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Unifi Official TM UniFi High Speed Broadband Thread V30, Speed Upgrade Coming. Be Patience Guys

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prozfromhell
post Mar 3 2017, 10:27 PM

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I just checked the TM thank you surprise.

And i got Your UniFi will be upgraded from February 2017 onwards

Then what i should do next ar? My speed is still 32mpbs

user posted image

This post has been edited by prozfromhell: Mar 3 2017, 10:27 PM
ceras
post Mar 3 2017, 10:35 PM

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Thinking of signing up with unifi but seems free upgrades are no more. In this case maxis seems better because upload speeds are higher than unifi.
mztang52
post Mar 3 2017, 10:40 PM

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QUOTE(prozfromhell @ Mar 3 2017, 11:27 PM)
I just checked the TM thank you surprise.

And i got Your UniFi will be upgraded from February 2017 onwards

Then what i should do next ar? My speed is still 32mpbs

user posted image
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Did u contact 100 about your issue?

This post has been edited by mztang52: Mar 3 2017, 10:40 PM
kaizer_x
post Mar 3 2017, 10:59 PM

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QUOTE(calvinlaw510 @ Mar 3 2017, 08:55 PM)
So far no issue on my side Penang Sungai Nibong area with opendns. lowyat, mikrotik, facebook all show up instantly. IP 210.186. Been in ip 210.186 range for months already. Every time reconnect my seft will get this ip range.
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I am staying around Penang Sg Nibong too, experiencing slow connection even on tm speedtest below 10mbps. Using google dns with prefix 175
calvinlaw510
post Mar 3 2017, 11:04 PM

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QUOTE(kaizer_x @ Mar 3 2017, 10:59 PM)
I am staying around Penang Sg Nibong too, experiencing slow connection even on tm speedtest below 10mbps. Using google dns with prefix 175
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Have you call to TM to reset your port? So far no issue at all on my side.
xHj09
post Mar 3 2017, 11:05 PM

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QUOTE(prozfromhell @ Mar 3 2017, 10:27 PM)
I just checked the TM thank you surprise.

And i got Your UniFi will be upgraded from February 2017 onwards

Then what i should do next ar? My speed is still 32mpbs

user posted image
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don't think you got the upgrade

feb 2017 onwards
soonwai
post Mar 3 2017, 11:08 PM


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QUOTE(prozfromhell @ Mar 3 2017, 10:27 PM)
I just checked the TM thank you surprise.

And i got Your UniFi will be upgraded from February 2017 onwards

Then what i should do next ar? My speed is still 32mpbs
*
You'll be getting the free upgrade. Just have to be patient and wait. You can create a service inquiry at MyTM or OCC to ask when. TM usually replies like this.
QUOTE
Upon checking in our system, we are glad to inform you that you are eligible for Free Upgrade from Unifi Advance 30mbps to Unifi Advance 50mbps.
Kindly be inform, customer will be upgrade by phase starting from February until June 2017. However, customer will be informed via E-mail, SMS or telephone prior to implementing the upgrade at their areas.

Most important is the bold part and to get it in writing.

I got the same message "Your UniFi will be upgraded from February 2017 onwards" when I checked on Feb 9.

This post has been edited by soonwai: Mar 3 2017, 11:16 PM
soonwai
post Mar 3 2017, 11:15 PM


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QUOTE(ceras @ Mar 3 2017, 10:35 PM)
Thinking of signing up with unifi but seems free upgrades are no more.  In this case maxis seems better because upload speeds are higher than unifi.
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I'd say wait. I think many many people will be upset and will complain. I'm sure TM will do something. Maybe it's just a tactic to scare those sitting on the fence. Let them sweat it out for a month or two and then offer the 30-50mbps at RM179 for a limited time again. Who knows?
stephantsen
post Mar 3 2017, 11:23 PM

