided all the criteria are met for this week.

Yes I'm back in this forum.

LOL. Of course I am. I never left HelloGold

I'll cross my fingers for you too!