Question guys,,the item I just received is defective so I requested a refund from Lazada app...then I get a message n mail saying ..they have received my return item and another saying your refund is being initiated ...but I haven’t even return the defective product ? Do I even need to return it ? Lol??

Question guys,,the item I just received is defective so I requested a refund from Lazada app...then I get a message n mail saying ..they have received my return item and another saying your refund is being initiated ...but I haven’t even return the defective product ? Do I even need to return it ? Lol??

I ordered a laptop dvd caddy. Description says can fit either 9.5mm or 12.7mm. But turns out only able to fit 12.7mm. So I immediately request for refund on the same day I received my item. It got approved the next day and reflected in my credit card.

Problem is i couldnt get to return the item because by the time i want to send the parcel, Lazada does not let me to print the return label form LOL.

Same here. Did you get to return the item? Will they charge me if I fail to return the item?

My spoil freeze are waiting for lazaza to come and collect. Its already 2 week

Any update? Just make sure that you print the return label even if you don't hear anything from them.

I made the mistake of not printing and since it has now passed my return period, Lazada are saying that there's nothing that can be done. When all I did was to follow their advice to wait for a call from their return pickup department. I followed up nearly every day and all I got was the same answer: wait for the call.

For context, I purchased a RM5k TV but was sent a damaged display set.

If they outright reject my return, I honestly don't know what to do. Please avoid my mistakes everyone.

Same case for me. Wait for pick up. I will send your request to pickup department. Ghost

Question guys,,the item I just received is defective so I requested a refund from Lazada app...then I get a message n mail saying ..they have received my return item and another saying your refund is being initiated ...but I haven’t even return the defective product ? Do I even need to return it ? Lol??

I got a refund which was in the form of a coupon with date of expiry 1 year when the seller could not sent out the item within the allowed time.
I applied withdrawal from my wallet and within 48hrs , money was withdrawn.
But money didn't bank in my account.
Lol.. it's seriously scary when dealing with lazada and buyers have to be very careful.
I've even purchased a fryer oven before. I returned the product because i wasn't able to use it. It couldn't power on.
I sent the item back and lazada called me that they will refund me 1/2 plus the postage fee. Price was RM350 and they paid me RM150 only.
They quickly request to close the ticket and promised will refund the rest of the portion.
After ticket close, they never call me back and when i called them , it's always long queve.
It's a dubious corporate that always tries to eat your refunds.

Hello, may I ask for your experience or feedback with Lazada Refund?
Actually I asked my friend to help me to buy a camera from Dejitaru at Lazada but it is stuck at "Item being packed and ready for shipment" and the item hasn't been delivered to me until yesterday which is the deadline for the delivery. I have been very anxious and disappointed that there hasn't been any progress on my order yet. I have been calling to Customer Service many times since last week and they are still not able to give me any satisfied response yet. So, I decided to officially cancel my order yesterday and gave them my friend's bank account details. They said it will take 24 hours to 48 hours to cancel my order.

Once they cancel my order, I would like to request for refund. I acknowledge that the refund process will take up to 14 days to complete. However, I would like to ask you if you have faced any unsuccessful refund with Lazada. I would also like to know what if Lazada never returns money to me? Is there any other way to get back my money?

Thank You.