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QUOTE(kwokwah @ Mar 3 2017, 08:19 PM)
My router is AC1200 TPLink
Was also told TM had informed them that all those registered by 28/2 is given grace period of 7 days for installation for upgrade entitlements.
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so my installation done today mean that i am eligible?
kaizer_x
post Mar 3 2017, 11:23 PM

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QUOTE(calvinlaw510 @ Mar 3 2017, 11:04 PM)
Have you call to TM to reset your port? So far no issue at all on my side.
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called and reset cry.gif cry.gif cry.gif the port...still having the issue
soonwai
post Mar 3 2017, 11:26 PM


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QUOTE(kaizer_x @ Mar 3 2017, 10:59 PM)
I am staying around Penang Sg Nibong too, experiencing slow connection even on tm speedtest below 10mbps. Using google dns with prefix 175
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In Kajang, Selangor. Switched to 175. Turned off load balancing. Speedtest OK here.
user posted image

kaizer_x Are you testing on WiFi or cable?

This post has been edited by soonwai: Mar 3 2017, 11:31 PM
calvinlaw510
post Mar 3 2017, 11:29 PM

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QUOTE(kaizer_x @ Mar 3 2017, 11:23 PM)
called and reset cry.gif  cry.gif  cry.gif  the port...still having the issue
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Then you should call them to report your problem already.

Here's my TM speedtest result.

user posted image

This post has been edited by calvinlaw510: Mar 3 2017, 11:34 PM
soonwai
post Mar 3 2017, 11:29 PM


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QUOTE(stephantsen @ Mar 3 2017, 11:23 PM)
so my installation done today mean that i am eligible?
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Best to check with TM. Email them, get it in writing. Many things here are hearsay.
SilentForever
post Mar 4 2017, 12:11 AM

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QUOTE(noobandroid @ Mar 3 2017, 08:13 PM)
i'm facing a really REALLY slow net speed, and i wonder why
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QUOTE(soonwai @ Mar 3 2017, 08:35 PM)
Only been on 3 websites so far, lowyat, mikrotik, facebook. All OK. IP 118.100 Which area? Is your IP changing every few mins? Maybe the PPPoE access concentrator (AC) got problem. You may see your PPPoE disconnecting and reconnecting every few mins. Like what happened to midvalley/bangsar a few days ago. My AC is BSRBGI02, I think that's Bangi.
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Was facing issues for 2-3 hour just now. Download speed 0.xx and upload around 10.xx . Now back to normal speed but still a bit unstable. On 50mbps.

This post has been edited by SilentForever: Mar 4 2017, 12:11 AM
xperiaVuser
post Mar 4 2017, 12:31 AM

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Unifi unstable connection tonight, sometimes load well, sometimes don't, erratic.
noobandroid
post Mar 4 2017, 12:31 AM

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QUOTE(xperiaVuser @ Mar 4 2017, 12:31 AM)
Unifi unstable connection tonight, sometimes load well, sometimes don't, erratic.
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watching twitch is a pain
xperiaVuser
post Mar 4 2017, 12:34 AM

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...

This post has been edited by xperiaVuser: Mar 12 2017, 05:48 PM
SilentForever
post Mar 4 2017, 12:38 AM

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QUOTE(noobandroid @ Mar 4 2017, 12:31 AM)
watching twitch is a pain
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QUOTE(xperiaVuser @ Mar 4 2017, 12:34 AM)
yup... all sites including local ones, even lowyat forums. I see you are in KK also, same here luyang area. biggrin.gif
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KK here. Now slow again. wth... bangwall.gif Is it our area or google dns? Anyone using google dns care to share their input? Any help is much appreciated.

This post has been edited by SilentForever: Mar 4 2017, 12:50 AM
noobandroid
post Mar 4 2017, 12:41 AM

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guess its routing issue, since we all nearby facing same problem
calvinlaw510
post Mar 4 2017, 12:43 AM

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QUOTE(SilentForever @ Mar 4 2017, 12:38 AM)
KK here. Now slow again. wth...  bangwall.gif Is it our area or google dns?
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Still work fine on my side, twitch all stream well. I am using open dns.
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