Hi Guys, any of you buy item from Lazada (item is with 14day Easy Returns logo) .

and you change your mind during the order in process or when the order arrive,

if return the item (still seal) will Lazada make full refund ? or partial refund?

Any of you experience this situation before ?

If it is change of mind, you may just refuse to sign and receive the parcel when it arrives. You tell the shipping partner off that you do not want the product anymore, they will return it back to the seller. They might call you and ask you whether you want to take the product from their office or not. What I did was I just left the item aside and get my refund back after returning back the item to the seller. This overall process might take up to 1 to 2 weeks. If it is possible to cancel your order before delivery, it would be best and you can get your refund within few days.

Oic.... Well the postman left the item to my mother then just leave without sign.

However, the package still with me in seal condition. Plan to return back with reason "change of mind" within 14 days.

By the way, they did full refund for the item rite ?No penalty or process fee etc ?

Full refund. No penalty or process fee. Yup, the package has to be in sealed condition if the reason for return is change of mind. But for my case, nobody was at home to receive the parcel so I didn't give shit about it. For your case, you need to do fill up some online return form from Lazada website. You may refer to the return guidelines provided on the website.

This post has been edited by yongsua: Apr 13 2018, 10:58 PM

Thanks for the info.

Same here my refund also pending since December. I contacted them every week and still same reason of system issue, wtf

Lazada can get you the best offer for many things. But take note though, their refund system is pretty shit. They don't gurantee their promises and oftenly, they tries bail themselves out of the mess. I've once ordered a food fryer. The fryer did not worked . I powered up a few times and read the manual a couple of times and still the whole crap would not power up. In the end i request a refund. I calls lazada to arrange the refund. They looked pretty "professional" to arrange that but rather trying to close the report as soon as possible. After i sent in the item , they say they'll refund me the postage which they did. But guess what ? They paid an extra RM50 on top of the postage fee. After that, they tell me that they're trying to close the refund report and i've to wait 2weeks for the refund. Yeap you heard that, close refund report but you have to wait for the refund. Which means they wants you have no pending transaction. So that if you kind of waited out 2weeks later, you might forget about it totally. And when after 2 weeks you call them, they give you bunch of excuses that the report has been close and they need time to check it . This is one hell of a scam i've dealt with such a company. At least i bought from lelong, there's no such thing. Lazada ? This is defintely a scam company that do not live up to their refund policy.

i initiate the return and print out the return form
is it true that i no need to pay any shipping fee ?

there is a poslaju tracking number on the form and also a line stated "DO NOT charge Customer"

I just paste it outside the box and pass to to nearest pos office ,tats all ?

yes, just stick outside the box, pass to the counter and mention Lazada return, don't have to pay.

Anyone tried to get the refund under installment scheme? Did they charge the processing fee?

Recently i have missing refunds from Lazada via payment by Paypal.

paypal stated the money has already refunded but in my bank acc, lazada took my money.

anyone has good refund experience with lazada?

wrong post

This post has been edited by dragonteoh: Jul 5 2018, 05:49 PM

I ordered my item last september 2017, returned the item on october 2017. Now is July 2018, still chasing them for the refund money.

If any Lazada rep sees this, your return policy has zero credibility. Small thing like refund also can't do it right. Lucky my item was not expensive. But a customer is a customer and please do your job right.

complain to KPDNKK

Question guys,,the item I just received is defective so I requested a refund from Lazada app...then I get a message n mail saying ..they have received my return item and another saying your refund is being initiated ...but I haven’t even return the defective product ? Do I even need to return it ? Lol??

i order an item on 8nov, in 17 nov they told no stock..ask me order other item...i selected my item and told them but no response..so i decided to refused the offer..
The status of the item is processing(packed)so i cant cancel it..try live chat but all busy

I ordered a laptop dvd caddy. Description says can fit either 9.5mm or 12.7mm. But turns out only able to fit 12.7mm. So I immediately request for refund on the same day I received my item. It got approved the next day and reflected in my credit card.

Problem is i couldnt get to return the item because by the time i want to send the parcel, Lazada does not let me to print the return label form LOL.

I have been buying from LAZADA for the past few months and I had return some items... the refund process quite ok for me, just took about one week more..

Hi guys,

I wanted to cancel my order because skynet taking too long to deliver my item, its been 10 days stucked in the warehouse according to the tracking number and 3 days after the promised delivery date. Can I get a full refund in this case?