hello hotlink/maxis,

I plan to change from prehistoric microsim to nanosim. can i still retain my current bagus 365 plan?

thanks!

This post has been edited by rEDs: Jan 12 2019, 11:27 PM

Changing a SIM card will not change your plan type, unless you ask for it.

many thanks!

may i know where i can get a sim card replacement for my current hotlink prepaid sim card, it’s those old type of sim card that i cut and file to nano size for my iphone.

the metal contacts at the side is popping out due to aging. is it possible to change the sim card and retain my number/plan/ existing credits inside?

Kindly walk in to the nearest Maxis centre in order to get it replaced

TQ

are you referring to any maxis center in the shopping malls?

May we confirm on your location please?

TQ

JB, most of the time i go to JB City square and KSL City Mall

You can get it done either at Maxis Center Danga Bay which is not far from City Square, or Maxis Center Taman Molek.

is there maxis center at Ipoh airport? I'll be going there in a few weeks time

Hi, you can check out the available Maxis centres via this link : https://www.maxis.com.my/en/personal/suppor...re-locator.html

TQ-Isaac

As I understand from reading the previous replies, it would seem that the Hotlink 365 isn't generally available for regsitering anymore....but some people on legacy plans are still able to get on it?

I am really quite desperate for this plan, because I come from the UK and I often spend 1 month in malaysia, 1 month in the UK, repeating this cyle for the past years. I come here for work.

I often use my number to register for things, and it is annoying when my plan expires...if I top up even 30MYR then this will only cover the time I'm in England and I have to top up again when I get back just to get the internet working. But really I need the internet working for when I land back in the country, not have to mess about topping up again.

Is there any way that I can get moved from hotlink red to hotlink bogus or whatever, and then on to a hotlink 365 plan to save me from this constant battle? Some times in the past I have lost my sim card and number (especially if I've been around other parts of Asia when I stay out here for 2-3 months at a times on occasion) and this has caused a lot of frustration when everything is registered to that number and I come back to Malaysia.

How to extend to 365 days? Balance 250 over but kept expiring for my Dad's and require top up. Can i PM you?

alternatively if validity is your key concern and hotlink wont give you this special plan because now they are big so their shareholders cant profit from such plan. New and smaller company needs such offer to attract new customers.


Option 1
consider Unifi mobile. They do not have validity except you need to have payable charges within certain period of time.

2nd option
Pay for postpaid and maintain to pay every month

Option 3
Consider tunetalk you pay RM100 you get 2 years validity.

Option 4
Pay someone to help maintain your number. If you pay me fairly i can help.

Option 4

This post has been edited by Theoutspokenguy: Feb 24 2019, 02:17 PM

Hotlink 365 can be requested via hotlink Customer Service.
I get it done by buying new Hotlink Red Sim card and fulfil following condition:

Requirement to get Hotlink 365 aka Bagus Plan:
1) Use at least 3 months
2) balance of credit RM50

If you fulfil all above, can make a call to hotlink customer care to request them to convert to Hotlink 365

My Hotlink FAST plan does not allow me to Buy Validity - How do I go about getting Validity 365 for RM33?

i.e. I went to *100# > My Account and Others > _________

Buy Validity is not available.



This post has been edited by pigduck: Feb 27 2019, 04:03 PM

I am using Hotlink 365 feature, I am seeing 10sen getting charged on my account until my credit went 0. The explanation I got from the customer support line is that 10sen will continue to charge on me because I am using the old plan and each time I am in Maxis coverage I will get charged despite my data is not on.

Can anyone explain what is going on?

Thank you waiting for someone to do that because most cannot.

hi, is that an android phone? most newer android phone have the ability to switch among mobile data and wifi, especially while the wifi signal is weak...
so, if r phone got this function, and u r very sure u already turned it off, then your issue is causing by hotlink , not ur phone. U can see the old post ,Hotlink had this issues for years, and they didn't put enough effort to solve it completely..

p/s:From your attachment, at 22-02-19 00:16:00 there is a minus charge ! Is that mean hotlink was giving RM0.90 for using the GPRS data ( duration 16:20) , which is interesting..

My phone has my data off the whole time. If there is usage, it would not be just 10sen ba. GPRS is charging 10sen per 10kb, and my normal internet usage is not just 10kb. The response I get from Maxis is that the 10sen will continue even your phone data settings is off, because the settings is on 4G and you are in 4G coverage.

The option to prevent this charges is:
1. change settings to 3G
2. request to terminate data completely from Maxis.

Charging 10sen when data is off is not acceptable, and the method of changing from 4G to 3G to avoid this charges is not being given to customers (unless you kena charged kao kao and you call support to investigate).