50 to 100 not yet upgraded. So far only one reported here that he has been upgraded, not the rest of 50Mbps users.

I think two reported here

Thanks for sharing, fruitie.

Any idea if that person who received the upgrade had their BTU and/or router upgraded as well?
If that's the case, it would make sense why the 100mbps upgrades are taking more time (apart from the existing infra supporting those speeds)

I'm already check my "suprise" during 1 March and got Jumbo package.


Today I check again and pop up message to check back during 6 March.


Hope get free upgrade. Dont mind if im at the last batch at least it's free.

anyone experiencing slow abnormal upload speed? like only 0.12mbps?

When did you get your Unifi?
What package you have?

Registered last year at 28 December. Install unifi at 4 january 2017.

The 30MBps Package at 179.

done upgrade


Attached thumbnail(s)

feb 2017 onwards means starting from 1st feb...still within free upgrade period

i got upgraded to 50mbps from 30mbps. had to shutdown modem for 10 minutes before turning it back on, according to the received sms.

ran speedtest my results are...

local = 46/20

Us server west coast = 35 ish / 10-15 ish


tested on youtube 4k 60 fps seems watchable even when you skip in timeline for a quick preload to resumeplay.

haven't really extensively tested yet, but important thing is international speed is close to the promised speeds at least 80-90% to be considered acceptable.

if i'm not too particularly picky, yes the speed in actual usage is acceptable for my own usage. but considering the subscription fee, i would want them to be sure provide 80-90% of the stated speeds, otherwise they ought to charge me less accordingly :/

This post has been edited by Moogle Stiltzkin: Mar 4 2017, 02:46 PM

Your Unifi was installed way before the expiry date of 28 February 2017.
You should be entitled to the free upgrade.
Go and make noise.

Noticed a few of you posted on the previous thread are experiencing slow download speeds after upgraded from 30Mbps -> 50Mbps. I had the same problem too and managed to solved it, maybe this might help you.

I received the 30Mbps->50Mbps upgraded SMS yesterday and checked my speed. Upload was 19Mbps but download was 27Mbps. Turned off and on all my devices but still getting the same results.

I called TM customer service and they reset the port but still same results. Also was told a few other callers have the same problem. So lodge report and technicians will have to check the physical ports and such.

Today the tech guys came to my house and checked the download speed direct with LAN cable was 47Mbps+, but wifi was under 28Mbps. They tried to change some of the router settings but no difference. So they concluded my original supplied router, DLINK DIR-615 can't handle the 50Mbps speed and told me I should replace it. One option was to pay them Rm53 for service charge, get a free router with 1 year warranty but my Unifi contract must be renewed for another 2 years. I told them I'll buy my own router.

After they left, I checked my router settings and noticed that the wireless mode setting was set for only '802.11 g/b'. I changed that to '802.11 n/g/b' and the speed test now showed my download was at least 47Mbps. Problem solved.

All these while my router was only connecting with Wireless g/b, which is limited up to 54Mbps speeds. Wireless n allows for 300Mbps so that now the router can handle the upgraded speed.

I did mention to the tech guys when they told me the router is too old, that it has wireless n so should be able to handle the speed upgrade, but they seemed clueless. So for those having less than 40Mbps after your account upgrade, check that your router is set to connect with wireless n or better, and that your PC, laptops, devices have wireless n capability too.

Hope this helps.

Hey dude are you using ftth or vdsl2 connection?

exactly, i know what i said. if he's not getting 50/20 on speedtest it just means he hasn't got the upgrade.

simple as that.

I still did not hear from TM about my free upgrade from 30mbps to 50mbps. I installed UniFi in November 2016.

Hello all forummer of lowyat, recently i just upgrade from 20mbps to 100 mbps unifi last months on tm center, wanna ask u guy what's ur download speed for 100mbps, i only manage the download on 3.5mbps/sec and i double check on speedtest it show only 32mbps(download) 10.3mbps(upload) and i using stock unifi modem(with plug cable).

This post has been edited by Killerundead: Mar 4 2017, 04:46 PM

Did TM send an email about your upgrade from 20Mbps to 100Mbps?

He mention he go TM Point to do upgrade to 100mbps

Sorry, I did not see that.

nope, didn't receive any message from tm, but my internet speed does increase from 2.1mbps download speed to 3.5mbps, guess that tm staff only upgrade my package to 30mbps.